Crystal Black

Hardworking, Self Motivated, Tenacious, kind, and Educated

Woman.

Pace, FL 32571

adyi2g@r.postjobfree.com

850-***-****

Authorized to work in the US for any employer.

Work Experience

Case Manager

Opening Doors, inc. - Pensacola, FL

May 2020 to July 2020

Street Outreach Case Manager. Helping the homeless with food, water, basic necessities, and help find housing. Provide appropriate funding source opportunities. Provide Case Management for each client for at least one year. Use HMIS Service Point System. Trained in SOAR thru SSI. Let go due to becoming Ill with Covid-19, missing work within my 90 day probation period. Case Manager

Family Promise - Milton, FL

January 2020 to March 2020

Case Manager for the One Year One Family One Home Program (TBRA program) thru the Santa Rosa County School Board, under Dr. Karen Barber.

Met with families once a week. Established rapport. Set goals and objectives to move families from crisis to stability.

Laid off due to Social Distancing... Covid-19.

Substance Abuse Counselor

Correctional and Rehabilitation Facility - Milton, FL October 2018 to January 2019

Psycho- educational, individual and group counseling, peer awareness activities, therapeutic encounters, crisis intervention and recordkeeping.

* Life Skills classes, caseload groups and specialized groups focusing on the areas of Anger Management, Relapse Prevention, Job Readiness preparation and Parenting Skills.

*Maintains clinical charts (electronic and hard copy versions) for assigned inmate caseload and ensures

all documentation is completed in accordance with established deadlines and program policies.

*Conduct initial intake session with new inmates assigned to the program and orientate them about program requirements, reviews the inmate's criminal file and establishes a preliminary treatment plan.

Office Manager

Glenn's Advanced Home Theater Repair -

Pace, FL

2004 to 2012

Office Manager,

Customer Service,

kept business license, sun biz, insurance, etc accounts current and active, open and close office daily, bookkeeping, accounting, payroll, keep employees aware and up to date on all rules, laws, and codes of enforcement for county and state guidelines, efficient with various computer systems and programs, answer multi line phone system, billing, schedule service call appointments, check customers equipment into the computer, provide assistance to customers, staff, and general public, keep customers up to date and notified with any ongoing repairs, file warranty repairs. with all brand name electrics companies as well as extended warranty and insurance companies, in coming and out going mail procedures with USPS, UPS, Fed-Ex, etc, order office and shop supplies, order all replacement parts for repairs requested by technician, created and kept MSDS Current, customer satisfaction, clean office each night, handled all BBB and Chamber of Commerce memberships as well as in charge of yellow pages and online advertising across the major search engines and popular sites,

business cards, billboards, social networking, and all other forms of advertising for our company. Was a notary, but it has expired in the last year. Easily renewed.

Mental Health Counselor

Three Rivers - Columbia, SC

2002 to 2004

• Mental Health Counselor for a residential treatment facility for 14 adolescent girls with personality disorders, behavior problems, legal issues, domestic problems, etc.

• Complete psychosocial assessments, treatment plans, individual service plans, and diagnose according to the DSM-5.

• Acted as a role model, mentor, and advocate to the young girls facing a wide range of challenges, such as behavioral and legal issues, substance abuse and dysfunction in the home.

• Interact with the teens on a regular basis, and performed a variety of duties, from helping them stay on track and focused with schoolwork to speaking for them in the legal system, as well as activities of daily living.

• Teach them to be productive, honest, healthy models of society, getting them ready for the world they will be facing. Preparing them for life's challenges, and how to effectively and responsibly handle situations as they arise.

• Teach girls self disciple, self worth, and self respect. Psychiatric Technician

West Florida Community Care Center - Milton, FL

1997 to 2000

• Patient advocate and care giver, conflict resolution, crisis stabilization, charting.

• Worked with Adults and their families in an inpatient psychiatric setting.

• Documented detailed shift to shift reports - including patient's behavior, mood, feelings and overall presentation.

• Taught family member's behavioral techniques that lead to more successful discharge outcomes.

• Modeled communication skills of "I" statements and expression of feelings in dealing with anger management, substance abuse, and psychiatric disorder.

• Reinforced positive behaviors and choices while facilitating therapeutic social skills groups.

• Identified various triggers, which enabled a more proactive approach in assuring a safe and structured environment.

• Provided patient care and 1:1 support through developed therapeutic relationships

• Charted weights, vital signs, and observation and safety checks.

• Observed and reported patient affect and behavior to the treatment team

• Assisted patients in maintaining appropriate behaviors.

• Maintained patient participation in program.

Chiropractic Assistant/Office Manager

Brooks Chiropractic Clinic - Pace, FL

1996 to 1999

• Certified, Registered Chiropractic Assistant.

• On Job Trained and Certified in Massage Therapy, Myofascial Release, and hands on physiotherapy techniques.

• patient care, customer service representative, answer phones for Chiropractic Office and Santa Rosa Ti Chi, schedule patient appointments, medical records, file clerk, billing, bookkeeping, file insurance claims, collections, assistant office management, open and close office, clean office, reorder supplies for doctor and office, keep inventory stocked with Vitamin Mineral Supplements from the company Daniel Chapter One as well as homeopathic supplements, assist with acupuncture, well rounded and knowledgeable in use of supplements for up most patient care.

Receptionist/File clerk

Pensacola Urology - Pensacola, FL

1993 to 1996

Customer service representative, file clerk, computer operation, medical records, accounting,

Education

Bachelor of Arts Degree in Psychology / Mental Health and Substabce Abuse Counseling.

University of West Florida - Pensacola, FL

August 1996 to December 2000

Diploma in general studies

Pace High School - Pace, FL

1992 to 1996

Skills

• Customer service

• Receptionist

• Bookkeeping and accounting

• Outpatient Counseling and Referal Services

• Mental Health Services

• Inpatient Residentual Counseling Services

• Documentation

• Management

• Microsoft Office

• problem solving

• Case Management

• Experience with Children

• Experience Working With Students

• Experience with geriatric patients

• Inventory Control

• Customer Relationship Management

• Interviewing

• Behavior Management

• Behavioral Therapy

• Website Design

• Website Development

• Website Management

• Website Maintenance

• Individual / Group Counseling

• Crisis Intervention

• Addiction Counseling

• Social Work

• Mental Health Counseling

• Special Education

• Healthcare Management

• Autism Experience

• Behavioral Health

• Group Therapy

• Administrative Experience

• Medical Records

• Conflict Management

• Cognitive Behavioral Therapy

• Multi-line Phone Systems

Assessments

Nursing assistant skills — Proficient

December 2019

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Proficient

Work style: Conscientiousness — Highly Proficient

July 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Highly Proficient

Work style: Reliability — Proficient

October 2019

Tendency to be dependable and come to work

Full results: Proficient

Electronic health records:

Best practices — Proficient August 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Veterinary receptionist skills — Highly Proficient August 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Personal Skills and/or Experienced in...

• Case Management for children and their families in the TBRA program thru the Santa Rosa County Board.

• Take initiative as a Leader as well as a team player.

• Management, bookkeeping and accounting, Customer Service, Receptionist.

• Mental health and Substance Abuse counseling, Complete Psychosocial Assessment and develop Individual Service Plans. Successful implementing Cognative Behavior Therapy Techniques as well as elderly/geriatric protocols. Teach educational and cognitive behavioral classes/groups.

• Success in establishing and maintaining rapport with all ages, juvenille thru geriatic, both residential inpatient and outpatient settings.

REFRENCES

Karen Barber 850-***-****

Carol Taub 850-***-****

Nicole Madison 850-***-****

Contact this candidate