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Quality Control Customer Service

Location:
Al Dafna, Qatar
Posted:
July 25, 2023

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Resume:

Shakeel Ahmed

House #*** Muhammadi Colony Dohak Choddrya Rawalpindi cantt Pakistan,

Email,adyikb@r.postjobfree.com, adyikb@r.postjobfree.com Cell # 009**-******** WhatsApp

Now I am performing as sr, laundry

Supervisor Jeeves of Belgravia in since 2019.

Experience

Jeeves Laundry, also known as “7 Star’s Jeeves Laundry,” is a laundry service that offers premium and high-quality laundry services. As a sr, laundry supervisor, you would be responsible for overseeing the operations and ensuring that the laundry services provided by Jeeves Laundry meet the highest standards.

Your role as a supervisor would involve managing the laundry staff, monitoring the cleaning and maintenance of laundry equipment, implementing quality control measures, and ensuring that customer satisfaction is achieved. You would also be responsible for training and mentoring the laundry team, coordinating schedules, and ensuring efficient workflow. Jeeves Laundry’s branding as “7 Star’s” suggests a commitment to delivering exceptional service and surpassing customer expectations. The use of the term “7 stars” implies an even higher level of service than the traditional five-star rating system commonly used in the hospitality industry. Overall, as a laundry supervisor for Jeeves Laundry, you would play a vital role in upholding the brand’s reputation and ensuring that customers receive top-notch laundry services. Alfalaj Laundry & Dry cleaners in Oman

As a laundry supervisor 2015 to 2018. oversees and manages the operations of a laundry facility or department. Their main responsibilities include: 1. Supervising Staff: A laundry supervisor is in charge of a team of laundry workers, ensuring they are properly trained, scheduling their shifts, and assigning tasks to maintain efficient operations. 2. Quality Control: They enforce quality control standards to ensure that laundry items are properly cleaned, pressed, folded, or packaged according to specific requirements and standards. 3. Inventory Management: The supervisor is responsible for managing inventory levels of cleaning supplies, detergents, and other necessary items, ensuring an adequate supply is maintained.

4. Equipment Maintenance: They oversee the maintenance and repair of laundry equipment, such as washing machines, dryers, and ironing machines, to ensure they are in good working condition.

5. Safety and Compliance: They enforce safety protocols to prevent accidents and ensure compliance with health and safety regulations.

6. Customer Service: If the laundry facility serves external customers, the supervisor may also handle customer inquiries, complaints, and special requests. Overall, a laundry supervisor plays a crucial role in ensuring smooth operations, maintaining cleanliness and hygiene standards, and delivering high-quality laundry services. Martinizing laundry & Dry cleaners,King dom of Bahrain. As a laundry manager 2013 to 2014.

A laundry manager in a commercial and retail business is responsible for overseeing the laundry operations in a facility that caters to both commercial and retail customers. Their primary role is to ensure efficient and effective laundry services, manage staff, and maintain customer satisfaction. Here are some key responsibilities and tasks of a laundry manager in a commercial and retail business:

1. Operations Management: The laundry manager is responsible for the day-to-day operations of the laundry facility. This includes managing laundry processes, such as sorting, washing, drying, folding, and ironing, to ensure smooth workflow and timely completion of tasks.

2. Staff Management: The manager oversees a team of laundry staff, including supervisors, attendants, and technicians. They are responsible for hiring, training, scheduling, and evaluating employees. The manager ensures that staff members are adequately trained to handle laundry equipment, follow safety protocols, and deliver high-quality services. 3. Quality Control: Maintaining high standards of cleanliness and ensuring the quality of laundry services is crucial. The laundry manager sets quality control procedures, monitors the washing and drying processes, inspects finished laundry items for quality, and addresses any issues or customer complaints promptly. 4. Inventory and Supplies Management: The manager maintains an inventory of laundry supplies, such as detergents, fabric softeners, and cleaning agents. They ensure an adequate stock level, monitor usage, and reorder supplies as needed. Additionally, they may be responsible for managing and maintaining laundry equipment to ensure smooth operations.

