Customer Service Representative
Resume:
Ana Stevens
**** *. ********* **. *** Tan Valley, AZ. 85143
adyifb@r.postjobfree.com
OBJECTIVE
To secure a position with a well-established organization in a stable environment that will provide learning opportunities and lead to a lasting relationship with the company. SUMMARY OF QUALIFICATIONS
Self-motivated, loyal, well rounded, results driven, problem solver who possesses excellent sales, negotiation, and people skills. High degree of organization in a fast-paced environment, with the ability to respond quickly to complex problems. Proven ability to manage multiple people/projects/tasks and surpass expectations by meeting aggressive deadlines. Bilingual (Spanish)
EXPERIENCE
Western Alliance Bank, Phoenix, AZ – Mortgage Warehouse Specialist 07/2022 to 07/2023 Perform reviews of residential and commercial collateral documents that secure the borrowing bases for Note Finance facilities. Manage a balanced portfolio of bank clients with revolving line of credit commitments while building relationships with new and existing customers and providing collateral document guidance. Work with team to ensure real estate backed loans are appropriately secured. Resolve exceptions while maintaining superior customer service with external and internal customers. Use analytical skills to enhanced processes using a data driven approach. Maintaining department organization, file making and filing. Ensuring quality control on all document loan files outgoing from the bank. Perform reviews of complex residential and commercial collateral documents that secure the borrowing bases for Note Finance facilities. Manage a balanced portfolio of banks clients with revolving line of credit commitments while building relationships with new and existing customers and providing collateral documents guidance. Resolve exceptions while maintaining superior customer service with external and internal customers. Use analytical skills to enhance processes using a data driven approach. Managing external customer report that secure the borrowing bases for Note Finance facilities. DeLillo Chevrolet, Huntington Beach, CA- Receptionist/Marketing 03/2015 to 05/2019 Perform all the normal duties of a receptionist for an auto dealership. Assist Sales Representatives with Spanish speaking customers. Manage marketing events, on and off site, in multiple mediums (ex. radio and local community events). Assist with web-based DMV transactions and documentation. General filing duties. Handle high volumes of inbound and outbound phone calls and direct calls to the appropriate store representative or department for disposition and resolution. Assist Finance and Sales personnel with general administrative and clerical support. Handling customer needs and/or concerns in a courteous and professional manner. Perform basic administrative and front office duties as assigned. American Advisors Group, Orange, CA.- Customer Service/Marketing Assistant 08/2012 to 07/2014 Customer Service Representative; Provide customer service for all inbound and outbound calls, determine basic eligibility requirements are met and transfer potentially eligible clients to Loan Officers for sales opportunities. Assist customers while ensuring a high level of service and maximizing productivity. Top Performer month over month. Marketing Assistant; Assisting manager in writing reports and analyzing data, creating invoices, distributing financial and statistical information such as budget spreadsheets, market research, production numbers, sales numbers, and distribution information.
Soothing Elements, Inc., Huntington Beach, CA.- Customer Service Manager 07/08 to 12/11 Lead team of six Customer Service Reps, schedule appointments and deliveries, process all orders and incoming emails, and handle all escalated customer complaints and issues for a small, family owned, home décor business. EDUCATION
Anaheim High School
Diploma, 1996
SKILLS
Bilingual; English and Spanish. Proficient in Microsoft Word, Excel, Outlook, QuickBooks and Mac/Apple products. References available upon request.
Contact this candidate