MADHU REVANNA

madhuaradhya**** @gmail.com

Mobile: +1-313-***-****

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Address : Troy, Michigan, United States - 48085

H4 EAD Approved - Valid ll April 2025

PROFESSIONAL EXPERIENCE

Summary :

Over 11+ years of IT experience, specialized in So ware Quality Assurance/Tes ng(Manual), proficient in Manual tes ng of Web, windows and mobile based applica ons of Retail, Investment Banking (BFSI), Health Care domain projects with clients like London Stock Exchange Group (LSEG), Deutsche Bank. Proficient in Managerial skills, Project management, Stakeholder management, Communica on & Organizing skills. Significantly enhanced skills in managing various phases of the project lifecycle to achieve Quality assurance & Project melines. Proficient in KYC & Repor ng, Underwri ng & Issuing with clients like PwC, JPMC and Allianz.

EDUCATION

● Masters in Business Administra on - Opera ons, Sikkim Manipal University, India

● Bachelors in Business Management, Bangalore University, India TECHNICAL SKILLS

● Project Management Tools - JIRA, SharePoint, UFT

● Databases - MS SQL (Basic)

● Test Management Tools – Quality Center HP-ALM, qTest, JIRA (Zephyr and X-ray)

● Languages - JAVA(Basic)

● KYC Screening Search Engines & AML Search Engines.

● Project Management Methodology

● Project Audit & Compliance / Business Analysis & Transi ons / Process Enhancement CERTIFICATIONS

● ITIL V3 Founda on Cer fied, APMG Interna onal

● SQL Programming Basics - Internal

● Agile Methodology Founda on - Internal

● Leadership and team Building - Internal

● Six Sigma Green belt - Internal

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TATA CONSULTANCY SERVICES, India September 2011 – December 2022 Senior Process Associate

Designa on - Team Lead, Role – Test Lead/Test Analyst/May 2017 - Dec 2022

● Possess strong leadership quali es with futuris c approach, Analy cal and problem-solving skills, collaborate well with other stakeholders, good project management skills along with good wri en and verbal communica on skills.

● Analy c, self-mo vated, and results-driven professional, flexible work hours, offering wide-ranging experience in Retail and B2B eCommerce honed through extensive work experience.

● Successful experiences in contribu ng to mul ple teams and possess dis nct ability to gather project requirements, planning, es ma on, resource u liza on & alloca on, me management, risk mi ga on, stay with-in the allocated budget.

● Build mul ple strategies and approaches for medium and complex problems.

● Excellent exposure towards Onshore-Offshore model, Client-facing exper se, played various roles like Test Analyst, Individual Contributor, Module/Test Lead, Scrum Mee ng Host, Business Analy cal etc.

● Proficient knowledge in Func onal Tes ng, Integra on Tes ng, Regression Tes ng, Migra on Tes ng and Cross browser compa bility tes ng, Performance Tes ng, GxP Prac ces and Valida on tes ng, Mobile Tes ng.

● Extensive experience in Defect Triage and other scrum occasions like, Technical Refinement, Backlog Refinement, Sprint Planning and Priori za on, Product Owner Acceptance/ Sprint Review Demo/ Release demo and Retrospect mee ngs.

● Be er understanding and experience in crea ng Effort Es ma ons, RFP, Test Plan, Test strategy, Test Design, Traceability and Test closure documents.

● Experienced in test methodologies – such as Agile and Waterfall. Highly organized and efficient in managing mul ple Projects and tasks with compe ng priori es. Capable of collabora ng with team as well as independently based on the business need.

PMO – Business Process Lead - PwC/TCS/Bengaluru/ April 2015 – April 2017 An accomplished key PMO Lead to provide management support to various projects. Synchronized with project teams & internal stakeholders to increase project management office (PMO) efficiency. Devised, deployed, and monitored the execu on of projects. Oversaw day-to-day project management ac vi es and ensure to meet the project goals.

● Experienced in Project workflow management through the lifecycle of the project including but not limited to Project ini a on, Project tracking, Risk capturing, and status updates to stakeholders by working closely with the project manager.

● Compiled and maintained MIS reports like Actual VS Forecasted, Cost & Revenue billing for the internal stakeholders and clients. Reviewed KPIs to increase project efficiency. Maintained PMO repository for status reports, process mapping, and version control.

● Deployed Enterprise Project Management (EPM) solu on on the Windows 2018 pla orm which redefined the company's day-to-day processes to effect change resul ng in improved efficiency, be er quality, and effec ve project management.

● Liaised across func ons for the merger of UK & US Project Management Office. 2 Page

● Supervised and tracked the project baseline to ensure smooth flow of project as planned - scope, budget & schedule by following PMO process and performance standards. Highlighted the variances, drove the respec ve correc ve ac ons with Project Managers for Quality assurance & project melines.

● Ensured deliverables on me efficiently and effec vely, in line with the relevant policies and standards, ensured necessary documenta on and update of Third-Party Agreements relevant for data usage, Data Security, Policies and Procedures (client specific), maintained audit trail of relevant informa on to keep the project in Compliance. I was a SPOC for any concerns with project teams & provided administra ve support to teams.

● Assessed risk, mi ga on strategy, handled issue escala ons & communicated to senior management with a 90% success rate & ensured appropriate quality assurance is maintained.

● Established strong rela onships and collaborated with key stakeholders, Service delivery Managers, IT, Admin, BCP, and Human Capital. Effec vely communicated and supported stakeholders, taking account of their levels of influence and interests in the project. Timely managed email communica ons, Ad-hoc projects, and queries raised by project teams.

● Closely collaborated with the HR & Project team in resource management for various projects. Coordinated with rookies training, deploying resources into the projects. Involved in employee’s concerns and annual resource performance analysis. Managed project resource alloca ons independently. Produc on Support Execu ve ( JPMC ) /TCS/Bengaluru/ Aug 2014 - Mar 2015

● Enhancement, support and maintenance of KYC applica on systems - Perform due diligence on clients to ensure adherence to Company policies, local & offshore regula ons, as applicable. Reviewing documenta on submi ed, considering lapses as incidents, I follow up with KYC officer & the concerned onshore team on missing documents along with some research on client's legal status as part of incident management and close/correct the lapses, with the help of approval from Credit & Compliance Officers as necessary. Associate (Allianz Life Insurance Company of North America)/TCS/Bengaluru/ Sep 2011 - Aug 2014

● I was considered as one of the best Processer, Reviewer and KT in the team.- Keying of an applica on ll the policy gets issued. -New Business Life Applica on Approval (Approve the client’s policy by evalua ng 100%). -Doing internal QC for all the sub-processes. -Dealing customer queries/requests/complaints and solving their issues directly via phone or email 5. Handling the escalated customer issues and resolving their issues to their sa sfac on. KEY STRENGTH

Project & Resource planning, Staffing, Performance management, Resource engagement, Mo va on and overall career management, Training / mentoring team members to increase skill set, Maintaining JIRA Tasks for all QA task tracking and delivery, Test Plan, Test Approach, Test Strategy, Defect management, Test management, Test Scoping, Test Design, Test Execu on, Automa on tes ng framework and its implementa on(Basic). RFP and Es ma ons, Agile, Waterfall. Hands on experience in Client Facing, Onsite and Offshore delivery model, Quick learner, Excellent wri en and verbal communica on, Team Management . ACHIEVEMENTS

● Team Commitment Award (2022) - TCS

● Star Team (Dec 2021) - TCS

● Star of the Quarter award (Oct 2018) - TCS

● Star of the month award (Nov 2016) – TCS

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