Supply Chain Customer Service

KERRI L. HOWARD

*** ***** ******. **********. *******, .35214. US

(2 5) 520-4761 — — linkedin.com/in/kerri-howard-mba-79017136 PROFFESSIONALSUMMARY:

Diversified skill sets covering all aspects of Business Management: Entrepreneurship, Human Resources (Recruiting, Onboarding, and Training), Project Management, Data Analysis, Root Cause Analysis. and Decision Making; Engineering and Construction Services, Operations Management and Customer Relationship Management (Order Entry, Customer Experience). with the ability to deliver effectivetechnical requirements and convey the impact of changes while new solutions are introduced. Excellent track record of resolving issues by providing support and direction 10 multiple departments; conducting interviews and utilizing assessments tools to determine business needs. Outstanding interpersonal skills - professional, compassionate, and diverse in crisis prevention and emergency response; including coaching implementing crisis prevention strategies, preparing and maintaining records and reports in accordance with program guidelines. Capable of multitasking and keeping individual engaged, while documenting work and locating resources as needed. Looking forward to putting these extensive experiences. leadership, and ongoing formal education to good use in securing a rewarding position.

EDUCATION:

Business Administration - MBA — 20 IO, Herzing University - Birmingham, AL SKILLS:

Budgeting and finance

Contract negotiation

Data entry

Process improvement

First Aid/CPR

Purchasing

Procurement

Vendor relations

Relationship development

PROFESSIONAL EXPERIENCE:

The McPherson Companies — Trussville, AL

Nov 2022-Mar 2023

Supply Chain Inventory Analyst

Business operations

Problem resolution

Pricing structures

Process implementation

Team building

Operational improvement

Interpersonal and written communication

User interface understanding

Team Leadership

Created processes and methods to gather supply chain data. Analyzed dala to identify problematic areas and suggested improvements. Planned and implemented supply chain optimization projects (e.g., warehouse-slotting, route planning). Developed requirements and standards (e.g., packaging, procurement. delivery). Oversaw inventoty procedures.

Discovered the most cost-eftu-•tive shipping modes and schedules. Evaluated vendor operations (e.g., freight iörvvarders) according to quality standards. Helped foster trusting relationships with business partners. Collaborated with IT professionals to implement effective systems. Tracked KPIs and reported on supply chain's pertörmance. MOBIS US Alabama, LLC - McCalla, AL

Jan 2022-Aug 2022

Purchasing Specialist

0

Initial point of contact Ibr Supplier supply chain and kept track of all purchases. Used SAP to enter all data into the system and recorded order updates with a 100% accuracy. Solved forecasting issues, improved operations, and provided excellent customer service. Collaborated with Production Control, Logistics, QC/SQE to determine their needs and deliver effZ•ctive resolutions. Maintained effective and long-lasting vendor relationshipsthrough dynamic communication, collaboration,and intelligent questioning skills.

Monitored Material Requirements Planning (MRP), daily requirement changes. shortages för NAFTA and European Union suppliers. and all pricing changes to process retroactive adjustments as needed. Maintained EDI process, scheduling agreements, source lists, inventory, and other SAP functions. Dekalb County Police Services Department - Tucker, GA Jul 2017-Oct 2018

Emergency Communications Officer

Routed calls to police, fire, and ambulance services to meet individual call needs. Communicated the most up-to-date information to first responders through electronic means, phone calls. and radio responses.

Read the system maps and caller information and entered all of the information into the system. Handled more than 100 cases per day, providing information and treatment recommendations to the general public, hospital staff, and US military personnel in cases involving accidental or intentional overdoses. chemical exposures, animal bites, and battery ingestions.

Took public emergency and non-emergency calls and supervised response prioritization in order to dispatch official units such as police, fire, and EMS in real-time environments. Completed GA POST (Peace Officer Standards and Training) Certification The Garden Boutique, LLC - Atlanta, GA

Feb 2017-Nov 2018

Owner/Manager

Studied the industry market to stay up to date of new trends. Oversaw daily operations, which included customer service and employee management. Implemented marketing strategies that resulted in an increase in the number of customers. Oversaw financial budgeting and planning.

Oversaw spa inventory by keeping meticulous records of supply usage and lörecasting requirements in order Io guide ordering processes.

Met with employees individually to address performance issues, improve performance. and increase profitability by ensuring excellent spa and customer service programs. Southern Company Services

Oct 1999-oct 2016

Used Documentum, Excel, PeopleSoft, Oracle. and other custom software to update status reports and kept track of project progress and deadlines.

Gathered information from a variety of sources on a variety of planning issues, wrote thorough reports, and presented findings to Engineering and Management staff.

Completed weekly logs and reports that detailed production information such as volume, materials used, and quality assurance results, assisting management in making accurate operational decisions. Checked and researched relevant planning legislation and laws, then used information to address concerns or improve department operations.

Created timetables and production commitments using data from sales lörecasts. Checked building plans and zoning permit applications för compliance with bulk, placement, and parking ratio requirements.

Adjusted production schedules to account for changing circumstances such as material shortages and design changes.

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