Customer Service Sales Associate
Resume:
Ashia Ellis
Griffin, GA *****
************@*****.***
Energetic and detail-oriented Sales Associate with over 10 years of experience in a fast-paced retail environment. Passionate about identifying customer needs, driving sales, and improving the customer journey
Work Experience
Leasing Consultant
Woodruff Properties - Griffin, GA
July 2022 to Present
• Completes lease form or agreement and collects rental deposit.
• Responsible for insuring the “model” apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the “curb appeal” of the property.
• Thorough knowledge of lease terms, specifications and all community policies.
• Knowledgeable of required telephone and sales techniques.
• Knowledgeable of current market conditions.
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically.
• Responsible for “shopping” competitive properties.
• Develop full knowledge of application information required, screening processes and policies regarding rentals.
• Responsible to conduct out-reach marketing at least once per week.
• Develop and maintain an on-going resident retention program under direction of Property Manager. • Responsible to play an active role in the renewal process.
• Responsible for proper maintenance of all resident and property files.
• Responsible for maintaining and updating Advertising Log Book.
• Efficient and timely processing of all required administrative forms, reports and related information. • Responsible for reporting unusual or extraordinary circumstances regarding the property or residents.
• Courteous, efficient handling of resident requests and complaints.
• Responsible for maintaining a professional appearance and attitude at all times.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.
• Responsible for assisting Assistant Manager in collection of delinquent rents. Participate in planned resident activities.
• Other tasks or duties as assigned by supervisor. Sales Associate
Harbor Freight Tools - Griffin, GA
November 2019 to Present
• Interface with customers to identify purchasing needs and direct them to appropriate department, recommend additional products or cost-effective alternatives to enhance service and satisfaction.
• Champion promotional items to increase sales revenues and actualize consultative sales techniques
• Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions.
• Educated customers on available product options to meet and exceed customer service experience. Markdown Associate
Marshalls - Griffin, GA
July 2018 to Present
• Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction.
• Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during Sales Representative
Boost Mobile - Griffin, GA
January 2018 to Present
As a sales representative my job is to assure customers find everything they need. I feel accomplished when a customer leaves with a smile and satisfied
Customer Service Associate
Buddy's Home Furnishings - Griffin, GA
March 2018 to July 2018
• Assisted customer with finding product
• Answered any question and concerns regarding product and store
• Provided fast, friendly and accurate sales transactions at register
• Maintained appearance of store
• Stocked and organized shelves and stockroom
• Opened and closed two location as needed
• Made daily deposit drops at bank.
• Data entry
Cashier/Customer Service
Big Lots - Griffin, GA
June 2017 to January 2018
•Provided high-quality customer service to optimize customer purchasing and payment process.
•Initiated inventory control measures to sustain stock levels, and helped to order new inventories.
•Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions.
•Educated customers on available product options to meet and exceed customer service experience. Receptionist (Part-time)
All Eyes on Me - Griffin, GA
January 2007 to July 2017
• Ensured customers satisfaction by communicating and resolving any customer complaints.
• Executed proper telephone procedures using appropriate customer service etiquette.
• Accepted and processed credit card and cash transactions.
• Maintained a clean, sanitized, and well organized work environment. Cashier
Rite Aid
2015 to 2015
• Spearheaded company's first email campaign that sent “thank you” emails to customers who made in-store purchases
• Increased add-on sales by becoming a master of the store's inventory, suggesting different items that fit customer needs quickly and efficiently
• Greeted 100+ customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
Collections Representative
Farmers Home Furniture - Griffin, GA
April 2014 to December 2014
• Employed market research to successfully generate new leads by conducting cold calling (~50/day)
• Enthusiastically participated in sales training events and conferences to continuously develop skills and gain product knowledge
Picker/packer
NorthBay - McDonough, GA
April 2014 to October 2014
• Responsible for maintaining assigned equipment clean and in good working order
• Expected to keep all work areas clean and orderly
• Perform packing process for each order
• Ensure accuracy of picking process. Carefully check orders for proper item and quantity
• Directs, stages and places all material in or outside the building
• Maintain shipping stage area in a clean and orderly manner
• Expected to do all possible to minimize downtime and material losses Barista/Cashier
Kroger Stores - Griffin, GA
December 2012 to April 2014
• Prepares all types of house beverages from coffee, tea to hot chocolate
• Manages and oversees all brewing equipment
• Conducts end of day and end of month inventory
• Reviews par stock levels of coffee shop
• Maintains cleanliness of the coffee shop
• Opens/closes coffee shop
• Attends to requests, comments, and concerns from customers
• Prepares shift reports
Leasing Consultant
Valley Springs apartment - Thomson, GA
March 2010 to August 2012
• Maintained and updated the filing of Bills, bill payments, inventory and incoming and outgoing mail.
• Data Entry.
• Operated office equipment such as photocopiers, scanners, fax machine, and voicemail.
• Managed the cleanliness of the office and refilled office supplies when needed. As well as made coffee and setting refreshments for customers.
Sales Associate/Cashier
SHOE SHOW, INC - Thomaston, GA
April 2006 to August 2010
• Engage customers in order to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge
• Assisted in set up of store displays and inspected merchandise for quality
• Carrying out re-merchandising and price markdowns duties while achieving sales quotas Education
Diploma
Griffin High School
Skills
• Active listening. Adaptability. Attentiveness. Conflict resolution. Creativity. Decision-making. Dependability. Effective communication. Time management. Detailed- oriented (10+ years)
• Customer service
• Market Research
• Coffee Experience
• Planograms
• Barista Experience
• Purchasing
• Negotiation
• Quality Inspection
• Pricing
Languages
• English - Expert
Assessments
Electronic Health Records: Best Practices — Proficient December 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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