Highly effective Human Resources professional with over 15 years experience in implementing best practices to achieve departmental and organizational goals. Experience in multi-site, union/non-union, profit/non-profit workforces of 50-10,000 in a variety of industries. Strong leader, strategic business partner and catalyst of change. Proven success in developing staff, re-structuring units and partnering with C-Suite to strategically problem solve, promote organizational effectiveness and operational improvement.

KNOWLEDGE AND EXPERTISE

• Talent Acquisition/Recruitment/Retention

• Succession Planning

• Labor & Employee Relations/Employment Law

• Process Improvement/Policy Development

Employee/Leadership Training & Development

• Compensation/Benefits

HR Metrics

Talent/Performance Management

Onboarding/New Employment Orientation

Organizational Development/Change Management

INDUSTRIES

Health Care

Education

Distribution & Logistics

Sales & Retail

Amazon - Sr. HRBP 07/2022-Present

World’s largest on-line marketplace and American multinational technology company. Focusing on e-commerce, cloud computing, online advertising, digital streaming, logistics and shipping/receiving.

Manages HR/People Experience Technology department for top preforming 24/7 fulfillment center with more than 5,000 employees. Resolves complex employee relations issues, manages and counsels in performance improvement, and partners with senior management to develop, implement and drive results increasing organizational effectiveness and efficiency.

Responsible for talent management and succession planning, supports day-to-day operations and on-going process improvement. Coaches’ management and provides strong project management to various HR initiatives and company-wide HR projects.

Manage and develop junior HR members and peers through coaching and mentoring. Manages DEI initiative, trainings and building wide engagements.

City Colleges of Chicago- Director, Human Resource/HRBP 04/2019-07/2022

(Kennedy-King, Dawson Technical, Washburne Culinary)

“7 Chicago community colleges and 6 satellite sites providing programs ranging from two-year associate degree programs to occupational certificates, GED and ESL courses. 80,000 students and more than 4,000 faculty and staff members.”

Managed day-to-day HR aspects for 3 of 7 community colleges representing 600+ faculty and staff. Responsible for all labor matters with strong union presence(7 unions and 9 collective bargaining agreements) yielding 90%+ favorable results.

Launched Remote onboarding and established remote check-in guidelines during recent pandemic. Developed New Employee Orientation, created staff engagement opportunities and implemented work/benefit perks. Piloted staff and employee performance program and introduced performance management tools to better assist leaders.

Partnered directly with the President, Vice-president and district leadership. Participates on several committees including the Presidents Cabinet, Emergency Response, Readiness Transition Taskforce, Leadership Council and Student Investigative Team.

Mercy Hospital & Medical Center- Area Human Resources Manager 03/2017-04/2019

“Chicago’s first hospital established in 1852. 1,700 employees, 292 beds and 7 ambulatory sites.”

Partnered with leadership and member of multiple committees across the hospital region to establish best practices related to Labor Resources, Physician Onboarding, Workforce Management Governance & Productivity, Accreditation & Safety and HR specific councils.

Managed and served as a Sr. Business Partner to 5 of 6 VP areas which includes 7 satellite offices and the main hospital/medical center, 30+ departments representing over 850 employees. Responsible for Talent Acquisition/Recruitment, Compensation, Employee/Labor Relations, Management Training/education, departmental development, Physician Onboarding and Employee Sponsorship administration.

Collaborated with C-Suite to identify organizational cost saving/advantages through focused labor reviews. Strategically eliminated agency usage across multiple VP managed area’s resulting in cost savings over $ 800k annually.

Assisted with successful rollout and training of “Workday” across 3 regional area sites. Participated and assisted in New Employee Orientation and various HR trainings.

Continental Anesthesia –Director of Human Resources 01/2015-03/2016

“Anesthesia & Pain Management provider with 15+ sites which include hospitals, medical centers and out-patient clinics throughout Chicago and surrounding suburbs. 125 employees representing 65,000 procedures annually.”

Oversaw all human resources functions for Physicians, Nurses, and other clinical and corporate staff members. Responsible for restructuring corporate office/divisions including HR, Credentialing, Pain Management and Billing built on best practices. Change agent leading organizational development and human resources initiatives.

Developed and implemented recruiting strategy to better the talent pipeline. Discontinued Locum and Temp agency usage saving the organization more than $1 million annually; assure best fit between candidates and jobs. Led and resolved all employee relations issues. Reduced internal employee complaints by 90%.

Functioned as a Business Partner, created communications channel for internal and external stakeholders. Advertising Campaign and marketed through several sites; introduced organization to social media sites including Facebook and LinkedIn; increased recognition and brand by 40%.

Refined salary systems for all levels of employees with compensation programs that include bonus and incentive plans. Developed new hire contracts for Physicians and CRNA’s offering salaries up to $400k. Manage 10 corporate office employees. Lead/implemented annual performance program, manage action plans for low performers and built succession plan.

Incorporated several benefits related programs including 401(k) with added self-directed funds, which increased participation by 25%. Restructuring health-benefit program without reducing benefits to employees; reduced cost while increasing options and participation. Introduced wellness programs. Successfully increased employee moral and communication.

