Customer Service Guest
Resume:
EXPERIENCE
VINCENT DAVERSA
267-***-**** adyigg@r.postjobfree.com Philadelphia, Pennsylvania 19147 BARTENDER
Garces Trading Group
Philadelphia, PENNSYLVANIA
January 2023 - Present
• Kept bar organized and clean during busy hours.
• Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
• Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation.
• Mixed and served alcoholic and non-alcoholic beverages according to established recipes. Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
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• Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
• Took beverage orders from guests and delivered drinks within reasonable time frames.
• Checked customer identi cation to verify age requirements for alcohol purchases.
• Completed POS transactions, returning currency, coin, and payment cards to patrons. Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
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• Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
• Worked closely with wait sta f to communicate customer needs during busy shifts.
• Prepared beverages and cocktails according to mixing and presentation standards and recipes.
• E ciently managed multiple tasks simultaneously while maintaining a professional demeanor.
• Utilized strong salesmanship skills to upsell drinks and appetizers. Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
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• Crafted specialty cocktails according to customer speci cations.
• Developed strong working relationships with customers and sta f.
• Handled cash drawer accurately throughout shift including opening and closing out register each day.
• Created new and exciting cocktails and beverages based on item availability and seasonal interest.
• Operated point-of-sale system accurately for processing payments from customers. Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
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• Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
• Trained and mentored new team members in proper bar operations.
• Demonstrated excellent customer service skills by e ciently responding to requests in a timely manner. BARTENDER
Rivers Casino
Philadelphia, PENNSYLVANIA
October 2019 - July 2022
• Greeted patrons promptly and cordially, exhibiting excellent guest service skills. EDUCATION
SKILLS
LANGUAGES
REFERENCES
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
• Kept bar organized and clean during busy hours.
• Utilized problem solving skills to resolve customer complaints in a courteous manner.
• Completed POS transactions, returning currency, coin, and payment cards to patrons.
• Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
• Operated point-of-sale system accurately for processing payments from customers.
• Handled cash drawer accurately throughout shift including opening and closing out register each day. Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
•
• Prepared alcoholic beverages promptly according to recipes or customer speci cations.
• Developed strong working relationships with customers and sta f.
• Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
• Worked closely with wait sta f to communicate customer needs during busy shifts.
• E ciently managed multiple tasks simultaneously while maintaining a professional demeanor. Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
•
• Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation.
• Utilized strong salesmanship skills to upsell drinks and appetizers.
• Took beverage orders from guests and delivered drinks within reasonable time frames. BANQUET BARTENDER
Hilton City Avenue
Philadelphia, PENNSYLVANIA
February 2014 - June 2019
• Set up banquet bars in accordance with company's guidelines.
• Worked bag mitzvahs, weddings, graduations and o ce parties along with o ce parties.
• Served alcoholic beverages, specialty cocktails, domestic and imported beers, wines for certain groups.
• Cleaned and closed out bars at end of shifts.
BACHELOR OF ARTS (B.A.) IN MUSIC PERFORMANCE AND THEORY Temple University, Philadelphia, PA, US, PENNSYLVANIA Jan 1997
• Dining Room Management • Glassware Polishing
• Liquor, Beer and Wine Knowledge • Sales Expertise Italian
Intermediate
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