Administrative Assistant Customer Service
Resume:
Zuleim Perez
Bilingual Interpreter Languages English and Spanish
Fayetteville, NC 28304
*******@*****.***
Administrative Assistant
Authorized to work in the US for any employer
Work Experience
Pediatric,Hygiene,Doctor Coordinator
Village Family Dental - Raeford, NC
March 2015 to Present
Collects all outstanding balances due to the practice day of service, presents and documents all financial transactions and agreements discussed with patient. Posts treatment rendered and payments collected in patient account day of service; files dental claims electronically.
Schedules patient appointments for follow-up and/or Specialty treatment according to treatment plan. Aides in patient education about dental procedures. Posts payments and chart entries received by mail and office transfers. Prepares / organizes and presents official documents for patient care, prepares all treatment plans using correct calculations and acquires documentation of patient consent or refusal for treatment. Creates new patient accounts, appoints, cancels and confirms appointments in computer. Enters and updates correct patient information (demographic/insurance/treatment) into computer. Offers and submits outside financial applications for patients. Performs cross-trained duties to help other departments. Multi-tasks all duties above efficiently and in organized manner in fast-paced environment. Check In - Check out. Answer incoming and make out going calles. Receptionists
Pembroke Family Practice - Pembroke, NC
February 2012 to April 2014
Responsibilities
Meet and Greet in a professional caring courteous way.Perform routine clerical and administrative functions such as drafting correspondence scheduling appointments.Organizing and maintaining paper and electronic files or providing information to callers.Verify insurance information collect payments on their medical bills operation of fax copy machine. Close daily draw. Skills Used
Customer Service, Accuracy
Administrative Assistant
McLeod Medical Center - Dillon, SC
November 2010 to February 2012
Responsibilities
Meet and Greet Patients.Perform a variety of clerical administrative duties that are necessary to run an organisation efficiently.Take simple medical history of patients. Arrange for patients to be seen by the ER doctors process insurance or non insured payments.Answer telephones and take messages or transfer calls.Ensure document accuracy maintain database and filing system whether electronic or paper. Accomplishments
Customer Satisfaction Professional Customer Excellence Hipaa Skills Used
Patient Privacy, Professionalism, Caring
Assistant Clerk
Southport City Hall - Southport, NC
November 2007 to March 2010
Responsibilities
Performed all clerical duties such as answering telephone bookkeeping filing fax machine copies email database spreadsheets Microsoft word processing windows. Duties varied and diverse to be classified in utilities tax building permits and any specific office clerical occupation required of the office system and procedures. investigate customer complaints about service billing and credit ratings examine records such as tax utilities bill computer printout meter readings permit business license and related documents.Collection of all City bills.
Accomplishments
Friendly, Courteous
Skills Used
Customer Relation, Accuracy, Proficiency
Education
High school or equivalent in High School Diploma
Providencia Olmo De Crespo - Arecibo, PR
1995 to 1998
Skills
• Spanish, English Proficiency (10+ years)
• Receptionist
• Billing
• Scheduling
• Data Entry
• Filing
• Clerical
• Organizational Skills
• Microsoft Office
• Microsoft Word
• Microsoft
• Outlook
• Spanish
• Customer Service
• Teaching
• Translation
• Interpretation
• Insurance Verification
• HIPAA
• Administrative Experience
Certifications and Licenses
Multiple
Present
Bilingual Interpreter Certification, Public Notary, Fema Certified, Certified Substitute Teacher Additional Information
N/A
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