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Customer Service Talent Acquisition

Location:
Winchester, VA
Posted:
July 25, 2023

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Resume:

Andréa D. Palmieri

Winchester, VA *****

Cell: 540-***-****, Email: adyil2@r.postjobfree.com

www.linkedin.com/in/andrea-palmieri-aba98530/

Summary of

Experience: Approximately 32 years of diverse experience within an administrative capacity as either a Recruiter, Customer Service Representative, Bookkeeper or Office Coordinator. Have experience in several different industries such as Medical/Health organizations, Information Technology, Banking/Finance, Government contracts, Education, Industrial printing, Automotive manufacturing and print manufacturing industries.

Core

Strengths: Peak organizational skills, logistical planning, attention to details, problem solving skills with first contact resolution, strategic planning/coordination, confidentiality with sensitive personal information, strong medical terminology, CPT procedure codes, ICD 9 & 10 codes, EPIC, MS-Outlook, JobVite, Kronos, Infor, Halogen/Saba, Perceptive, QuickBooks software, ADP, extensive customer service while presenting ideas and concepts. Experienced in full life cycle recruitment in the fields of Information Technology, Print Manufacturing and the Medical industry. Have the ability to work independently and/or within a group of people. Experience working with ALL levels of management from mid-level to Executive Leadership. Typist (50 WPM) Microsoft products such as Word, Excel, some PowerPoint, Access, Outlook, Windows 9 & 10, EPIC, EMR, savvy with any proprietary software within the medical and recruitment industry.

Employment

History:

2015 – 2023 Valley Health (6/22 -6/23)

Talent Acquisition Partner/Recruiter

Valley Health/ OPDC (4/18 – 6/22)

Patient Access Specialist

Valley Health OBGYN/WMH (7/16 – 4/18)

Patient Service Representative/Scheduling Coordinator

Valley Health Sleep Centers/WMC (11/15 – 7/16)

Scheduling Coordinator/Medical Transcription

2013 - 2015 Navy Federal Credit Union

Member Service Sales Representative I

2011 – 2013 Percepta/Ford Motor Company

Regional Analyst & Coordinator

2007 - 2010 Shenandoah University/Physician Assistant Graduate Program

Recruitment & Placement Coordinator Inspection

2006 – 2007 PaRR Inspections (Dewberry & Davis)

Office Administrator

Education:

2003-2004 Bergen Community College - Paramus, NJ

Completed 34.0 credits towards my BA in Business Administration

Currently pursuing on-line courses for additional certifications and to complete my BA

1994 Medical Arts Training Center - Margate, FL (School closed years after I graduated)

Associates Degree, Veterinary Technology

1989 Graduated Clifton High School - Clifton, NJ

Certifications BLS/AED/FIRST AID CERTIFIED (Renewing at this time)

CHAA/HCP CERTIFIED

I am able to supply a list of references upon request, have a valid driver license and reliable transportation.

Andréa D. Palmieri

Winchester, VA 22601

Cell: 540-***-****, Email: adyil2@r.postjobfree.com

www.linkedin.com/in/andrea-palmieri-aba98530/

Summary of 10 Years of Recruiting Experience

Valley Health/Talent Acquisition – (Remote) Winchester, VA

Recruiter/Talent Acquisition Partner (1 year)

Responsible for identifying, attracting, and hiring top talent who fit the culture, mission and values of Valley Health System.

Responsible for delivering all facets of recruiting system-wide for positions in the EVS and Nutrition service departments as well as a multitude of various administrative roles within the organization.

Assisted Hiring Managers daily with the hiring process of their candidates by using software programs such as; JobVite, INFOR and Perspective to recommend candidates as well as update/review past employment with Valley Health.

Guide and assist Hiring Managers while performing a variety of other duties relative to the recruiting and hiring function including but not limited to sourcing, recruiting, screening, attending job fairs and contacting candidates to make a job offer.

Review and dissemination of various applications and resumes within JobVite for open positions within Valley Health by categorizing as submitting qualified candidates to hiring managers, reviewed status or rejecting candidates as they do not meet the requirements of the position.

