Bhagya Puttheti

Phone: 571-***-****

Email: adyhzj@r.postjobfree.com

OBJECTIVE

To seek Quality Assurance (QA) position and work as a part of successful team which utilizes my skills in innovating and implementing new ideas.

Summary

I have three and half years of experience as a Software Tester, analyzing the requirements, develop test plans and Software testing

I have two years of experience as a Healthcare Customer Support Specialist

Worked with Deer creek public schools as a substitute teacher.

Experience in Health Care Insurance and understand client needs and deliver effective solutions to the problems.

Knowledge in Microsoft SQL Server 2008 R2.

Strong Analytical, Problem-Solving skills with understanding of system development techniques and tools.

Efficient and skillful in professional documentation.

Highly motivated and quick learner and eager to learn new things.

Always willing for innovation to the new things which can improve the existing technology.

Good Knowledge in Software development lifecycle (SDLC)

Excellent team player, positive thinker, deadline aware flexible personality. Strong communication skills and work ethics.

TECHNICAL SKILLS

Testing Tool : ALM Bug Tracking System

Testing : Software Testing Life Cycle

Operating Systems : WINDOWS 10/7/2003/2000/XP/NT

Scripting Languages : SQL

Database : Oracle 19C, SQL Server 2008 R2

Reporting Tool : Splash BI (Business Intelligence)

Microsoft Office Tools : Microsoft Word, Excel, Power point, Visio

Ticket Tools : Remedy, ServiceNow

Professional Experience:

SAIC / Federal Aviation Administration (FAA) January 2020 – Present

Software Tester

Working on Delphi Web Application which Maintain Financial Services provides cost-effective ways to integrate and manage accounting needs, from transaction processing to financial statements, to reporting and analysis. Financial Services helps with regulatory compliance, achieving clean audits and keeping projects on-time with set of Books (40 agency)

The Delphi eInvoicing System is the U.S. Department of Transportation’s (DOT) electronic invoicing system that is integrated with DOT’s core accounting system (Delphi). It is a Web-based portal for vendors and grant recipients to electronically request payment and monitor payment status. Delphi eInvoicing System is a real-time invoicing tool that improves efficiency and data transparency by reducing the time between invoice submission and payment and by providing grant recipients with accurate invoice status reporting capabilities.

Performing testing all vendors and grant recipients are required to migrate to the Delphi eInvoicing application.

Delphi elnvocing system – I supplier, perform the testing on different types of invoices like standard invoice, credit invoice, prepayment invoice

Participated in all software development phases analyzing the requirements, developing the test cases and testing the software and to support the software implementation.

Provide help desk support for ESC Delphi system issues.

Participated in release testing within the organization. Worked on validation, running test planning document and document the bugs for further evaluation.

Collaborate with the developer to improve a client’s business process of data integration and process improvement by leveraging the product’s standard software configuration and developing custom enhancements when needed.

Creating System Change Request based on help desk tickets and working on functional analysis on that SCR’s and gathering the documents and testing in sand box.

Performing Month Ends and Year End Dry Run

Work closely with the client to provide guidance, functional experience and will incorporate knowledge of a DOT’s processes, to deliver scalable design specifications that will satisfy a DOT’s business requirement.

Develop the documented design and will test the solution to ensure software changes do not negatively impact the existing software environment.

Perform assignments of specific tasks for the work to be completed.

Meet objectives and schedules assigned and is reviewed by management for completion.

Perform troubleshooting and research in Delphi and Prism to resolve requests.

Utilize SOA design standards to perform testing in test instances and checking connection between Prism & Delphi.

Provide vendor management assistance to correct inaccurate vendor/supplier information.

Register Service Requests for Oracle e Business Suite core product technical assistance.

Perform testing for Service Change Requests for DEV, BUILD and SIT releases.

Research and analysis to resolve interface errors between Prism and Delphi.

Collaborate with ESC Prism/Delphi Operation to resolve reported issues.

Participate in ESC Delphi Unison Weekly Production and Combined Team Meetings.

Provide help desk support for system issues logged by Delphi users.

Analyze, test, log, research & resolve troubleshooting tickets logged by Delphi users.

Support Oracle Delphi accounting system for all accounting/finance divisions

Import & export Sub-Ledger Accounting to update/create new SLA rules.

Test, analyze & maintain set up to resolve Sub Ledger Accounting (SLA) Configuration.

Participate in Migration User Acceptance Testing support.

Responsible for set up of all Service Change Requests (SCR) in the migration release.

Run processes for Recurring Projects, Recurring Tasks, and reports after program migration.

Development & implementation of operating procedures of Delphi Accounting Systems.

Set up IBY payment as needed for business requirement and the Treasury Mandate.

Resolve Unprocessed Payments prior to Treasury Confirmation.

Perform research analysis to resolve errors in AP, Purchasing module.

Create Transfer Journal entries to GL, Import and Disbursements in Transit Voided Checks.

Ensure all year-end processes & financial reporting completed and accurate.

Assist with 1099 Project MISC and INT for 2014.

Resolve conflicts & coordinate work with others, interpret policy & established objective

NTT Data / Massachusetts Health Connector February 2019 – January 2020

Aerotek September 2017 – February 2019

Customer Support Specialist

Maintain Health Care Insurance.

Specialized in medical insurance plan sales, answered question, and conducted presentation for renewals as well as potential new business.

Processed new enrollee and group renewal application, handled cancellation forms.

Respond to questions and concerns about service and escalate calls appropriately.

Consult with clients to evaluate needs and determine best options.

Explain the features and service and also advantage for Health and Dental plans

Counsel customer on options for service and coverage.

Upgrade service and offer additional services.

Provides customers with details about health care plans.

Assist clients with the process of switching health care plans.

Consistently improve client’s satisfaction through expert resolution of conflicts, issues and concerns.

Resolved service issues and shared benefits of additional services.

Developed highly empathetic client relationship and earned reputation for delivering exceptional client service.

Set up online banking and explained bill paying services to member.

Deer Creek Schools Substitute Teacher February 2016 - September 2017

Worked in Deer Creek District School as a Substitute Teacher from Pre–k to 4th grade and teaching Math and Reading. Consistently dedicated and closely follow the lesson plans, best learning activities to kids and keep students focused on the school subjects. Established positive relationships with students and co-teachers, staff, actively served on variety of school committees and on curriculum development.

Education

Master’s in Computer Applications

Bachelor of Science in Computer Science

References

Available upon request.

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