XOLISILE FELICLIA NKAMBULE

Naples FL *****

adyi8n@r.postjobfree.com

Accomplished customer service professional with 7 years of conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflict through calm level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Experienced retail sales associate with 5 years of customer service working in dynamic fast-paced environment. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationship to foster recurring business and guarantee customer satisfaction. Seasoned retail sales associate, committed to providing high-quality service and superior guest experience. Positive and infectious personality with excellent interpersonal and relationship building skills.

• Innovative Problem Solving. Utilizes data-driven decisions to innovate solutions for complex business problems.

• Communication. Effective communication skills and maintains open communication channels and fosters cross-functional collaboration through compelling presentations, active listening, and negotiations.

• Leadership and Development. Coached, mentored, trained, and engaged team members on implementing best practices, process optimization, and documentation, resulting in exceeding revenue targets.

• Financial and Business Acumen. Experience in managing Profit and Loss (P&L) and interpreting financial reports to drive profitability, strong knowledge in credit analysis, budgeting, and personal financial planning.

• Systems and Process Management. Experience with identifying appropriate businesses processes and system(s), related frameworks, and controls to assist in the designing and use of systems for efficient and effective operations.

Technical Skills

Documentation and reporting, International sales support, Complaint resolution, Sales aspect expect, Credit card processing, New product information, Shipping procedures understanding, retail materials management, Retail store support, CRM, Stock management, Key holder experience, Administrative support Gentlemens Religion, FL 06/2020 – Present

Internet Sales Associate

• Managed all sales activities generated from the internet including sales leads to closing of business

• Responded to all customer queries immediately and handles all internet inquiries in a professional manner by communicating with all internet customers

• Performed all online sales activities and consistently exceeded sales objectives to achieve company sales objectives.

• Identify and contact potential customers for business opportunities.

• Scheduled daily customer appointments and make product presentations.

• Updated customer database with contact details and interest information from prospective customers.

• Developed sales strategies and determined all sales forecasts and projections

• Perform daily tasks including data entries

• Maintain profitable and productive relationships with customers City Luxury Realty Group, FL 05/2017 – 06/2020

Customer Relations

• Generated monthly vulnerability reports and distributed them to respective parties.

• Coordinated timely response to online customer communication and researched complex issues.

• Diffuse customer concerns with exceptional conflict and problem-solving skills.

• Updated customer account and system database with latest details to support accuracy and efficiency in future interactions.

• Maintained accuracy and current customer account data with manuals forms processing, and digital information updates.

• Responded to customer needs through competent customer, service and prompt problem solving.

• Address customer complaints and mitigated dissatisfaction by employing timely, and effective solutions. EDUCATION

Bachelor of Science, Business Administration and Management Cape Coast University Ghana

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