Customer Service High School

Janavia Simon

Licensed Bartender

Staten Island, New York

646-***-****

***********@******.***

SKILLS

Customer Service

Communication

Time management

Multitasking

Positivity

Self-motivation

Work ethic

Adaptability

Health & Safety Management

Process improvements

Client relationship building

EXPERIENCE

Private Venue, 2032 Richmond Terrace - bartender

Family events 2022

● Served bar food and alcoholic beverages including wine, craft beer, and custom cocktails to 100-200+ patrons/night

● Studied and memorized over 75 popular and obscure cocktail recipes, dozens of local beers and wines in order to give quality recommendations to guests

● Maintained a clean and organized bar area by constantly wiping down surfaces, loading and unloading dishes and replenishing fresh ingredients

● Warmly welcomed guests with a smile ensuring they were promptly served

● Coordinated with team to maintain a safe environment by regulating alcohol consumption and de escalating conflict

Shake Shack, 35 Richmond Terrace- Cross Trainer

April 2022 - August 2022

● Mastered POS systems to handle payments ranging from $3,000 -

$5,000 per shift

● Prepared raw food materials to cook over 30 menu items to feed 1000-3000 customers/day

● Provided exceptional customer service that resulted in being awarded employee of the month 3 times

● Upheld all local COVID-19 safety protocols including increased sanitization, enforcing mask policies, and ensuring a limited capacity

● Maintained a clean and organized area by constantly wiping down surfaces

● Served food and alcoholic beverages including wine and craft beer EDUCATION

Curtis High School, 105 Hamilton Ave - Graduate

September 2018 - June 2022

● Computer Science

● Orchestra

● 2.3 GPA

AWARDS

Perfect attendance award

Teamwork

Volleyball

Orchestra

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