JERI SUTTLE

** ******* ***, **** ***** Lucie, FL 772-***-****

adyi81@r.postjobfree.com

I am Jeri Suttle, professional management and administration professional been in the field for over 15 years. I am a strong analytical, organized and detail-oriented logistics, transportation and administration professional with hands-on experience in multiple domains such as customer services, road support, transportation management, supervision, and team-leading. I am a collaborative team player with an ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges, propel business growth.

I am in search of a next-level, working opportunity at a firm, where I can apply the extract of my 15 years of distinguished industry experience, learnings and skills. I want to apply my energies to the cause of the organization and become a valuable asset to the company. EXPERIENCE

SEPTEMBER 2021 – PRESENT

SERVICE MANAGER

LOVES TRAVEL STOP/SPEEDCO, FL

• Oversee a team of up to 17 employees at any given time

• Assisted shop GM in managing employees, customers & day to day operations

• First contact with customers (companies and drivers) Address their needs, provide accurate ETAs on how long to get customer is shop & complete work.

• create service tickets/work orders, Get proper approvals & methods of payments before work is started

• Process payments such as Purchase Orders/EFS/Com data/Cash/Credit Cards

• Inventory Management(Audits, Adjustments, invoice processing)

• Making sure service trucks & employees are within DOT compliance

• Manage & inforce safety in shop as well as before sending any employee on a road service call

• Manage & inforce shop cleanness & organization

• Communicate with vendors for supplies, equipment & facilities maintenance DECEMBER 2018 – MARCH 2020

CUSTOMER SERVICES REPRESENTATIVE

TELEPERFORMANCE, FL

• Assisted customer making Amtrak reservations

• Cancelled reservations

• Changing reservations to meet customer needs

• Credit card payments and reimbursement

AUGUST 2015 – AUGUST 2018

2

EMERGENCY ROAD SUPPORT MANAGER & COORDINATOR

SUPER SERVICE LLC, GA

• Supervise a team of 7

• Trained department in the use of TMT/Asa400

• Structure dept. policy & procedure

• Audit and approve/decline estimates

• Resolve customer questions, issues & complaints

• Interview and hire new ERS representatives

APRIL 2014 – AUGUST 2015

MAINTENANCE SHOP SUPERVISOR

US EXPRESS TRUCKING, GA

• Supervise a team of approx. 10 technicians

• Assigned work repairs to appropriate qualified tech

• Monitor workflow and safety procedures

• Quality control of preventive maintenance

• Service writer duties on a need basis

MARCH 2008 – FEBRUARY 2014

ROAD MAINTENANCE SUPERVISOR

CELADON TRUCKING, IN

• Oversaw day to day activities of 10-12 department employees

• Served as mentor to junior team members

• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

• Owned team productivity metrics

• Interviewed and hired new road maintenance representatives

• Routinely prepared and evaluated RMC reports to identify problems and areas for improvement

• Resolved customer questions, issues and complaints

• Developed rapport with the customer base by handling difficult issues with professionalism

• Owned sole responsibility of seeking and reviewing new vendors to accommodate OTR repairs per company needs

• Negotiate Labor rates and service pricing

• Review & approve repair invoices for warranty availability

• Review & negotiate repair estimates

• The sole responsibility of all major accidents including all collection files and pictures to determine the next steps in the repair process

• Scheduled company-owned wreckers for pickup of accident units, recovery and repossession of company lease units as well as outsourced lease units

• Owned responsibility for preventative maintenance, repairs and drivers needs on all off- site yard trucks

• Review all incidences/accidents that involved driver negligence and or abuse, interview driver and determined the course of action if any to be taken 3

APRIL 2005 – MARCH 2008

COORDINATOR

• Coordinated over the road maintenance repairs for a fleet of approximately 4,000 trucks and 10,000 trailers in various breakdown situations

• Generate maintenance records in trucking software JUNE 2004 – JUNE 2005

PROFESSIONAL DRIVER

• Conducted daily DOT pre-trip inspections according to a set checklist

• Retained valid proof of insurance and registration in the vehicle at all times

• Maintained records required for compliance with state and federal regulations

• Hooked and unhooked trailers from the tractor

• Interacted with customers and vendors in a friendly and timely manner

• Transported freight from origin to destination in a safe and timely manner 4

EDUCATION

CRIMINAL JUSTICE ASSOCIATE, WEATHERFORD COMMUNITY, TEXAS CERTIFICATIONS

NAVISTAR

• Q Series & Q Plus Component Identification

• Foundation Brake - Cam Brake Diagnostics

• Foundation Brake - System Operation

• Foundation Brake - Preventative Maintenance

• Q Plus LX500 and MX500 Cam Brakes

• Automatic Slack Adjuster - System Operation

• Automatic Slack Adjuster - Preventative Maintenance

• Automatic Slack Adjuster – Diagnostics

• Automatic Slack Adjuster - Component Identification FREIGHTLINER

• EPA07 Vehicle Changes

• EPA07 Vehicle Changes II

• Introduction to Davco Fuel Filtration Systems

• Coolant Maintenance

• Issues Affecting Wheel Alignment

• Wheel Bearing Adjustment

• AAC Axle Introduction

• Vehicle Identification Numbers

• Basic Troubleshooting Process

• Intelli-Check Alternator Testing

• Battery Testing

SKILLS

• Staff development

• Policy/program development

• Supervision and training

• Conflict resolution proficiency

• Negotiation competency

• Expense control

• Results-driven

• Scheduling

• Over-the-road transportation

• DOT and FMCSA knowledge

• Basic knowledge of Diesel Mechanics

• Risk analysis and management

• Sound judgment

• Computer-savvy

• Calm under pressure

• Complex problem solving

• Customer service-oriented

• Superior negotiation skills

• Current CDL license

• Map reading and navigation skills

• Heavy hauling

• AS400 Lotus Microsoft

• Excellent communication

• Stress management

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