Rivian Gail, MBA adyi5y@r.postjobfree.com

*** ***** ****** *****, ** 19904 302-***-****

SUMMARY OF QUALIFICATIONS

Highly experienced and dedicated Phlebotomist with 20+ years of experience in providing quality patient-focused care in diverse patient settings (hospital and outpatient). Known as a results-oriented project leader who is a Certified Phlebotomist Preceptor for Phlebotomy Technicians. Additionally, Professor in Phlebotomy with proven success in helping students in becoming Certified Phlebotomists. Proficient at dealing with patients of all ages while utilizing a systematic approach to problem-solving. Experience in managing tight deadlines in challenging roles and assignments while being competent in obtaining blood specimens and using standard techniques. Dedicated to building a highly motivated team with excellent knowledge of blood collection/labeling for error-free specimen collection. Superb multitasking skills to create a seamless flow of service and reduce patient wait times. Exceptional communicator and team player who is capable of working with fellow Phlebotomists and other medical professionals.

● Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence and maintaining long-term relationships while successfully interfacing with a wide range of patients from diverse backgrounds.

● Problem-Solving – Proven ability to troubleshoot and develop both creative and innovative solutions to healthcare challenges. Prepared to manage patient change and work with them on the next phase of their health care.

● Work Ethic and Professionalism – Solid standards with the ability to provide patients with compassionate care. Maintains focus on achieving bottom-line results while monitoring and managing patient care issues.

PROFESSIONAL EXPERIENCE

Delaware Technical Community College

Professor / Phlebotomy Instructor Wilmington, De

November 2019-Present

● As an Instructor to phlebotomy students, provided web learning as well as clinical instruction. Taught students how to professionally collect blood and non-blood specimens. Provided students with career guidance in regard to obtaining Medical Assistant Certification as well as securing State Licensing.

● Demonstrated ability to prepare goals and teach a diverse adult student body. Consistently ensured classroom and school atmosphere were conducive to the maximum learning and retention of students.

● Efficiently provided students with the appropriate hands-on laboratory and phlebotomy training. Quest Diagnostics New Castle, DE

Senior Phlebotomist August 2017 – February 2022

As a Senior Phlebotomist for outpatient lab, perform all the functions of a Phlebotomist, including the more difficult cases. Troubleshoot problems and follow up as appropriate. Provide site and team with organizational leadership in drawing blood samples as well as preparing patient specimens for testing. Handle proper disposal of specimens while working independently – directing the team of Phlebotomists. Assist supervisor and manager with duties such as scheduling, orientation, training, and competency assessment. Follow all department policies and procedures and act as a role model for other staff members. Assist supervisor with numerous administrative tasks as needed. Demonstrate professional customer service skills. Help with the identification and resolution of issues. Experience in effectively communicating with all team members, team leaders and supervisors, managers, and office administrators. Possess phlebotomy skills and fully understand the requirements of assignments. Label and track incoming specimens with initials and date – noting collection times and updating tallies of collections performed. Follow strict infection-control and safety procedures in carrying out daily phlebotomy functions. Accept and reject specimens based on a correct and complete chain of custody requirements being met. Professional Technicians Inc. Bensalem, PA

Mobile Phlebotomist (Road Warrior) December 2015 – December 2018

● Led in home health blood collections as a road warrior for collections. Collected specimens from patients in private residences – traveling to patients and transporting specimens to the laboratory for testing.

Advocate Healthcare Systems Libertyville, IL

Phlebotomist / Senior Laboratory Technician April 2013 – February 2015

● Performed aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis in order to obtain data, which was used in the timely diagnosis, monitoring, and treatment of disease.

● Completed a variety of secretarial, receptionist, and clerical duties to provide support for and assistance to laboratory personnel. Led in transferring blood products as well as sterilizing laboratory equipment. Thomas Jefferson Hospital Philadelphia, PA

Phlebotomist January 2011 – March 2013

● Performed blood collections during morning rounds and in outpatient settings as well. Provided care to patients whose ages ranged from infant to geriatric. Processed and received specimens with integrity by adhering to the laboratory's procedures for proper specimen collection, handling, and processing. Brookside Labs Brookhaven, PA

Phlebotomist (Road Warrior) January 2009 – January 2012

● Served as a Preceptor for new technicians. Performed phlebotomy at various nursing homes and medical facility. Completed aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis in order to obtain data, which may be used in diagnosis, monitoring and treatment of disease.

ADDITIONAL EXPERIENCE – REAL ESTATE

Independent Real Estate Agent Dover, DE

● As a Realtor, lead in managing clients, negotiating contracts, and working with local home contractors.

● Experience in negotiating contracts and all-around negotiations. Often closing house deals within days.

● Consider all information in pricing negotiations – completing negotiations in competitive bidding situations.

● Proven business ability in creating and implementing strategic plans, setting and advertising budgets, and developing strong and repeatable sales processes to consistently drive revenues and profits.

● Research market trends and develop effective ways to assist sellers and buyers in closing transactions.

● Generate lists of properties that are consistent with the needs of buyers as well as their financial resources.

● Help clients with pricing and marketing decisions with the sale and/or purchase of real estate property.

● Communicate with borrowers, other realtors, and builders on the current status and sales commitments.

● Offer fast, courteous, and high level of customer service by resolving buyer issues in a timely manner.

● Responsibilities include: demonstrating homes for sale, overcoming sales objections of buyers by always closing for the sale, documenting transactions, and tracking the progress of loans, options, and construction.

COMPUTER SKILLS

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), Windows Applications

(HMS and AS400), Cerner, Smart term, Sun Quest, and EHR Systems EDUCATION

InterContinental University Schaumburg, IL

MBA in Healthcare Administration and Management 2014

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