DASIA RODRIGUEZ

Customer service

PROFILE

Skilled Sales Assistant / Customer Service Representative capable of fostering positive relationships with customers and colleagues. Effective in both spoken & written communication, with excellent problem-solving skills. I am a skilled collaborator and competent when it comes to conflict-resolution. Result driven, self-motivated, and adaptable customer service success manager with over five years of experience resolving customer complaints, managing multiple client/customer accounts.

Customer Relationship Management

Operations Management

Performance Management

CONTACT

PHONE:

570-***-****

EMAIL: adyigw@r.postjobfree.com

LICENSES + CERTIFICATIONS

Drivers License

CPR/BLS

Guard Card

Home Health Aid/DCS

First Aid

Medical Coding

Account Coding

PROFESSIONAL EXPERIENCE

Allied Universal Services, Wilkes-Barre, PA

05/2022- Current

Security Officer/Customer Service

Responsible for the safety and security of the facilities

Detect and report suspicious, unsafe, or any criminal acts

Turn lights on in building, check cameras, sanitize work area, log into Heliaus.

Conduct frequent walk throughs

Monitor cameras

Griswold Home Care, Mount Pocono

Home Health Aide

03/2021- 01/2023

Help patients in a variety of ways, which may include taking their vital signs or giving them medicine under a nurse’s direction.

Recorded and report this data as medically necessary,

Help patients with their daily functions, such as dressing or taking a bath.

Assisted with planning for doctor’s appointments or other meetings and may organize transportation for them.

Forever 21 12/2020-09/2021

Brand Ambassador

Consistently creates a welcoming environment and experience for the customer by always maintaining a customer first mentality.

Quickly responds to customer inquiries and needs.

Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service.

Follows the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking)

Adaptable to a fast-paced environment and capable of managing multiple tasks at once.

Understands and uses basic selling skills to engage with customers and provide knowledge of the brand.

Ensures great customer service by assisting in location, availability, and selection of merchandise.

Introduces customer loyalty and maintain daily credit card application goals.

Maintains store selling floor, fitting rooms, visual displays, presentation, and conditions.

Assists in daily store recovery, before, during or after store opening hours.

Promotes current sales and promotions to customers, including pricing of merchandise.

Adheres to company policies, procedures, and loss prevention practices.

Sharing feedback and ideas with management that will help improve the processes in the store.

Completes sales transactions and maintains proper accountability at registers.

Processes merchandise returns and exchanges courteously and under company guidelines.

Supports all management, visuals, and sales team always. Provides support in all cross functional departments, including but not limited to, store maintenance.

Navient Call Center, PA May 2018 - November 2020

Remote Collection Agent

Negotiate payments on past due dollars as well as plans to ensure payments are made.

Maintain open communication with collection managers and clerical staff to ensure the accuracy and protection of the account information.

Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals.

Responsible for maintaining 90% of collection requirements.

COMCAST (Remote work from home) 05/2016 – 01/2018

Customer Service Representative

Listening to customers’ concerns and handling complaints and returns

Working with a sales team to create better methods to address customer complaints.

Reviewing customer accounts and transactions while resolving issues

Communicating with customers in-person, through email or chat, over the phone or on social media

Receiving orders, calculating charges and processing payments

Monitoring customer satisfaction levels

Referring customers to superiors when necessary

Updated customer’s information in computer database; opened work orders for customers with special needs.

Bed Bath & Beyond- Wilkes Barre, PA 03/2014 - 04/2016

Sales Assistant

Greeting customers and helping

Recommending products or merchandise to help customers.

Answering questions and addressing concerns

Informing customers about sales, promotions, and policies

Demonstrating how products work

Taking payments for purchases and packaging purchases

Stocking merchandise and creating displays

Taking inventory and monitoring sales floor

EDUCATION

Manhattan Vocational and Technical H.S

High School Diploma,2014

SKILLS

Customer retention

Blood sampling

Childcare

Customer onboarding

Outstanding organizational, multitasking, and problem-solving abilities.

OPERA + CISC0 Customer Success Manager

Project Management

Excellent communication skills with a focus on team building & customer relations.

Mastery of Microsoft office (Word, excel, PowerPoint) & Google Docs

Strategic Leadership

Contact this candidate