Customer Service Sales Representative

Terrance Moffatte

**** ******* *****, ************, **, 30134, US • 404-***-**** • adyia0@r.postjobfree.com Customer-focused Sales Representative with 8 years of experience solving problems for clients. Inbound Sales Representative - May, 2022 to May, 2023 Comcast Regional Headquarters - Atlanta, GA

Kept accurate and current customer account data with manual form processing and digital information updates. Had a thorough understanding of competitors' products and services, as well as their presence in the assigned territory. Customers were educated on billing, payment processing, and customer service policies and procedures. In the top 5% of employees for successful sales.

Assisted and cross-trained other customer service managers. Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs. Provided a high level of service to clients in order to maintain and expand business relationships in the future. Increased revenue by bringing in new clients and cementing relationships with them, as well as optimizing the servicing of existing accounts. Exceeded my monthly quota by 115% earning the title of top 3 representative in the region. Order Selector - February, 2021 to May, 2022

Gordon Food Service - Lithia Springs, GA

Placed packed boxes on conveyor belts to be transported to shipping stations. Accurately entered package information into the company's computer system. Looked over printed tickets or digital orders for item numbers and locations of merchandise. Mentored a team of 11 through effective communication, active listening, and communication. Reduced fulfillment errors by quickly picking items to the appropriate bins with RF scanners. Checked inventory and selected food products from specific locations based on customer orders and availability. Construction Lead - August, 2018 to February, 2021 Signature retail services - Atlanta, GA

Assisted field crews in maximizing quality and productivity. Positions and workflow were reworked based on individual abilities and production goals. By implementing best practices and using critical thinking skills to find the best solutions, I was able to handle all issues with relative ease. Created and revised production schedules to meet changing demands. Was in charge of employee attendance records, payroll, and ordering new materials for the sites. Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership. Delivered reports to Project Managers detailing project updates and likely completion dates, as well as delays and causes. Completed accurate material and labor estimates for jobs with budgets of $80,00+. Had no on-site accidents or lost work days for 3 years. Collaborated with management, technical crew members, and fellow supervisors to organize efficient site operations and meet demanding schedule targets.

Increased team productivity by streamlining individual tasks and improving productivity. Created work schedules for all team members to maximize shift coverage. Interacted with employees in order to demonstrate high standards and effectively resolve issues. Coached new hires and implemented training in safety and communication, resulting in a 33% increase in productivity. Conducted interviews, hired, and trained new employees. PROFESSIONAL SUMMARY

WORK HISTORY

Line Leader - September, 2017 to August, 2018

Tyson Foods Incorporated - Monroe, NC

Checked finished products for quality and compliance with customer requirements. Organized work to meet demanding production goals with a 100% success rate. Oversaw logistics and inventory management for storeroom. Inspected products and machines to maintain quality and efficiency. Operated belts safely to avoid accidents and mishaps. Shoulder Cutter - June, 2016 to August, 2017

Sanderson Farms, Inc - Waco, TX

Kept up with the production line stream to maintain the flow of productivity. Got better.

Carefully handled and removed bones and waste to keep the work area free of debris. Kept knife edges sharp to make precise cuts and avoid accidents. Kept an eye on things.

Kept track of everything.

Was in charge of meat inspections and maintaining a proper temperature environment. Construction Foreman - May, 2015 to May, 2016

HCR Construction - Norcross, GA

Was in charge of inspecting machine parts for compliance with product specifications. Delegated tasks based on site plans, project requirements, and individual team members' knowledge. Kept all heavy equipment, tools, and machinery in good working order by completing maintenance efficiently. Assessed each employee's strengths and assigned tasks based on their knowledge and experience. Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands. Went over the project details to make sure the materials and equipment for the job sites were correct. Basic machine setup was completed by me.

Meticulously recorded all parts and equipment used on each job site. Waterworks, locks, and dams were all installed by me. Applied caulk, sealants, and other agents to the surfaces that had been installed. Was able to maintain positive relationships with all of my clients. Improved the efficiency of city buildings and grounds. Assessed the quality and quantity of incoming materials. Coached new hires and implemented training in safety and communication, resulting in a 24% increase in productivity. Went to monthly safety meetings to ensure the safety of machine operations. Cleared debris from construction sites and prepared them for use. Oversaw the completion of 65 residential and commercial construction projects, both interior and exterior. Used power saws, sanders, grinders, cranes, drill presses, forklifts, and basic hand tools, among other things. Kept track of inventory and reported items that needed to be restocked for each job. Finished deconstructing existing structures and prepared the ground for new construction. Kitchen manager - December, 2011 to March, 2015

Heroes Bar and Grille - Jacksonville, AL

Increased quality assurance by performing frequent line checks. Worked with vendors to build strong relationships and keep inventory supplies in order. Kept track of everything.

Inquired about the satisfaction of the guests, anticipated additional needs, and gladly fulfilled requests. Was in charge of handling escalated customer complaints in order to provide complete resolutions and increase customer loyalty. Inspired employees to work at their highest levels of efficiency and quality. Made a point of emphasizing quick and friendly customer service. Was in charge of hiring, interviewing, and supervising the back of house staff. Was responsible for handling products and equipment in accordance with safety and sanitation regulations. Was in charge of 15 store employees.

Restocked newly delivered inventory in storage, the kitchen, and the food prep area. Regular preventive maintenance and repair schedules allowed me to keep the facility and equipment in good working order. Identified items in stock for first use to reduce waste and profit loss. Gave employees performance feedback and assisted them in setting quarterly goals. Familiar with WMS

Team management

Team building

OSHA requirements knowledge

Excellent sense of direction

Proficient in MS Office

Production line operations

Basic mathematical aptitude

Data entry

Computer-savvy

Pallet arrangement

Fast learner

Communications

Supervision

Safety-conscious

Problem resolution

Warehouse and fulfillment

Criminal Justice - Some college (No degree)

Jacksonville State University - Jacksonville, AL

SKILLS

EDUCATION

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