University of Chicago Medicine-Talent Acquisition Specialist (Business Partner) 07/12- 01/15

“World class medical center with focus on research and education. 7,300 employees serving more than 75,000 emergency visits and 384,340 outpatient visit’s 24/7.”

Partnered with unit leaders to facilitate movement of business objectives in designated business units. Served as a Business Partner to VP’s, Directors and management on employee work performance, behavior, effectiveness and other HR related issues for 15+ departments. Proactively identified issues and develop integrated solutions.

Partnered with internal and external customers to deliver value added service to management and employees. Creates action plans, recruitment plans and metrics for VP, Directors and front line managers. Successfully investigated allegations of Harassment, Discrimination, Retaliation as well as Labor issues in a 10+ (Teamsters, NNU, IBEW…) Union Environment.

• Responsible for full cycle recruitment efforts for 30-58 various positions. Developed employee referral bonus program and strategic plans for various departments. Reduced Recruitment cycle by 15%. Hire and retain quality staff, which reflected in decreased turnover rate by more than 10%. Solely hired 300+ exempt/nonexempt employees between Fy’ 2012 and Fy’ 2013 which also included senior leadership roles. Re-structured and led job description, salary grade and equity review for various departments where 100+ employees received increases and stayed under Fy’ budget.

University of Chicago -Community Recruitment Coordinator/ Sr. Employment Specialist 10/07-06/11

“One of the top ranking private, ethnically diverse educational research universities. 9,000 employees and 5,000 students.”

• Managed new community initiative; Career Pathways and other community workforce development programs. Assisted 5,000+ program applicants with career advisement and planning. Counseled participants on University hiring procedures, policies and practices. Assisted more than 300 applicants secure entry and mid-level jobs within the University.

Cut cost in Employment Services (UHRM) department eliminating agency and recruitment cost hiring 14 Senior level Directors for various areas of the University including HR; total savings of $610,000.00. Successfully Co-developed and managed internal Temp pool minimizing HR cost and departmental cost campus wide. Assisted with employee relations on a case by case issue.

• Served as Business consultant to University departmental Managers and Directors on all Human Resources needs/issues. Interviewed, background checked and facilitated webinars and segments in new employee orientation. Attend job fairs, and worked with community and University committees to improve programs and overcome obstacles. Committee member for website overhaul/redesign. Co-created and led university wide Brown bag lunch seminars and book club.

Prologue Schools -Assistant Director of Human Resources 01/06-09/07

“Multi-site Community based programs for Adult Vocational Training, Adult Education, Health and Quality of Life programs.”

• Contributed dynamic leadership skills in directing human resources functions at five locations, with full accountability for directing HR business. Led restructure for HR, Accounting and IT departments with early completion of time line. Streamlined HR process, implemented Key Performance Indicators to optimize services.

• Successfully cut costs through benefit compensation package negotiations, employment retention and turnover. Attained 100% win rate in unemployment claims and reduced vacancy turnaround time from average of 60 days to 20. Increased employee satisfaction rate by 35%

• Introduced new employee orientation and individualized training, resulting in 95% satisfaction rate.

Developed and implemented an employee recognition committee that improved morale and increased participation in employee events by 80%. Facilitated annual training for 125+ teachers and staff.

• Developed all organizational programs and policies. Conducted performance reviews and made key personnel decisions such as promotions and terminations in accordance to the policy. Resolved all employee relations’ issues, counseled staff and management. Guided disciplinary actions, handled employee concerns, and investigated employee issues. Supervised reviews and assessments for 200+ employees.

• Managed multi-site budget and monitored ADP payroll. Audited departments and other program sites. Wrote and prepared proposals (RFP’s) to obtain funding. Directly supervised 25 administrative and clerical staff.

Davis News Service –Office/Operations Manager, Sr. H.R Generalist 07/00-01/06

“Distributer of Chicago Sun-Times, Defender and Daily south Town news papers. 30 Employees servicing 4,500 area customers 7 days a week.”

• Supervised independent distribution area office of 30+ non-exempt and 10 exempt employees. Managed all HR, payroll and A/R functions. Liaison to 6 central and downtown offices. Managed field managers routes and was responsible for all employee scheduling and payroll.

• Implemented new policies and procedures. Created job descriptions and updated employee handbook annually. Recruited, hired and handled new employee orientation. Administered employee benefits, assessments and reviews. Created employee incentive plan and boosted morale.

• Maintained and updated employee and customer records. Generated daily, weekly, monthly and annual reports. Strong employee and customer service involvement. Reduced customer complaint rate by 29%. Created strategic plans to minimize paper theft and increase customer satisfaction. Implemented marketing plans, customer surveys and early pay customer incentives.

• Master of Science-Indiana State University 05/2005

Human Resource Development

• Bachelor of Science-Chicago State University 06/2002

Business Management & Administration

CERTIFICATIONS

• Lean Certified Recruiter 10/2014

OTHER

Workday, ADP, Kronos, Taleo, People Soft

Windows, Mac, Microsoft Office

Salesforce HR applications

Member, LinkedIn-Online Professional Network

Member, Society for Human Resources Management (SHRM)

PROFILE

PROFESSIONAL EXPERIENCE

EDUCATION

PROFESSIONAL AFFILIATIONS AND MEMBERSHIPS

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