Customer Service Pharmacy Technician

PT PATRICIA TURNER

adyiei@r.postjobfree.com 865-***-**** Kingston, TN 37763

PROFESSIONAL

SUMMARY

Driven Pharmacy Technician with 32 years of experience and success in working within fast-paced hospital and some retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. SKILLS Intravenous Admixture

Preparation

Cafe Inventory

Pharmacy Operations

Patient Paperwork

Resolving Complaints

Organization and Prioritization

Prescriptions Management

Drug Delivery Mechanisms

Proper Labeling

Drug Storage Procedures

Staff Leadership

Prescription Filing

Payment Verification

Safe Chemical Handling

Problem-Solving Skills

Pharmacy Automation

Prescription Filling and Labeling

Pyxis MedStation

Routine Inspections

Refill Requests

Managing Prescription Refills

Drug Compounding

Pyxis System

Fill Orders

Manual and Automated

Medication Dispensing

Pharmaceutical Preparation

Equipment Cleaning and

Maintenance

WORK HISTORY Certified Pharmacy Technician Methodist Medical 11/1992 - CURRENT Center - Oak Ridge, TN

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Collected co-payments or full payments from customers. Counted, measured and compounded medications following standard procedures.

Communicated directly with doctors offices via telephone, fax and email.

Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Maintained drug inventory levels by ordering necessary medications and supplies.

Coordinated verification and filling of more than 300 daily prescriptions in high-volume hospital and retail pharmacy environment.

Counted and labeled prescriptions with correct item and quantity. Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Maintained proper drug storage procedures, registries, and records for controlled drugs.

Stocked, labeled, and inventoried medication to keep accurate records.

Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality. Assisted in preparation, distribution and storage of pharmaceuticals. Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Counseled customers on medications, appropriate dosage and potential side effects.

Reviewed and verified customer information and insurance provider information.

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. Counted, measured, and compounded medications following standard procedures.

Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments. Entered and processed patients' prescriptions into internal system. Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality. Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

EDUCATION Roane State Community College, Harriman, TN No Degree: Criminal Justice

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