Alexandria Hernandez

786-***-****

Excellent Customer service representative, Data entire, Office secretary, Debt collector,

Patient transportation & Residential and Commercial Remodeling interior and exterior.

Move-in, move out as well as remodeling or construction cleaning.

Devoted to everything I do. I sustains a great level of customer service through efficient

customer account management, with a can-do attitude and willingness to help at all

times.

Work Experience –

Executive Assistant and Field Manager

A1A total services

Hallandale Beach, FL

June 2018 - December 2021

Followed up on the job leads.

Set up the time & date to meet with clients.

Set up time & date for the walk through of the job.

Send the client our quote for the scope of work. Walk through with clients and officials.

Assign the correct group of employees to get the job done.

Move out and move-in cleaning.

Construction or remodeling detailed cleaning.

Apply for all the permits that were required for the job.

Made sure everyone was doing their jobs and everything was running on schedule.

Collect payment from clients as per the contract that was signed.

Payroll, Logs, receivables and payout, material orders, appointments and meeting

scheduling.

Transportation Manager

MTM INC. - Miami, FL Patient

April 2016 - January 2018

Made sure all drivers -

Kept a log of time arrived at the patients home.

Login the time of the drop off time and location.

Made sure the patients signed the log sheet.

Also always made sure they were comfortable and felt safe. :)

I developed a quick survey to ensure our clients the satisfactory of using this

transportation service.

Supervisor Medical Collector

Pollack & Rosen P.A - Miami, FL

March 2014 - July 2016

Improved service quality and increased collection by developing a strong knowledge of

company's and our clients' requirements. Provided detailed monthly report to our

clients. Effective communicated with other team members and leaders to maintain

clearly defined expectations. Recommended changes to existing methods to increase

the accuracy, efficiency and responsiveness to better assist the customer and client. As

well as posted self-paid and insurance payments to each file.

Administrative Assistance

305 Locksmiths Inc - Miami, FL

June 2008 to April 2011

Developed, implemented to maximize customer satisfactory. Improved service quality

and increased sales by developing strong knowledge of company’s products and

services. Addressed customer issues and feedback immediately. Provided a high level

of product and leadership support to representatives and clients. Effectively managed

departmental expenses to stay within allocated budget.

Collected, monitored and evaluated customer requirements to achieve desired delivery

time and order fill rates.

My Accomplishments

Played an instrumental role in increasing customer satisfactory ratings, as well as

increased the amount of collection required by the client.

Education

High School

Skills:

Customer service. Bilingual.

(English/Spanish)

Multitasker.

Extremely Organized.

Data entry.

Medical collections.

Call Center. (About 1 year of experience)

Everything I do, I do with confidence and devotion. I am professional and as well as a

people person, I get along great with everyone. I love helping people meet their goals at

work or in life. I'm a very easy going person and I give myself the respect needed so

that others know where I stand as I respect everyone the same as well.

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