Project Management Customer Service

Roland E. Georgi

Medina, Ohio ***** 216-***-**** ************@*****.***

https://www.linkedin.com/in/roland-e-georgi-72b27730/ Director of Operations and Asset Development

Highly skilled professional with extensive background in handling comprehensive business operations across multiple locations, as well as lease agreements and client relationship management. Expertise in handling contract negotiations while liaising with clients to foster strong relationships, cultivate networks, and generate new revenue streams. Possesses expertise in designing and implementing highly effective marketing campaigns that promote properties in competitive areas. Diverse operations management talents applied when creating and launching strategic business plans to surpass financial objectives.

Core Competencies

Residential Management Expert

High-Level Sales Strategy and Proficiency

Strategic Business Planning and Analysis

Budget and Financial Management

Managing Complex Operational Concerns

Staff Development / Leadership

Profit and Revenue Optimization

Building and Maintenance Operations

Notable Career Highlights

Identifying market shift and utilizing property capitalization for new acquisition profits through development

Asset location, research for profitability, manage acquisition, and implementation into portfolio.

Developed and launched a flagship property upgrade program that consisted of completing major capital improvement projects under strict timelines. Rolled out company-wide based on the success of the program.

Successfully upgraded properties amenities with a two-week turn time involving complete remodel specifications that resulted in increasing property revenues by 40%.

Decreased operating expenses by 20% YoY by analyzing and evaluating administrative expenses, while renegotiating contracts and increasing lease income. Career Experience

ORG Holdings Limited, Beachwood, Ohio

Director of Operations, Acquisitions & Construction Multi-Family 2020-Present Proven, hands on leader in real estate property management, development, property acquisition and disposition, marketing, and firm’s day-to-day portfolio operations in all multifamily asset classes. Strong operator who brings market business intelligence, along with a proven track record of implementing effective multifamily strategies for all property types. Expertise in developing strategies to exceed income and occupancy goals, implementing expense-reduction and revenue-generation measures while building high performance teams through training, coaching, and mentoring. Worked with HUD financed properties and Low-Income Housing Tax Credits (LIHTC). Including Work Force Housing and Luxury Market Rate apartments.

Roland E. Georgi

Key Contributions:

Recruited, trained, and managed staff operations, including experience with lease-ups, maintenance plans, regulatory requirements, and budgets with oversight 1500 units. Developed succession plans and promotion paths for all staff.

Worked on development projects exceeding $100 Million Dollars in both LIHTC and Market Value units.

15 years of financial experience developing managing and implementing budgets and financial strategies.

Implemented and managed upgrade programs that returned a 40% profit increase, with a five-year ROI.

Extensive management of Class A and B properties.

Improved moral and management communication by implementing effective quality assurance practices.

Oversaw Financial management activities, including budget management, payroll, and accounting.

Implemented accounting procedures to streamline the processing of over 3500 invoices monthly. Integrity Realty Group, Beachwood, Ohio

Regional Director of Operations and Construction – Multi-Family 2019-2020 Managing partner in 4200-unit portfolio of residential homes. Oversaw the daily operational management for multi-family housing. Leading a team of exceptional Property Managers, Maintenance Directors and support staff. I provide leadership and direction to an extensive and growing staff. I successfully implemented new policy and procedures while working directly with the COO and Ownership Partners. Key Contributions:

Developed and integrated strategic initiatives pertaining to improvements related to general appearance, community upgrades, suite transformation and amenities at each location, as well as general mechanical and system maintenance.

Serve as a liaison and mentor property managers across the portfolio and provide sound financial and project guidance based on years of industry experience and knowledge.

Continued champion of Residential Engagement programs including rewards and incentives.

Core competencies include Leadership & Organization Skills, Team Management and Development, Budgeting, Customer Service, Landlord/Tenant Law, Vendor Management & Contract Negotiations and Upgrade Program Management

Zaremba Management Company, Cleveland, Ohio 2004 -- 2019 Regional Property Director, 2007 – 2019

Oversee the daily responsibilities of all property management, budgeting, marketing, and financial planning six apartment building locations across Northeast Ohio that contribute to over $10M in monthly revenues. Provide leadership and direction to a team of 14 staff members consisting of property managers, leasing agents, supervisors, and maintenance professionals. Inspect each location prior to renting, as well as create extensive marketing and email campaigns and open houses to generate interest and fill the vacancies. Collect and reconcile rent payments and deposits monthly. Implement best practices and policies related to staff training and customer interactions. Background in working with fair housing guidelines, labor laws, and diversity policies. Key Contributions:

Developed and integrated strategic initiatives pertaining to improvements related to general appearance and amenities at each location, as well as general mechanical and system maintenance. Roland E. Georgi

Serve as a liaison and mentor to property managers across 2200 locations across a six-state region providing sound financial and project advice based on years of industry experience and knowledge.

Recipient of numerous awards and recognition including the Key Apartments Award (2009 – 2020) and the Property of the Year Award (2012) out of 240 properties. Additional positions with the company include Property Manager (2004 – 2007). Education and Credentials

Associate of Applied Science, Criminology Cuyahoga Community College – Cuyahoga, Ohio Professional Training

Apartment Industry Training – Grace Hill Vision

Capital Project Management

LIHTC Certified Housing Programs

Profit and Revenue Optimization

Certified Property Manager

Diversity and Inclusion Supervisor Certification

FCRA Compliance

Skills:

Asset Research, Development and Acquisition

Project Management from locate, construction and

launch

Recruiting

Marketing Operations

Operations Management

People Management

Human Resources (HR)

Conflict Management

Project Management

Marketing Automation

Design Strategy

Brand Development

Digital Strategy

Brand Management

Search Engine Optimization (SEO)

User Experience (UX)

Data Visualization

Time Management

Communication

Team Building, Management, Leadership,

Accountability

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