FAWN SUIB

215-***-**** adyhxu@r.postjobfree.com

SUMMARY

Experienced and skilled Bartender with a track record of providing excellent service and building customer relationships. Accustomed to operating in high-volume, fast-paced environments in both bartending roles as well as various customer service positions with a Fortune 5 company. Experienced in Agilysus, Aloha, Toast, and Apple POS systems.

WORK EXPERIENCE

BARTENDER April 2023-Present

Top Golf – King of Prussia, PA

High volume bartending role serving thousands of guests on a daily basis in a new entertainment complex featuring golf games for all skill levels and a full-service bar and restaurant.

BARTENDER/SERVER February 2023-Present

Molly Malloy’s (Reading Terminal Market) – Philadelphia, PA

Dual role acting as a bartender/server during regular business hours, as well as bartending at various events after hours at the Reading Terminal Market (thousands of guests).

Make suggestions based on customer tastes and preferences.

Check customers’ identification and confirm it meets legal drinking age requirements.

BARTENDER/SERVER September 2022-Present

Cool River Cafe – Wayne, PA

Act as a bartender/server in high-end steakhouse in the Embassy Suites hotel, which caters to business travelers as well as leisure weekend guests and sports teams.

Activities include, but are not limited to, delivering genuine hospitality to every guest. Mix, garnish, and serve beverages. Stocking the bar and keeping it meticulous, while consistently providing exceptional and attentive service to patrons.

LEAD BARTENDER May 2021-September 2022

Hotel Warner/The Bar Marquee – West Chester, PA

Trained all new employees on cocktail menu, POS system, cash management processes, sanitation/cleaning procedures, and restocking of the bar, as there was no barback to assist.

Responsible for inventory management and ordering.

Provided outstanding customer service at all times, including Wedding After Parties of 60+ patrons descending all at once while working alone.

PHARMACY BENEFITS/CUSTOMER SERVICE REPRESENTATIVE (CSR III) November 2020-March 2023

CVS Health/Caremark – Remote

Problem-solving front-line role. Assisted Medicare D and commercial insurance members in a fast-paced environment with prescription refills, heath plan choices, and prior authorization procedures. Followed all HIPPA rules and regulations.

Processed an average of 50 calls/day, with customer satisfaction survey results of 95%+, top 10% of all customer service representatives.

EDUCATION

BACHELOR OF SCIENCE IN MANAGEMENT – Rutgers University, Camden, NJ

CERTIFICATIONS/TRAININGS

RAMP Certification – June 2021

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