5. Customer Service: Providing excellent customer service is essential for a commercial and retail laundry business. The manager interacts with customers, resolves complaints, and ensures customer satisfaction. They may also handle special requests, pricing inquiries, and coordinate with commercial clients for bulk laundry services. 6. Budgeting and Financial Management: The laundry manager is responsible for budgeting and financial management within the laundry department. They monitor expenses, analyze costs, and implement cost-saving measures. The manager may also be involved in pricing strategies for retail customers and negotiate contracts with commercial clients.

7. Health and Safety Compliance: The laundry manager ensures compliance with health and safety regulations to maintain a safe working environment. They implement proper handling and disposal of chemicals, train staff on safety protocols, and maintain cleanliness and hygiene standards in the laundry facility. 8. Record Keeping and Reporting: Keeping accurate records is important for tracking laundry operations, inventory, customer orders, and financial transactions. The manager maintains records and prepares reports on laundry activities, performance, and financial metrics for management review.

Overall, a laundry manager in a commercial and retail business plays a critical role in overseeing laundry operations, managing staff, maintaining customer satisfaction, and ensuring efficient and effective laundry services.

Royal Catering Services. Abu Dhabi U.A.E

As a laundry supervisor 2007 to 2013.

As a catering laundry supervisor, my role would involve overseeing the laundry operations within a catering or hospitality establishment. Here are some key responsibilities typically associated with this position.

1. Managing Laundry Operations: You would be responsible for supervising the overall laundry operations, ensuring efficient and timely processing of all linens, uniforms, and other laundry items used in the catering facility. This includes coordinating with staff to ensure proper sorting, washing, drying, folding, and storing of laundry items. 2. Staff Supervision: You would oversee a team of laundry staff, providing guidance, training, and performance feedback. Your role would involve assigning duties, scheduling shifts, and ensuring that the team maintains high standards of cleanliness and productivity.

3. Inventory Management: As a catering laundry supervisor, you would monitor and maintain an accurate inventory of linens, uniforms, and other laundry items. This includes tracking usage, conducting regular stock checks, and coordinating with purchasing or procurement departments to replenish supplies as needed. 4. Quality Control: Ensuring the quality of laundered items is crucial in the catering industry. You would be responsible for implementing and maintaining quality control procedures, such as inspecting laundered items for cleanliness, proper folding, and repair needs. You would also address any customer complaints or issues related to laundry services promptly.

5. Equipment Maintenance: Supervisors are typically responsible for monitoring and maintaining laundry equipment, such as washers, dryers, and ironing machines. This involves scheduling regular maintenance, troubleshooting equipment issues, and coordinating repairs or replacements when necessary. 6. Health and Safety Compliance: You would ensure that laundry operations adhere to health and safety regulations and standards. This includes enforcing proper handling of chemicals, training staff on safety protocols, and maintaining a clean and hazard-free work environment.

7. Documentation and Reporting: As a supervisor, you would maintain accurate records related to laundry operations, such as inventory levels, laundry volumes, maintenance logs, and staff attendance. You may also be responsible for generating reports on productivity, costs, and quality metrics.

Overall, as a catering laundry supervisor, your role is crucial in ensuring the smooth and efficient operation of laundry services in a catering or hospitality establishment, contributing to the overall satisfaction of guests and staff.

Saudi German Hospital in saudi arabia

As a laundry supervisor 2000 to 2002.

As a hospital laundry supervisor, my role involves overseeing and managing the laundry operations within a hospital setting. Here are some key responsibilities and tasks associated with this position:

1. Staff management: You will be responsible for supervising and leading a team of laundry workers, including hiring, training, scheduling, and performance management. You’ll need to ensure that the laundry staff is appropriately trained on safety protocols and laundry processes.

