Laurene Clowers

Gary Indiana *****

adyi9e@r.postjobfree.com

+1-773-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Mail Handler

United States Postal Service - Chicago, IL

June 2020 to Present

Loads, unloads and move bulk mail and performs other duties incidental to the movement and processing of mail. Drive forklift, train Mail handler Assistants, work hazmat mail, work Amazon mail, work in the scanner room logging in and distributing scanners and scan and terminate plaque cards Customer Service Officer

Titan Security Group - Chicago, IL

February 2013 to Present

A privately owned, corporate security firm that provides security and customer service to clients throughout the Chicagoland region.

My responsibilities include but are not limited to; support assigned businesses through the monitoring of various sites to include private residences. Compile site-specific documents and reports for effective and compliant security services. Serve as a conduit between staff,clients and leadership in order to effectively manage daily clients needs. Proactively identifies risk and issues and develop solutions related to assigned projects. Communicate with leadership to promote growth within the organization. Accomplishments include:

Developed training for onboarding new hires

Customer Service Manager

WALMART SUPERCENTER - Chicago, IL

December 2011 to May 2012

Walmart is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores, headquartered in Bentonville, Arkansas. My responsibilities included but were not limited to; supervising and managing the customer service team. Training staff members to provide the highest standards of customer service and ensuring that all company policies are followed. Handling customer inquiries and resolving customer problems and billing concerns. Served as a conduit between staff and leadership in addressing store related concerns and inquiries. Served as a resource for staff including providing educational and training opportunities. Facilitated organizational and department related procedural changes. Proactively identified risks and issues, and developed solutions favorable to the store and leadership. Accomplishments include:

Reduced the number of compliance related complaints and concerns by 40%. Developed and implemented trainings for staff regarding updated procedural changes. Customer Service Officer

NORTHWESTERN MEMORIAL HOSPITAL - Chicago, IL

December 1996 to July 2009

Northwestern Memorial Hospital is a nationally ranked academic medical center located in the Streeterville neighborhood of Chicago, Illinois. It is the flagship campus for Northwestern Medicine and the primary teaching hospital for Feinberg School of Medicine at Northwestern University. My responsibilities included but were not limited to; support medical staff through assisting patients with concerns regarding their arrival and check in for in-patient services. Compiled site-specific documents and reports for effective and compliant security services. Served as a conduit between staff, patients, and leadership in order to effectively manage daily organizational needs. Acted as a patient liaison by coordinating care between admitting staff and in-patient staff. Proactively identified risks and issues, and develops solutions related to organizational specific concerns. Communicated with leadership to promote growth within the organization.

Accomplishments include:

Program development for additional training within the department. Education

High school or equivalent

Skills

• Customer service (10+ years)

• Financial management (1 year)

• Customer Experience

• Front Desk (10+ years)

• Customer Care (10+ years)

• CCC (6 years)

• CSR (10+ years)

• Customer Support (10+ years)

• Employee Orientation (10+ years)

• Team Management (6 years)

• Management (2 years)

• Load & Unload (2 years)

• Interviewing (2 years)

• Negotiation (1 year)

• Supervising Experience (2 years)

Certifications and Licenses

Food Handler Certification

Assessments

Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Service Skills — Proficient

September 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Customer service fit — Proficient

April 2020

Measures the traits that are important for success for customer service roles. Full results: Proficient

Customer focus & orientation — Expert

March 2020

Responding to customer situations with sensitivity Full results: Expert

Work style: Reliability — Highly Proficient

April 2020

Tendency to be dependable and come to work

Full results: Highly Proficient

Customer service — Familiar

June 2021

Identifying and resolving common customer issues

Full results: Familiar

Sales skills — Familiar

April 2022

Influencing and negotiating with customers

Full results: Familiar

Workplace safety — Highly Proficient

January 2020

Measures a candidate's ability to employ accident prevention strategies to avoid accidents and injuries.

Full results: Highly Proficient

Written communication — Familiar

April 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Core Competencies

• Customer Service

• Project management

• Staff development

• Compliance

• Patient Relations

• Financial Management

• Safety

• Health Care

Contact this candidate