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Operations Manager Customer Service

Location:
Indianapolis, IN
Salary:
$80,000
Posted:
July 26, 2023

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Resume:

TERRY ALESHIRE

**** *. ******* ***** *********, Indiana 46040

Telephone: 812-***-**** Email: adyi85@r.postjobfree.com Professional Summary

Service-oriented Military Professional with 28-year background in Logistics both in profession and military. Core Competencies include Personnel Management, Budget, Lean, and Critical Thinking, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Skills

Law and Government Critical Thinking Executive Team Leadership Active Listening Time Management Strong Communication Management of Personnel Complex Problem-Solving Professional Development Judgement and Decision-Making Budget/Finance Safety Organized / Detail Oriented Logistics Professional Self Motivated Experience

North East Trailer Services (NETS), Indianapolis, IN April 2021- Present Operations Manager-

· Oversee accountability, Maintenance and Safety of over 200, 53 ft Semi-Trailers

· Responsible for Facility, Outbound, and Inbound Operations.

· Communicate with internal and external customers and vendors to ensure equipment meets Federal DOT standards.

· Manage revenue/ expenses for Branch and invoices to ensure proper and timely processing of payments to vendors.

· Knowledge of DOT/OSHA/Safety standards to ensure equipment and warehouse operate safely.

. Responds to emergencies of customers to oversee operation in most cost effective manner United States Army

Command Sergeant Major- U.S. Army, St. Louis, Missouri Jan 2015 – Present

Manage an executive staff of 55 plus management & directly supervised over 2000 administrative/logistics civilian and military personnel in over 18 external locations.

Provided accountability and maintenance of budget of $8 million.

Drafted policies & operating procedures to ensure compliance with governmental protocol and standards, regulatory agencies, security & safety directives.

Exceptional investigative and Critical Think skills, combined with outstanding professional integrity, and prioritizing expertise.

Developed Senior-level program recommendations; provide technical guidance in development of standardized training policies & procedures regarding deployment and force integration.

Established healthy working rapport with partnering units, building trust, respect, mentorship prior to evaluations creating high functioning thoroughly proficient work environment.

Performed long & short-range planning while determining, justifying, and allocating resources, both financial & personnel management.

Maintained accountability of over 3,000 tactical vehicle and Communication systems in excess of 450M resulting in 100% mission readiness and comprehensive knowledge of unit assets & capabilities. ProTrans, Indianapolis, IN Jul. 2017 – Jan 2018

Operations Manager

Directed and oversaw operations in a 3PL environment, responsible for on-time delivery to all domestic and international customers.

Oversaw outbound operations in areas of tracking, shipping, and inspected orders with an emphasis on quality, quantities, special labeling, and cost.

Collaborated with internal and external customers to assist with account management ensure efficient implementation of shipping control measures and advising on all operational needs.

Reviewed daily, weekly and monthly shipping reports to ensure adequate transportation methods staffing needs for excellent customer service; Manage revenue and expenses to budget constraints.

Constant communication and leadership in a demanding logistics environment CEVA Logistics, Indianapolis, IN Feb. 2011 – May 2017 Operations Manager

Directed and oversaw five operations in a 3PL environment, responsible for receiving/shipping approximately $50 million in inventory annually, managed a total staff of 300 associates and five supervisors in a 24/7 operations facility: additionally reviewing, maintaining, and implementing current training requirements for all associates on OSHA and HAZMAT requirements and standards.

Oversaw outbound operations in areas of picking, packing, shipping, and inspected orders with an emphasis on quality, quantities, special labeling, and packaging.

Collaborated with internal and external customer/warehouse staff to deliver high quality service and customer satisfaction, achieves a profitable cost-effective operation in compliance with policies, procedures, ISO standards, Sarbanes Oxley requirements and other regulatory guidelines. assist with account management ensure efficient implementation of inventory control measures and advising on all operational needs.

Plan and monitor daily staff schedules and adjust accordingly to ensure staffing levels support operation demands and business objectives.

Oversee multiple LEAN/Six Sigma projects that increased efficiency by 15% in Picking and Packing.

Ensure safety methods, practices, & programs are implemented and maintained. Ensure freight moved safely & in a timely manner. Maintain clean, professional & safe workplace environment. Ensure by scheduling and inspection that all warehouse & office equipment is accounted for and working safely.

Personally coach, train, mentor direct reports & provide career development opportunities through training and quality management activities.

Manage periodic process reviews for each customer, maintain performance statistics and ensure accurate record keeping of all operational accounts. Manage & oversee administrative functions to ensure all paperwork is processed efficiently in a timely manner.

United States Army

First Sergeant- Medical Detachment Camp Atterbury, IN Oct 2010 – Dec 2014

Direct responsibility for the personnel functions, training, safety, development and welfare of 150 Soldiers and briefing above echelons on status and issues.

Senior Enlisted advisor to Commander on all personnel issues pertaining to Soldiers medical readiness, awards, evaluations, promotions, interpretation of military regulations, directives and reports, training etc, while directing leadership to ensure a timely completion.

Employed a 7-step Military Decision-Making Process (MDMP) to validate operational necessity.

Enforced compliance with military regulations and directives; advise Commander on appropriate recommendations for disciplinary measures.

Oversee military personnel functions and provide guidance on preparing and maintaining records.

Oversee all operations in a demanding environment, ability to make quick decision to ensure mission effectiveness.

Personally coach, train, mentor direct reports in performance of duties, provide feedback, provider career development opportunities through quality management. Battalion Operations NCOIC- 2nd 338th TSBN Camp Atterbury Sept. 2005 – Oct. 2010

Direct responsibility for all Battalion operations including the training, safety, and assessment evaluation of personal and equipment and the logistics support, movement, and security of the Tactical Operations Center; managed six teams made up of 200 subordinate officers.

Provided vision and strategic leadership for day-to-day operations; planned and coordinated resources for all Battalion training, encouraged the proper acquisition, appropriation, distribution, and conservation of goods, personnel and ensured safety/regulatory compliance.

Developed Standard Operating Procedures (SOP) and integrating updated procedures into training. Walmart Distribution Center Garrett, IN May 2001 – Sept. 2005 Shipping Manager

Directed a full-time staff of up to 45 employees; interviewed and selected applicants, developed, coordinated, and spearheaded training efforts, planned schedules to ensure adequate manpower coverage, and administered employee evaluations, assessed job performance, and addressed disciplinary problems.

Reviewed, maintained, and imposed current safety requirements derived from applicable federal, state, and local laws and regulations; enforced OSHA, Department of Transportation, Food Safety and Food Quality Plan, and company safety requirements and procedures.

Oversaw shipping and receiving operations in areas of picking, packing, and inspection of orders with an emphasis of part/lot numbers, quantities, dates, certifications, special labeling, and packaging; maintained man-hour budgets, analyzed workflow and initiated recommendations.

Monitored inventory to ensure adequate product supply levels, verified accurate quantities and documentation of orders, located reserves, and ensured compliance with quality/production standards; collaborated closely with management and warehouse staff to ensure efficient implementation of inventory control measures. EDUCATION

Masters of Arts in Management – American Military University; Attending Bachelor of Science in Health Administration – University of Phoenix; Graduated: December 2017 Associates of Science in Health Administration - University of Phoenix; Graduated: December 2008; United States Army Sergeants Major Academy, Senior Enlisted Joint Professional Military Course; Equal Opportunity Leader Course; Security managers Course; Hazmat Material Course; Professional Ethics Course; CERTIFICATIONS

Secret Security Clearance- Since 1989

Lean/Six Sigma Green Belt – Expected Graduation January 2021



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