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Customer Service Retail Sales

Location:
Medina, OH
Posted:
July 25, 2023

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Resume:

KATIE DIEGIDIO

Medina, OH 216-***-**** adyieg@r.postjobfree.com

EDUCATION — EXPERIENCE

Cuyahoga Valley Career Center,

Brecksville, OH

Achieved 2000

• Ohio State Board of

Cosmetology Certificate

Continuing Education in Cosmetology,

On-going 2000-Present

• Eight hours required hours

every other year to maintain

Certification

• Classes include Hair, Sanitation,

Customer Service, Retail Sales,

and Business Management

CERTIFICATES/LICENSES-

Advanced Cosmetology Manager’s

License

2010-Present

• Requirement to run independent

business

Pureology Retail Knowledge Certificate

2010

Wella Product Educator (formally known

as Graham Webb)

2010

S K I L L S —

Business Management

Customer Service

Time Management

Public Speaking

Retail-Sales

Educating others

Communication

Presentation Skills

Discipline

INDEPENDENT SALON ENTREPRENEUR Fairlawn, OH

Cut & Color Specialist

2010-Present

• 20+ years of experience in Cosmetology

• Built Customer retention and loyalty by gaining trust with positive experiences

• Created customer referral program to grow clientele base

• Hair stylist with an expertise in consultations, haircuts & styles, color, and Bridal

• Revenue growth by 25% YoY through hair service pricing strategy and product sales

• Established Forecast and Budget to execute Client Invoices, Retail Orders, and Reconciliation of all line items

• Buildout of weekly schedule and appointments for Clientele with built in waiting period for time management purposes

• On-going retail sales with Redken, Redken Mens, and Pureology EDUCATOR FOR VARIOUS PRODUCT PARTNERS

2010-2020

• Traveling Educator to 150+ salons around the country

• Met with owners/operators of salons to review staffing model and product lines to strategize salon initiatives and goals

• During workshops, taught with a model volunteer to explain multiple cutting techniques and strategies for all types of clientele

• Educated class on hair product types, selling strategies, and ingredients

TRADE SHOW REPRESENTATIVE

2005-2020

• Attended 10+ Hair Tradeshows by representing Graham Webb Product Line

• Styled all models with hair and makeup for runway shows

• Built tradeshow booth and product shelves for each show

• Sold product to all attendees on tradeshow floor References Available Upon Request



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