Monique Ford

Virginia Beach, VA *****

adyifj@r.postjobfree.com

+1-757-***-****

Work Experience

Data entry clerk

Avis Budget Group - Virginia Beach, VA

April 2023 to Present

• methodically review completed work, checking for computation errors or duplicate values before submitting the final product

• survey reports and sheets of data

• explore the internet for information

• keep records of tasks, files, and progress

• categorize information into spreadsheets, databases and customer relationship management systems

• verify, correct, and delete unnecessary data, or combine data from several sources

• obtain further information for documents that are deemed incomplete

• ability to multitask and communicate well with individuals of all backgrounds

• word processing, spreadsheets, and presentation software, as well as databases and customer database systems

Front Desk/Night Auditor

Residence Inn by Marriott - Virginia Beach, VA

May 2022 to Present

• Responsible for running the night audit

• Responsible for checking in any late guests

• Fulfills any requests made by guests.

• Handles cash and credit transactions

PCA Personal Care Assistant

Hand 'n Heart Homecare Services - Virginia Beach, VA February 2022 to Present

• Provides care for clients

• Performs light housekeeping duties, such as cooking, cleaning, using a hoyer lift, changing adult diapers, etc.

Sales Agent

Life Protect 247 - Norfolk, VA

December 2021 to February 2022

• Sold Life protect devices

• Identified sales opportunities and acted on leads

• Answered product and service related questions

• Set up sales appointments with customers

• Provided outstanding customer service

Work From Home Customer Service Agent

Qualfon - Virginia Beach, VA

August 2021 to October 2021

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Kept records of customer complaints

• Managed customer accounts

• Assisted with technical support duties

HHA - Home Health Aide

AllPro- Eastern - Virginia Beach, VA

April 2021 to August 2021

• Provided in home assistance to client

• Performed light housekeeping tasks, such as cooking small meals, vacuuming when needed, laundry, etc.

Customer Service Representative

Touch Tone Telemarketing - Virginia Beach, VA

March 2021 to May 2021

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Provided excellent technical support

Technical Support Representative

Concentrix - Johnstown, PA

June 2019 to August 2019

was responsible for servicing customers over the phone and helping them with their issues with the quick books product.

Home Health Care Aide

FOREVER YOUNG HOMECARE - Philadelphia, PA

September 2017 to January 2019

Responsible for care of patient, including bathing,dressing and making meals for patient. Performed various light exercises with client. Has Knowledge of and use a manual Hoyer lift and colostomy bags and catheters. Knowledge and training on changing adult diapers. Administered medications everyday. Experience with clients with MS and parkinsons.

Home Health Care Aide

365 Health Services - Philadelphia, PA

August 2017 to January 2019

Responsible for care of patient, including bathing,dressing and making meals for patient. Performed various light exercises with client. Has Knowledge of and use a manual Hoyer lift and colostomy bags and catheters. Knowledge and training on changing adult diapers. Administered medications everyday. Experience with clients with MS and parkinsons.

Home Health Aide

BAYADA Home Health Care - Philadelphia, PA

January 2017 to August 2017

Responsible for care of patient, including bathing,dressing and making meals for patient. Performed various light exercises with client. Has Knowledge of and use a manual Hoyer lift and colostomy bags and catheters. Knowledge and training on changing adult diapers. Administered medications everyday. Experience with clients with MS and parkinsons.

Nutritional Services Aide

Eagleville Hospital - Norristown, PA

September 2016 to November 2016

Hha/pca

Helping Hands Hospice - Philadelphia, PA

March 2016 to October 2016

Resposible for care of patient, including bathing,dressing and making meals for patient. Knowledge of and use a manual Hoyer lift and colostomy bags. Knowledge and training on changing adult diapers. Administered medications everyday

Banquet Server/bartender

Onin staffing/the westin hotel - Virginia Beach, VA August 2015 to January 2016

Responsibilities

Was responsible for setting up before events

Prepared tables and rooms for events

Assigned servers to areas they would be working

Carried up to ten (10) entrees at once

Provided extensive customer service

Bartending numerous events

Broke down rooms and cleaned up at the end of the night Set rooms up for the next day's events

Skills Used

Customer service,waitress,bartending,cashier

Merchandiser

Set and Service Resources - Virginia Beach, VA

August 2014 to September 2015

Temporary Position)

• Assembled gondolas and end caps.

• Trained to learn to read planograms.

• Installed fixtures.

• Heavy lifting, up to 75 lbs.

• Worked as a merchandiser.

• Helped build as well as stock shelves.

Appointment Setter

Ocean Equity - Virginia Beach, VA

September 2014 to October 2014

Temporary Position)

• Arranged appointments for company for follow up.

• Utilized proper phone etiquette.

• Encouraged the customers to let the company demonstrate the product to their company.

• Utilized customer service and listening skills.

Cashier/Merchandiser

Burlington Coat Factory - Virginia Beach, VA

August 2013 to January 2014

Familiarized customers about products, sales, and special offers.

• Received extensive training on using a cash register and checking out customers.

• Received additional training on customer service and handling customers professionally.

• Was responsible for stocking shelves and remodeling numerous departments. Assistant Office Manger

L and H Proprietors - Norfolk, VA

November 2009 to December 2012

Greeted customers in a welcoming and professional manner.

• Retrieved payments and handled inquires of customers.

• Supervised office staff and answered questions accordingly.

• Scheduled service appointments for property manager and owners.

• Utilized Microsoft office. (Microsoft Excel, word, outlook, etc.)

• Completed office memorandums and other documents for the company.

• Met with potential and current residents.

• Organized service calls and appointments.

• Was responsible for payroll and check distribution. Store Associate

L and H Proprietors

March 2011 to May 2011

Took payments and handled the cash register.

• Organized and designed store displays.

• Utilized customer service to approach customers on a daily and consistent basis. Waitress, Hostess, Cashier, Cook

Big Daddy's Restaurant

July 2009 to May 2010

Trained to better understand waitress and being a hostess.

• Accepted payments over the phone and in person for orders.

• Worked in a fast-paced environment to keep up production.

• Utilized cooking skills and worked in the kitchen frequently. Store Associate

DECA Oceana Commissary

April 2006 to August 2009

Performed cash handling and cashier duties.

• Served as a floater or someone to work in various other departments.

• Performed shipping and receiving tasks in a warehouse.

• Provided customers with extensive customer service. Cashier, Cook

Wendy's

November 2005 to April 2006

Was responsible for providing customers with great customer service.

• Utilized cooking skills and worked in the kitchen.

• Received payments from customers in exchange for their service. Education

High school diploma

Skills

• Typing (4 years)

• Healthcare (2 years)

• Home Health

• HHA

• Hoyer Lift

• Hospice Care

• Remodeling

• Banquet Experience

• Technical Support

• Planograms

• Caregiving

• Nursing

• Medication Administration

• Meal Preparation

• Phone Etiquette

• Heavy Lifting

• Help Desk

• Laundry

Contact this candidate