Amanda Teagle Schenectady, New York, United States

adyi9p@r.postjobfree.com

linkedin.com/in/amanda-teagle-6b577b83

Summary

I have a great combination of technical knowledge and customer service skills, which can be very valuable in technical roles where many teams need to collaborate. My certification in A+ Computer Repair and Networking shows that I have the foundational knowledge and skills necessary to diagnose and fix hardware and software issues, as well as set up and maintain computer networks.

In addition, my ability to bridge the gap between technical and non-technical teams can be very helpful in ensuring that customers receive prompt and effective service. I can serve as a liaison between technical support staff and customers, helping to explain technical issues in terms that customers can understand and working to resolve any conflicts or misunderstandings that may arise.

Overall, my combination of technical knowledge and customer service skills will be an asset in many different technical and non-technical/soft skill roles and will help achieve your vision for your customers as well as your team.

Experience

Operations Engineer

CommerceHub

Feb 2021 - Present (2 years 2 months)

Familiar with many software applications including: SQL, Redgate, JVM, Salesforce, ZenDesk and Jira, GitLab, VPN, Microsoft Suite, Ultra Edit, Ransack, File Systems,

* System process exception analysis, remediation, and documentation

* Software defect authoring and tracking

* Identifying issue root causes and remediating them through software changes

* Technical support for customer facing teams

* Process analysis and improvement

* Facilitation of detailed and documented communication between multiple departments

* Systems monitoring, administration, and related tools development

* Workflow and business process modeling

* Project requirements elicitation and analysis

* Review new product and service developments to ensure supportability

* Participate in post-release software validation

* Create, maintain and distribute non-technical and technical information to team and other internal departments

* Promote discussion of technical and business user issues and problems, to ensure a global awareness of current activities, identify areas of concern and recommend courses of action to rectify these issues.

* Ability to work well as a team member and on individual objectives

* Ability to communicate with staff possessing varied technical understanding

* Demonstrated understanding of SQL databases including complex table structures, joins, and stored procedures

* Working knowledge of data file types (XML, delimited, fixed-width)

* Familiarity with a variety of network communications protocols (AS2, FTP, SOAP) * Ability to accept periodic after-hours and on-call assignments

* eCommerce transaction processing experience

* EDI electronic data messaging expertise

* Experience using software version control applications

* Familiarity with the software development life cycle

* General programming concepts

* Knowledge of supply chain concepts

* Understanding of shipment logistics

Senior Customer Service Representative

CommerceHub

May 2017 - Feb 2021 (3 years 10 months)

Tech/Customer Support.

* Knowledge of supply chain concepts

* Understanding of shipment logistics

* Working knowledge of data file types (XML, delimited, fixed-width)

* Troubleshooting various file types (XML, delimited, fixed-width)

* Familiarity with a variety of network communications protocols (AS2, FTP, SOAP)

* Ability to accept periodic after-hours and on-call assignments

* eCommerce transaction processing experience

* EDI electronic data messaging expertise

* Create, maintain and distribute non-technical and technical information to team and other internal departments’

* Create, maintain and distribute non-technical and technical training information to outside vendors and retailers.

* Technical support for suppliers and retailers

Technical Support

Wink, Inc.

Jun 2014 - Jan 2016 (1 year 8 months)

*support technician

* able to handle a large volume of emails, and LiveChats

*basic routing skills to ensure connection,

*Social Media team including the company Twitter and Facebook account.

Field Associate

World Wide TechServices

Dec 2013 - May 2014 (6 months)

*accepted calls and scheduled appointments *received parts

*diagnose and repair laptop/desktop hardware

Education

SUNY Schenectady County Community College

Certificate a+ Repair and Networking, Computer Repair and Networking 2011 - 2013

Skills

Communication • as2 • sftp • Logistics Management • Analytical Skills • Customer Relationship Management (CRM) • Contact Centers • Customer Service • Customer Support • Cisco Technologies

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