Summary

I am a Marine Corps veteran with a bachelor's degree in Business Administration and a minor in Business Management. I have 20 years of experience in customer service and 12 years of experience in CRM. Experience

AT&T Lubbock, TX

Customer Retention Specialist 09/2022 - 02/2023

I was responsible for retaining 85 percent of all customers that I had personal reactions withI was tasked with using common sense in addition to company algorithms to quickly determine both long term and short term profitability of any given customer during any given interaction to determine any viable offers customers may qualify for in order to retain their business

Amazon Warehouse Lubbock, TX

Fulfillment Associate 02/2021 - 05/2022

Pick and process customer orders and stage for delivery to customers Fenetech Lubbock, TX

Sales Manager 02/2014 - 01/2021

Responsibilities included business development, estimating, CRM, collection of payments, and training of all sales personell. Skills

Customer service, Communication skills

Education

Wayland Baptist University Lubbock, TX

Business Administration 05/2015

GPA - 2.71

Brandon Moncrief

806-***-**** adyiai@r.postjobfree.com Lubbock, TX