Suneeta Gupta

Brighton, MA • 510-***-****

adyhyb@r.postjobfree.com

• LinkedIn: Suneeta Gupta

Senior JIRA/IT Administrator

Analytical and versatile JIRA/IT Administrator with six years of experience managing Atlassian, DevOps, and IT platforms. Eager to use proven problem solving skills to optimize systems and build solutions that enable visibility and insightful results.

Technical Proficiencies:

Atlassian Products: JIRA (Cloud/Datacenter), Bitbucket, Confluence, Jira Service Management, JWM, Statuspage

Atlassian Plug-ins: Automation, Structure, EazyBI, Dynamic Forms, Portfolio, Refined, Script Runner, Zephyr Scale, Deep Clone, External Share, Checklist, Asset Management

Cloud Services: AWS (EC2, IAM, S3, Route 53, Lambda), Azure (AD, VMs, MDM, CASB), GCP (GCE, Cloud Functions)

DevOps: Git, Jenkins, CircleCI, Docker, Kubernetes, Github, CloudAMQP, Sonarqube, Ansible, Python, Groovy, BASH

Production Support: Django Admin, Pagerduty, MongoDB, Postman, Elastic, Incontact, Cloudwatch, Secrets Manager

Desktop/Helpdesk Support: Linux (CentOS, Ubuntu, RHEL) Mac, Windows, Globalprotect VPN, Freshservice, JAMF

Administration: Okta, G-Suite, 365, Zoom, Slack, Teams, Statushero, Lumos, Sophos, Infobip, Hubspot, CyberArk

Certificates: AWS Cloud Practitioner Certified, Microsoft Certified: Azure Fundamentals, CompTIA Linux+ Certified, JAMF Certified Associate, Certified SAFe® Agilist, ITIL Cert

Professional Experience

Senior Jira Administrator IronOX, San Francisco, CA Jul 2020 – March 2022

Supervised the organization’s entire Atlassian suite (100+ Projects & Spaces) by addressing and resolving all Atlassian-related inquiries, allowing former Atlassian admins to focus on their designated tasks with increased capacity.

Built automated Slackbot & Pagerduty alerts, which the Prod Support team depended on daily, and increased incident response rate by 45%. Compiled EazyBI dashboards to highlight areas of improvement across 15 Engineering teams with metrics (time-to-first-response, resolution time, efficiency), which were presented at every Engineering bi-weekly.

Revamped COVID-19 Lab team projects by implementing several enhancements, including Asset Management for 500+ LabOps equipment, enabling context relevant Dynamic Forms to reduce incident processing by two hours, and Automation rules for quarterly audits. Resulted in 30% reduction in equipment downtime & 20% productivity increase.

Streamlined the organization’s custom fields/schemes by reducing count from 600 to 250. Standardized workflows and schemes used across the D2PE organization for increased uniformity and reporting consistency.

Managed organization’s suite of apps (Okta, Zoom and Slack) during a period of rapid growth from 400 to 1000 users. Achieved significant cost savings of $55,000 by automating removal of licenses from inactive users of over six months.

Assembled Lab IT equipment at Cambridge warehouse to assist in the sorting and shipment of COVID-19 test kits, contributing to the overall success of East Coast Lab operations with >800 weekly samples shipped and 0% downtime.

Key member in onboarding IT service management system (Freshservice). User experience surveys improved to 90%.

DevOps Engineer / Systems Administrator Zions BANK, Salt Lake, UTHA April 2017 – July 2020

Delivered frontend and backend IT services to 120+ internal end users and external customers, while resolving over 45+ tickets/week and maintaining a resolution SLA of 98%, and a 100% customer satisfaction rating.

Acted as the primary SME for the Atlassian Cloud suite. Refined user experience by developing automation rules for 30+ JIRA projects, modifying branch workflows for 50+ repos, and enforcing role-based access.

Managed AWS services and DevOps tools: Scheduled rolling restarts of Kubernetes pods, maintained microservice env. variables within S3, renewed expiring ELB SSL certs, and whitelisted IPs within EC2 Security Groups.

Provided ad hoc support to nurses and clients from 10+ vendors by troubleshooting issues via database configurations, Azure AD user management, and overseeing secure data migrations between SFTP sites (LiquidWeb & AWS)

Published monthly phishing campaigns, lowering “caught user average” to 5%, and audited apps for SOC2 Compliance.

Lead day-to-day help desk operations: From ticket triaging, to on/offboarding of physical user devices (Mac/PC/iPhones)

Solution Developer InterTrust, Sunnyvale, CA May 2016 – April 2018

Pivoted various IT organizations to SAFe® by onboarding over 2000+ users onto Enterprise DevOps tools (JIRA, Confluence, Bitbucket, Artifactory, Jenkins, etc.), and delivered training and ongoing support for all their requests.

Collaborated with the DevOps Engineering team to fulfill product teams' technical requirements for Jenkins pipelines or other plugins/tools used within the CI/CD process (Sonarqube, Selenium, Gradle, Maven, git-secrets)

Designed dashboards/reports to produce metrics on product teams' efficiency and progress across different ARTs. Monitored application performance and resources, and automated alerts to track incidents and unresolved requests.

Facilitated Agile ceremonies through sprint planning, retrospectives, and more.

Server Administrator Seagate, Fremont, CA May 2015 – December 2015

Built and configured 20+ physical servers/VM's within IT Infrastructure using HPE ProLiant iLo management software.

Documented rack and stack procedures at multiple data center locations and practiced the basics of network cabling.

Education

Master of Science in Information Technology (Sys. Admin. Track) Graduated 2016

University of San Francisco Bay, CA

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