Customer Service Sales Associate
Resume:
Steven Pace
Bronx, NY
adyi7k@r.postjobfree.com
Work Experience
Amazon Lead Associate
JusJorXpress - Bronx, NY
October 2021 to Present
• Successfully led a team of 10 delivery associates by creating and optimizing delivery routes, resulting in timely completion of deliveries and high customer satisfaction ratings.l
• Trained and onboarded new team members on proper delivery procedures, device usage, effective communication with customers, and adherence to company standards.
• Collaborated with other lead associates and supervisors to develop and implement a team-based system for sorting delivery routes, resulting in improved efficiency and productivity.
• Adapted to weekly changes from management by adding or adjusting routes, keeping the team up to date and prepared.
Retail Sales Associate
Adidas Fifth Ave Global Flagship - Manhattan, NY
February 2018 to March 2020
• Provided exceptional customer service to a diverse clientele at the largest Adidas store in the world, located in the heart of New York City.
• Achieved a top-five ranking in Sales per Hour (SPH) among all sales associates, contributing to a total sales figure of $734,546 in 2019 across a range of product categories, including sportswear, casual wear, and event-day sales.
• Mentored and trained new team members on product knowledge and effective selling techniques, resulting in improved customer satisfaction ratings and increased sales revenue..
• Demonstrated exceptional multitasking skills by seamlessly navigating between different floors and providing personalized assistance to customers, resulting in numerous positive customer reviews and increased brand loyalty
Seasonal Athlete(Running shoe salesmen)
Nike Upper East Side - Manhattan, NY
August 2018 to January 2019
• Consistently upheld Nike's standards and ethics as a sales associate at the prestigious Nike Upper East Side store, delivering exceptional customer service to a diverse clientele.
• Demonstrated expertise in Nike's innovative training technologies, including the Nike Run Club (NRC) and Nike Training Club (NTC), and provided personalized advice to customers to help them maximize their training efforts.
• .Proactively sought out opportunities to enhance product knowledge by working in each section of the store, allowing for a more comprehensive understanding of Nike's products and enabling you to provide excellent service to customers.
• Successfully promoted Nike Plus to customers, highlighting the various perks and benefits of the service to increase customer engagement and brand loyalty. Sales Associate
Housing Works - Manhattan, NY
June 2017 to April 2018
• Demonstrated exceptional organizational skills and attention to detail by setting up auctions for rare items and managing donations through Excel, meticulously charting each individual order and auction for optimal tracking and transparency.
• Played a pivotal role in preparing stores for large events by assisting with decorating, painting, and retrieving new products, ensuring a visually stunning and engaging shopping experience for customers.
• Showcased strong leadership skills by supervising and mentoring younger interns, providing guidance on the store's rules and core values, as well as the importance of delivering exceptional customer service and greeting customers with a positive attitude.
Seasonal Part Time Recovery
Macy's - Manhattan, NY
September 2017 to January 2018
Worked as part of Macy's recovery team responding to request on my work radio filling shelves and clothing racks on any floor that needed it.
• .Provided exceptional customer service by efficiently retrieving online orders for in-store pickup, ensuring a seamless shopping experience for customers.
• Supported the team by assisting with various tasks, including register operations, stocking inventory, and performing backroom work to help maintain a clean and organized store.
• Demonstrated a strong work ethic and dedication to the job by starting shifts as early as 4am to help prepare the store for the day ahead, working collaboratively with coworkers to ensure smooth operations. Education
Associate in Arts (AA) in Information Technology
CUNY Hostos Community College - Bronx, NY
August 2017 to August 2019
Skills
• Team management
• Adaptability
• Customer service
• Problem solving
• Logistics
Assessments
Retail customer service — Highly Proficient
November 2020
Comprehending and responding to retail customer needs Full results: Highly Proficient
Customer focus & orientation — Proficient
November 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate