Samantha Gandia

Remote Customer Service Agent

Bronx, NY 10457

adyifi@r.postjobfree.com

+1-917-***-****

Bilingual Spanish and English

Authorized to work in the US for any employer

Work Experience

Medical Billing Customer Services Rep.

Quest Diagnostics - New York, NY

May 2022 to July 2023

Greet and Answer calls from patients as well as our clients. Assist in any help the patient may need with they're bill. Receive payments by phone. As well as adjusting bills if there is an error. Handle calls that directly come from the Doctor's office when diagnostic codes may need to be updated or removed within the Patient's bill. Provide our clients information on patient's billing as well as any updated information that may need updating for the Patient. Verify insurance information within system for active coverage for the Patient's billing.

Remote Contact Tracer/ Dialer program

NYC Health + Hospitals - New York, NY

December 2020 to May 2022

Trained to work within Salesforce. Receive and make calls to clients. Building a connection with clients. Perform Monitoring calls handling personal information during intake and providing multiple resources and information. Handled Case Investigations providing resources and collecting contact information. Knowledge and experience with Salesforce. As well as working to schedule clients for vaccine and boosters appointments as well as providing answering and education of the vaccine and boosters. Being organized and professional during all call handling as well as receiving updates learnsources to keep up with company Policies and call handling.

Customer Service Representative Supervisor

New York Presbyterian Weill Cornell Medical Telerent Leasing Corp. - Manhattan, NY January 2016 to March 2020

Work within the office or home base handling calls opening tickets for different types of service repairs. Handling all schedules, appointments, as well as following up on the outcome of repairs or equipment and was needed for the technician. Knowledge of Microsoft office and knowledge of Microsoft word. Handle all calls for issues with Patient's TV or call bell remotes or the in-room patient phones. Replaced broken call bells, patient's phones, and repaired broken TVs. Communicate thru email, chat, attend video conferences and meetings. Schedule repairs, deliveries, pick ups. Maintained employee files and ID updates. Train all new employees. Deal directly with the Doctors and Nurses and Clerks. Handle all shipping,and receiving, stock and store in storage room. Handle any and all complaints at all 4 building sites without assistance. Work closely with Tele Health Technician with TV repairs or TV replacements. Went to other NYP Hospitals when needed to provide cover for any call outs. Handle all call bell repairs shipped out along with dealing directly with Samsung sales and repair technician on all TVs within the hospitals. Handled and maintain office supplies. Provide through email weekly reports and inventory listing reports.

Customer Service Agent

Florida Today - Melbourne, FL

January 2014 to July 2015

• Provided delivery service for customers.

• Set up and provided paper count to other carriers.

• Handled customer complaints and requests.

Wine Sampler Server

High Spirit Wines - Melbourne, FL

December 2011 to July 2015

• Wine sample server provided information on different types of wine.

• Provided samplers.

• In charge of promoting and sales.

Housekeeping

River Palm Hotel - Melbourne, FL

October 2010 to July 2015

Maintained and organizes all cleaning supplies. Vacuum and steamed clean carpets. Mopped floors and cleaned glass along with dusting and polishing of furniture. Stocked rooms with clean towels and other items the Hotel would provide to the guest for they're stay. Maintained a cleaning log of rooms that were open and ready for new guest. Assisted at the front desk whenever short of staff or filled in. Checked in guest. Run payments through along with assigning new guest to rooms and making sure guest were provided information about local events and shuttle information. Cleaner

Apollo Preschool Academy - Palm Bay, FL

May 2007 to July 2015

Made sure floors were clean and mopped in every classroom. Disinfected play area, and toys. Steamed cleaned all rugs and polished floors. maintained a clean play area for the children. Threw out trash and clean all trash cans, air dried and then disinfected before providing a new trash bag. Disinfected all toys and play equipment.

Competitive Shopper/ Office Clerk

BJ's Wholesale Club - Melbourne, FL

May 2007 to September 2012

• Data entry of information that was collected through a report use to write down pricing of other local Food retailers.

• Responsible for all inventory coding, logging and pricing.

• Assisted in Member Service on the sales floor or at the Member service Desk.

• Served as central communication liaison for the sales team by communicating to customers products. Cashier

Ken's Custom - Melbourne, FL

February 2005 to July 2007

Handled calls, orders, deliveries, and pick ups

• was in charge of maintaining the cash register.

• Maintain a clean work space.

Assistant Manager

Youngland - Bronx, NY

November 2002 to February 2004

• Supervised cashiers and maintain inventory on the sales floor.

• Received and price inventory. Shipped returns. Stocked and handled inventory.

• Set up and assist window dressing and price points. Assist set ups and floor lay outs in other chain store locations.

Receptionist

Mt. Hope Medical - Bronx, NY

September 1996 to February 2004

• Answered phones and appointments.

• Set up and fill exam rooms.

• Assist the different doctors within the medical office.

• Filed charts, typing, handled light medical billing.

• Cleaned and maintain a clean work space

Education

Associate in Science of Criminal Justice

Everest University - Melbourne, FL

July 2007 to December 2010

Skills

• Microsoft Word, Windows 7, Microsoft office, excel, powerpoint, Typing skills 35 words per min. (10+ years)

• Customer Service (10+ years)

• CSR (10+ years)

• Bilingual (10+ years)

• Customer Care (10+ years)

• Call Center (10+ years)

• Insurance Verification (10+ years)

• Medical Office Experience (10+ years)

• Medical Records (10+ years)

• Spanish (10+ years)

• English (10+ years)

• Sales Experience (10+ years)

• Microsoft Outlook (10+ years)

• Pricing (10+ years)

• Medical Billing

• Front desk (10+ years)

• Multilingual

• Computer Operation

• Personal assistant experience (10+ years)

• Computer Skills (10+ years)

• Salesforce (2 years)

• Medical Scheduling (10+ years)

• Negotiation

• Service-oriented architecture

• Patient Care

Languages

• English and Spanish - Fluent

Awards

NYC Test & Trace Corps

March 2022

Distinguished Service Award

For working on the front-lines of the COVID-19 Pandemic to protect New York and our Communities

Award Presented To:

Samantha Gandia

Given By: Dr. Theodore Long

Executive Director, Test & Trace Corps.

Assessments

Customer service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Bilingual Speak both Spanish and English. Read and write English, and Spanish. Computer Skills: Proficient in Microsoft Word, Outlook, Excel, Pos

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