Customer Service Representative
Resume:
VINAYA MATHEWS
Phone: 647-***-**** Email: adyi4q@r.postjobfree.com
SKILLS QUALIFICATIONS SUMMARY
• Dedicated sales (B2B/ B2C) and customer service representative with over 15 years of experience in high-pressure, fast-paced environments.
• Proven track record of effectively handling customer inquiries and complaints, while maintaining a positive and empathetic attitude.
• Skilled in problem-solving, conflict resolution, and effective communication.
• Committed to providing exceptional customer service and building long-term customer relationships.
• Results-oriented with a passion to cultivate strong partnerships that help grow businesses.
• Proficient in developing and applying advanced marketing and prospecting strategies to accomplish sales targets.
• A high-performing individual that has proved to be an asset on teams that need each player to operate with minimum supervision.
PROFESSIONAL EXPERIENCE
Customer Service Support, 2018- 2019
ELEMENTS FLEET MANAGEMENT, Mississauga, ON
• Supported and worked with FPS partners to complete customer requests and customer understanding.
• Operated within a queue to answer customer emails/questions/inquiries using Salesforce.com and other tools.
• Generated reports as requested by clients
• Acted as liaison with the internal department to ensure requirements are completed within the benchmark.
• Assisted the sales team with client reporting needs upon request
• Partnered cross-function with all departments to ensure customer satisfaction was a top priority.
• Other duties were performed as assigned by the Manager Sales Manager, 2007- 2015
ASIA ACCESS TELECOM PTE LTD, Singapore
• Prospected new business using databases and other strategies to generate sales.
• Conducted presentations to clients, articulating the products & services offered
• Monitored new account's sales growth
• Attended trade shows for in-person engagement and network building.
• Tracked monthly sales to generate reports for business development planning.
• Established new accounts and serviced existing accounts maintaining professional relationships
• Performed sales consultations and educated clients on products and services.
• Maintained a professional network of potential clients and business opportunities. Logistics Lead/ Marketing Support, 2004- 2007
NATIONAL KIDNEY FOUNDATION, Singapore
• Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing.
• Supervised activities of workers engaged in receiving, storing, and shipping products or materials.
• Implemented on-the-job training activities to cross-train employees on various tasks.
• Negotiated with carriers and warehouse operators for services and preferential rates.
• Consistently met company and department objectives within budget and time constraints.
• Supervised the medical stock levels by conducting audits on a regular basis at stores
• Generated and updated various prevention & health screening reports
• Assisted the Prevention department in collating marketing collaterals
• Coordinated with Account Manager for needs and actual turn out during the entire health screening process
• Offered training to team members and ensured that the team achieved its targets on-site in terms of donations and customer satisfaction
• Answered inquiries from customers in person and on the phone. Investigated and solved any customer concerns
• Achieved targets with respect to donations on a monthly basis Advertising Manager, 2002- 2004
MEDIASCOPE INTEGRATED MARKETING (INDIA) PVT LTD, Mumbai, India
• Sold magazine space to a diverse group of clients
• Researched, monitored and suggested options to increase magazine's circulation
• Suggested content for “NAMASKAAR” – the in-flight magazine of Air India, India's flagship carrier
• Enhanced relationships with important community advertisers resulting in revenue growth
• Developed presentations and other materials to illustrate campaign performance for use in management meetings.
• Negotiated contracts and fees with media professionals to secure pricing. Senior Media Executive, 2001- 2002
EVEREST INTEGRATED COMMUNICATION PVT LTD, Mumbai, India
• Responsible for seeking potential business opportunities and staying up-to-date with industry/ competition information
• Researched contact, product, and general information on prospective advertisers
• Primary contact for clients for any requests and inquiries regarding advertisement planning, schedules, and releases
• Tracked campaign performance and presented detailed results to clients. EDUCATION AND TRAINING
Post Graduate Diploma in Advertising and Public Relations Advertising And Public Relations, Mumbai University, India March 2000 Diploma in E-Commerce
Informatics Computer Ltd, India June 1997
Bachelor’s Degree in Commerce
Commerce, Mumbai University, India June 1995
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