Intake, customer service, documentation, problem solving Resource
Resume:
Karen McArthur
Pittsford, NY **534
***********@*****.***
EXPERIENCE
Covid Tracer, Covid Investigator
New York State Department of Health
Maintained ongoing communication with individuals testing positive for COVID-19 and the contacts of those individuals to assess symptoms, ensure compliance with quarantine and determine social support needs while adhering to strict HIPAA guidelines and providing detailed documentation in case files in accordance with multiple New York State and Monroe County requirements.
Program Director, Emerging Leaders
Leadership Rochester
2018-2019
Director of program for high school students modeled after the signature adult program of Leadership Rochester, including planning and implementation. Participants learned to identify ways they can positively engage as youth leaders in their communities. Monthly meetings focused on:
● Developing relationships among a diverse group of local youth
● Providing experiences and dialogue on timely issues affecting the Greater Rochester Area
● Equipping youth with leadership skills that can help empower them to positively affect change in their community
● Connecting students to opportunities to develop their leadership, career, and educational goals while building a civic engagement ethic. NYS Assembly District Office Manager
Office of NYS Assembly Majority Leader Joseph Morelle 2016-2017
Maintained coordinated scheduling, preparation of meeting materials, and correspondence for the Majority Leader of the New York State Assembly. Assisted constituents and coordinated assignments for legislative aides. Assisted in organizing community events. Acting Director of Recreation & Youth Bureau
Town of Henrietta
2011-2014
Managed all administrative aspects of the Town of Henrietta’s Recreation Department & Youth Bureau, including:
● Supervision of five full-time and 250+ part-time employees
● Prepare and administer $1.7M budget
● Oversee delivery of services and facilities for one of the largest recreation departments in Monroe County
● Responsible for all regulatory requirements, including interaction with the Town Board. Recreation Commission, Youth Advisory Board and NYS Office of Children and Family Services
Assistant Director of Recreation and Youth Bureau
Town of Henrietta
2011-2016
Assisted in administrative duties of the Recreation Department, as above, and responsible for administrative matters of the Youth Bureau, while also designing and facilitating programs for at-risk youth, and counseling/referral services for families and youth, as below. Youth Referral Coordinator
Town of Henrietta
1996-2011
Maintained and provided year round services to youth and families, including intake, evaluation, counseling, and referral. Assisted clients in their interactions with the judicial system, schools, Monroe County Human Services and Monroe County Sheriff's Office. Established Asset Building Initiative in Rush-Henrietta Schools. Upstate New York Coordinator, World Learning, formally Au Pair Homestay Washington, DC
1982-1987
Upstate Coordinator for program matching Au Pairs from overseas with upstate New York families, including: evaluation and approval of families interested in hosting an Au Pair, providing ongoing training, support and crisis intervention to Au Pairs and host families
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