Director of Operations
Resume:
Lori S. Thompson
Environmental Services
Manchester, Mo 63021
314-***-**** ****.********@********.***
Summary
Environmental Services Professional with over 5 years of experience in the medical field and more than 5 years in hotel Housekeeping with more than 30 years of customer service
Record of success through planning, organizing and directing activities; leadership development of management staff and team members
Detail-oriented with interpersonal skills with the ability to form lasting relationships with peers, clients and stakeholders at all levels
Focused on goals, both personal and professional, with an emphasis on continuous improvement, quality service, customer satisfaction (both patient and client), budget control, productivity and safety in hopes of creating a happy and healthy environment for everyone
Experience
Crothall Healthcare (St Louis and Illinois)
Cardinal Ritter
Director of Environmental Services Nov. 2022-Present
Responsible for all aspects of EVS (housekeeping, floor care) as well as Infection Prevention protocols
Responsible for the scheduling of work for the supervisory staff
Assured that all staff were trained in accordance with Joint Commission guidelines as well as the guidelines put in place by Crothall
Responsible for all aspects of scheduling and payroll while staying within budget and business needs
In the absence of the Director acted as the department liaison for the property which includes Nursing and Human Resources
HSHS Ministry
Director of Environmental Service March 2020-Nov 2022
Oversee Environmental Service for three ministries in Illinois (Breese, Highland and Greenville).
Responsible for all aspects of EVS (housekeeping, floor care) as well as Infection Prevention protocols
Responsible for the scheduling of work for the supervisory staff
Assured that all staff were trained in accordance with Joint Commission guidelines as well as the guidelines put in place by Crothall
Responsible for all aspects of scheduling and payroll while staying within budget and business needs
In the absence of the Director acted as the department liaison for the property which includes Nursing and Human Resources
St Louis Children’s Hospital, St Louis, MO
Assistant Director of Environmental Services June 2019 to March 2020
Managed a team of 2 Leads and 60+ associates in one of the premier children’s hospitals in the United States (402 licensed beds, which includes 56 pediatric intensive care beds, a 122-bed newborn intensive care unit, and a 16-bed pediatric bone marrow transplant unit).
Responsible for all aspects of EVS (housekeeping, floor care) as well as Infection Prevention protocols
Responsible for the scheduling of work for the supervisory staff
Assured that all staff were trained in accordance with Joint Commission guidelines as well as the guidelines put in place by Crothall
Responsible for all aspects of scheduling and payroll while staying within budget and business needs
In the absence of the Director acted as the department liaison for the property which includes Nursing and Human Resources
BJC Christian Hospital (Christian Hospital, Northwest HealthCare, Doctor’s Offices at Graham) Florissant, MO
Assistant Director of Environmental Services August 2017 to June 2019
Managed 3 direct reports and oversaw the work of 125 employees at 3 facilities located in North County which include the main campus, an acute-care community hospital (220 beds), Northwest HealthCare an Urgent care type facility and an office building for doctor’s offices including physical therapy and behavioral health
Responsible for the tasks of the supervisory team with a focus of improving quality and safety
Assisted the Director in maintaining and balancing the department budget
Reviewed and trained the staff in Joint Commission guidelines
Responsible for all aspects of EVS (housekeeping, floor care) as well as Infection Prevention protocols
Responsible for all aspects of scheduling and payroll while staying within budget and business needs
In the absence of the Director acted as the department liaison for the property which includes Nursing and Human Resources
Sodexo (St Louis)
Cardinal Glennon Children’s Hospital, St Louis, MO
Operations Manager February 2017 to August 2017
Oversaw 4 leads and 75 team members at the leading academic medical center for children with a Level I Pediatric Trauma Center and a Level IV NICU (195 beds)
Responsible for the hiring, training and development of all team members in preparation for a career in the medical EVS profession
Reviewed and trained the staff in Joint Commission guidelines
Responsible for all aspects of EVS (housekeeping, floor care, laundry) as well as Infection Prevention protocols
Responsible for all aspects of scheduling and payroll while staying within budget and business needs
In the absence of the Director acted as the department liaison for the property which includes Nursing and Human Resources
SSM St Clare Hospital, Fenton, MO
Operations Manager November 2015 to February 2017
Managed a team of 4 Leads and 50 team members at a Level I Time Critical Diagnosis STEMI Center and a Level I Stroke Center with 154 all-private patient rooms, 30 emergency services exam rooms, 12 labor-delivery rooms and 10 OB/GYN patient rooms
Responsible for the hiring, training and development of all team members in preparation for a career in the medical EVS profession
Reviewed and trained the staff in Joint Commission guidelines
Responsible for all aspects of EVS (housekeeping, floor care, laundry) as well as Infection Prevention protocols
Responsible for all aspects of scheduling and payroll while staying within budget and business needs
In the absence of the Director acted as the department liaison for the property which includes Nursing and Human Resources
EDUCATION AND AWARDS
Sodexo Cornerstone of CARES Rising Star Winner January 2017
Bradley-Bourbonnais High School Diploma June 1976
Bradley, Ill.
Northwest Community College Business Management January 1995-2010
Senatobia, MS
Delta State University Business Management October 2006-2011
Cleveland, MS
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