2. Laundry operations: You will oversee the day-to-day operations of the hospital laundry facility. This includes coordinating the receipt, sorting, washing, drying, folding, and delivery of linens, scrubs, towels, and other hospital textiles. You will need to ensure that the laundry processes adhere to hygiene and infection control standards. 3. Inventory management: It’s important to maintain an inventory of clean linens and uniforms to meet the needs of the hospital. You’ll need to monitor inventory levels, place orders for new supplies, and ensure the proper storage and organization of clean linens. 4. Quality control: As a supervisor, you’ll be responsible for maintaining high-quality standards in the laundry process. This involves monitoring and inspecting the cleanliness, condition, and quality of laundered items. You may need to implement quality control measures, such as stain removal techniques and equipment maintenance. 5. Equipment maintenance: Hospital laundry facilities typically use industrial-sized washing machines, dryers, and other specialized equipment. You’ll be responsible for coordinating equipment maintenance and repairs to ensure smooth operations and minimize downtime.

6. Safety and compliance: You must ensure that the laundry facility operates in compliance with health and safety regulations. This includes proper handling of soiled linens, adherence to infection control protocols, and the use of personal protective equipment. You may also be responsible for maintaining records and documentation related to safety and compliance.

7. Budget management: You may be involved in budgeting and cost control measures for the laundry department. This includes monitoring expenses, identifying cost-saving opportunities, and optimizing resource allocation. 8. Communication and coordination: You’ll need to maintain effective communication with other hospital departments, such as housekeeping, nursing, and facilities management. Coordinating with these departments ensures that the laundry needs of the hospital are met efficiently.

Overall, as a hospital laundry supervisor, your role is crucial in maintaining a clean and well- stocked inventory of linens and uniforms, ensuring the efficient functioning of the laundry facility, and promoting a safe and hygienic environment within the hospital. Saudi Bin Laden Group. Mena Palace, Saudi Arabia

As a laundry operator in a palace, my primary responsibility would be to oversee and manage the laundry operations within the palace premises. Your duties might include. 1. Sorting and categorizing laundry items: You would separate different types of laundry, such as clothing, linens, towels, and other fabric items, based on their colors, fabrics, and care instructions.

2. Operating laundry equipment: You would operate and maintain washing machines, dryers, and other laundry equipment. This involves loading and unloading laundry, selecting appropriate wash cycles, adding detergent and fabric softener, and ensuring proper drying.

3. Stain removal: You would have to identify and treat different types of stains on clothing and fabrics using appropriate stain removal techniques and products. 4. Ironing and pressing: Once the laundry is clean and dry, you would be responsible for ironing and pressing the clothes and linens to ensure they are wrinkle-free and presentable.

5. Garment repairs: You might be required to perform minor garment repairs, such as replacing buttons, mending small tears, or sewing hems. 6. Inventory management: You would keep track of laundry supplies, such as detergents, fabric softeners, and other cleaning agents, and ensure an adequate stock is maintained. 7. Quality control: You would inspect the laundered items for any damage, stains, or wrinkles to ensure high-quality standards are maintained. 8. Time management: Efficiently managing the laundry process to ensure timely delivery of clean and pressed items is crucial, especially in a palace where there might be numerous staff members and guests with specific laundry needs.

• Maintaining cleanliness: You would keep the laundry area clean and organized, ensuring proper hygiene standards are followed. It’s important to note that the specific duties may vary depending on the size and requirements of the palace, as well as any additional responsibilities assigned by the management. Education.

Murtcution. Rawalpindi Pakistan

Laundry & Dry cleaning Training

Special Training Materials & chemicals usage Laundry & dry cleaning. SKILL.

Ability to make quick public relations.

Good communication both Arabic and English.

Able to work under pressure. Ability to take initiatives. Good team leader disciplined and Good Orientation. Computer knowledge.



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