Professional Summary

Highly motivated and experienced server with a proven track record of delivering exceptional customer service. Skilled in addressing customer concerns efficiently, developing innovative solutions, and ensuring customer satisfaction. Possesses exceptional communication skills, a proactive approach to problem-solving, and a commitment to contributing to team success through hard work, attention to detail, and culinary expertise. Eager to learn, grow, and excel in the food service industry.

Summary of Qualifications

Fluent in English, Portuguese, and conversational Spanish.

Proficient in utilizing point-of-service (POS) computer systems for efficient order taking and delivering exceptional service.

Expertise in menu knowledge, recommendations based on customer preferences and dietary needs.

Proficient in multitasking and working in a fast-paced environment while maintaining attention to detail and accuracy.

Strong time-management skills and ability to prioritize tasks to ensure timely and efficient service.

Comprehensive knowledge of food safety and sanitation guidelines, ensuring compliance with health and safety regulations.

California Food Handler and Alcohol Server Certified

Education

Sushi Chef Institute Sushi Chef Certification Torrance, California

Experience

Bahama Breeze – Server Pembroke Pines-FL Jan-2017/Jun-2022

Developed exceptional interpersonal and team-building skills, building strong relationships with customers, colleagues, and management.

Demonstrated a proven ability to resolve issues efficiently and prevent escalation, resulting in increased customer satisfaction.

Ensured timely order preparation by collaborating with the kitchen team, minimizing customer service issues through careful verification of meals.

Maintained impeccable table settings and provided prompt, courteous service to ensure an outstanding dining experience for guests.

Displayed a strong work ethic and commitment to the service industry, with a passion for delivering excellent customer service.

Red Robin - Server Miami-FL Mar-2014/Nov-2016

Provided personalized recommendations that enhanced the dining experience for guests, demonstrating extensive knowledge of menu items and flavors.

Consistently delivered exceptional service, ensuring guests received accurate and timely orders.

Adhered to stringent quality standards and procedures, minimizing errors and maximizing customer satisfaction.

Displayed a positive attitude and a passion for providing outstanding service to guests.

Umami Japanese Restaurant – Server Miami-FL Feb-2010/Dec-2013

Provided a warm welcome to guests, creating a welcoming and hospitable atmosphere, leading to a 25% increase in returning customers.

Trained new servers on the menu and service standards, ensuring a smooth transition into the team and maintaining a high level of service quality.

Handled cash and credit card transactions accurately and efficiently while adhering to company policies and regulations.

Implemented a personalized approach to suggestive selling, resulting in a 20% increase in overall sales revenue.

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