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Business Development Customer Service

Location:
Porters Neck, NC, 28411
Posted:
July 25, 2023

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Resume:

WENDY BRAY MARTIN

Cell: 919-***-**** Email: adyijb@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/wendy-bray-martin-7315683b/

PERFORMANCE SUMMARY

Business Development & Customer Relationship Building – Challenged to increase customer satisfaction and growth in territory. Generated new business and increased market-share within each territory. Designed and implemented personalized meetings with prospects in order to foster new and existing relationships through education. Targets have included primary care, pediatrics, internal medicine, cardiology, infectious disease, dermatology, gastroenterology, wound care centers and skilled nursing homes.

Quota & Account Management – Performed sales in a competitive environment, reaching 119% of the territory quota. Ranked as Top 5 Territory Manager, through 40% overall growth, 52 New Accounts, and Closed 37; far exceeded minimum expectations. Fostered 23.8% growth of active accounts, placing 2nd in the district, and served as a member of the Sales Tools Committee. Tripled the Eastern NC territory’s collected money in less than 1 year.

EDUCATION

Oquirrh Mountain Phlebotomy School LLC – Graduate of Phlebotomy

Certified Phlebotomist - National Phlebotomy Certification Testing (NPCT)

Master’s Certificate, Human Resource Management – Villanova University, Online

Bachelor of Science, Exercise Physiology – West Virginia University, Morgantown, WV

PROFESSIONAL EXPERIENCE

ANDOR LABS, Morrisville, NC

Account Executive – Southern Eastern Carolina, North MB, Conway Feb 2022 – Nov 2022

Responsible for representing Andor Labs during prospecting, closing, and account implementation.

Supervise 11 toxicology and phlebotomy collectors

Train staff or company employees

Sub as Phlebotomist for any account when staff is out.

Manage and upsell within assigned accounts

Call points mental health practices, family practice, internal medicine, pediatrics, pain clinics

LABTECH DIAGNOSTICS, Anderson, SC

Sales and Marketing Rep – Eastern North Carolina, May 2020- August 2021

Business development for Eastern NC; Many untouched counties

Leveraged existing relationships to increase business quickly

Pursued new accounts using market analysis, prospecting, on-boarding, training, managing, and up-selling

Responsible for presenting all diagnostic testing to private medical offices, skilled nursing homes, LTC, and hospitals

Responsible for the initial interest and onboarding of Peak Resources nursing/assisted living homes for weekly Covid testing

Call points were any practice with need of a primary blood draw lab

VOLENTE VIKOR DIAGNOSTICS, Phoenix, AZ

Territory Sales Manager – North and South Carolina, January 2019- January 2020

Business development for both NC and SC

Pursued new accounts using market analysis, prospecting, on-boarding, training, managing, and up-selling

Responsible for presenting all diagnostic testing to private medical offices, skilled nursing homes, LTC, and hospitals, any practice testing for infectious disease

Successful generation of 26 new accounts

DIATHERIX-EUROFINS CLINICAL DIAGNOSTICS, Huntsville, AL

Territory Sales Manager - Eastern North Carolina, January 2016-January 2019

Generated prospects through business-to-business cold calls, customer referrals, and tradeshows

Conversion from prospects to customers by creating interest, identifying needs, and building rapport

Established new customers as accounts, by training staff on specimen collection, arranging specimen processing and transport logistics, and initiating electronic interfaces

Conducted effective customer educational programs and presentations

Provided superior customer service in existing accounts through frequent follow-up

Built a $2.9M book of business in 2016

ATHEROTECH DIAGNOSTICS LAB, Birmingham, AL

The VAP Territory Sales Manager-Eastern North Carolina, February 2012-January 2016

Generated prospects through business-to-business cold calling, customer referrals, tradeshows, and peer-to-peer dinners

Conversion of prospects to customers by creating interest, identifying needs, and building rapport

Established new customers as accounts by training staff on specimen collection, implemented phlebotomists, arranged specimen processing and logistics, and initiated electronic interfaces

Conducted effective customer educational programs and presentations

Provided superior customer service in existing accounts through frequent follow-up

Maintained $1.8M book of business while focusing on expanding customer base.

Managed 6 phlebotomists with client offices

KOWA PHARMACEUTICALS AMERICA, Greensboro, NC

LIPID Territory Manager, August 2008-February 2012

Sales and marketing of medication and reached 106% of sales goal

Elected district representative by peers to participate in Oval Council, Oct. 2009

Ranked #1/250 Nationally Sept. 2, 2010; #2/250 Nationally May 14, 2010; #4/250 Nationally August 04, 2010; #6/250 Nationally Aug 11, 2010 for Nrx Growth – Lipofen

Ranked #5/250 Nationally, Sept 10, 2010 for Nrx – Livalo Q3 2010 -105.76% to Goal for Lipofen

Awards

National Nrx Growth Contest: Winner for Southeast Region



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