Use a variety or tools and techniques, such as using hiring guidelines created by our compensation team to quote industry standard pay for job experience.

Provide calculation and recommendation of hourly rates/salaries based on industry standards using hiring guidelines to send pay estimates to each Hiring Manager for approval.

Responsible for maintaining outstanding customer service by having an outgoing, positive and people-oriented attitude which will allow me to continue developing strong relationships with hiring managers, prospective candidates and team members within the Talent Acquisition and Human Resources teams.

Work primarily in a remote setting but also work from time to time in the office to maintain communication with the Talent Acquisition Recruitment team to achieve the hiring goals of the organization.

While performing a wide variety of recruitment and logistics for open positions within the Valley Health organization, I maintain ability to multi-task and obtain personal organization to deliver recruiting results.

Shenandoah University/PA Graduate Program – Winchester, VA

Recruitment and Placement Coordinator (3 years)

Answered incoming calls to the program by the general public and prospective students and their families.

Recruited the general public as well as specific populations for case scenarios for the Standardized Patient Program.

Assisted the Clinical Coordinator with securing new/current sites with logistical planning in addition, strategic placement(s) for the second year PA students.

Established new clinical sites by performing cold calls and networking through the medical community. Responsible for placement of clinical rotations with at least one MUA/HPSA to fulfill grant requirements.

Fulfilled grant requirements by recruiting diverse candidates into the PA program.

Attended high school and college career fairs to educate students and attract the general public about the SUPA program and the PA profession.

Assisted with the logistics and preparation of open house events 2-3 times a year and conducted mini-open house events by giving tours of the school and providing guidance and customer service to any prospective students who had any questions about applying to the program.

Lifestyle Staffing, On-Site at Perry Judd’s – Strasburg, VA

On-Site Recruiter & Manager (8 months)

Responsible for preliminary screening, interviewing, testing, and training of prospective employees while managing approximately 75 Lifestyle staffing temporary employees on-site at Perry Judd’s, Inc.

Created, executed, tracked and evaluated all recruiting strategies including the hiring/termination process.

Responsible for the timely filling of all labor needs and qualified contingent workers, while meeting labor efficiency standards.

Processed administrative paperwork provided customer service and managed tasks associated with the hiring process.

Conducted new employee orientations including safety training.

Responsible for keeping track of temporary employees’ attendance and performance.

Counseled and disciplined temporary employees as necessary.

Resolved payroll and labor issues related to contingent workforce.

Reconciled all invoices and managed injuries and workers compensation issues.

Established retention Initiative(s) that contributed to the reduction in turnover.

Communicated regularly and attended meetings with PJI management.

Provided customer service and reports on the recruiting programs performance reports to PJI on a monthly basis.

Spherion (Technology Group) – Lyndhurst, NJ

Recruiting Manager for Professional Services, (1 year)

Coordinated recruiting efforts with all Technical Recruiters from our network of 31 branches across the US and performed preliminary screening for prospective candidates from our branch network.

Responsible for identifying and qualifying candidates for the Professional Services department.

Scheduled all technical screenings and behavioral/management interviews with a Director of Technical Services before hiring candidates to Professional Services.

Responsible for initial training of each branch or when requested by a Branch Director to conduct training on recruiting for Professional Services. Maintained and updated all consultants current resumes on a monthly basis within a resume database. Assisted Directors in managing approximately 60 IT consultants all over the United States.

Spherion (Technology Group) – Lyndhurst, NJ

Sr. Technical Recruiter (1998-2001) (3 years)

Performed full life cycle recruitment for open job orders from our client database.

Provided daily support with Hiring Managers as well as assisted the Account Executives while they were out of the office.

Attended job fairs and on-site meetings at client sites to recruit new candidates and gain leads for new job orders.

Responsible for all advertising done in the branch via newspaper, Internet and/or school advertising.

Responsible for leading and conducting weekly recruiting meetings to strategize and check status of existing orders.



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