Ottavia Fletcher

*** **** *** *-** Augusta,GA ***01

Cell 706-***-****

adyhx0@r.postjobfree.com

Objective: Ability to effectively communicate at all levels, results-driven self starter with high energy levels. Ability to handle multiple priorities effectively, ability to work independently and as a team member. Able to work well under pressure and balance competing demands.

Skills:

Microsoft Office Suite Urinalysis

Excellent Customer Service Triage

Type 40 wpm Glucose testing

Vital Signs EMR

Exam room Prep ECW

HIPAA and OSHA trained

Phlebotomy

Personal Care Assistance Documentation procedures expert

Certificates: Security Officer

Blood-borne Pathogen April 2016

CPR First Aide & AED April 2016

Employment History:

Doctors Hospital Of Augusta January 2022-Present

Patient Care Tech:Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements. Answered patient assistance calls, assessed needs and offered qualified support. Collected and transported specimens to prepare for lab testing.

Family Dollar Dec 2021-May 2023

Assistant Manager: Recruiting, training, supervising and appraising staff, managing budgets. Maintaining statistical and financial records. Dealing with customer queries and complaints. Overseeing pricing and stock control.

Securitas July 2020- Dec 2021

Security Guard: Secured premises and personnel by patrolling property; monitored surveillance equipment; inspecting buildings, equipment, and access points; permitting

GardaWorld December 2021-December 2022

Security Guard: Secured premises and personnel by patrolling property; monitored surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Maxim Healthcare March 2021- March 2023

Patient Care Tech: Greeting staff, patients, and visitors.

Taking temperatures with a thermal thermometer. Complete COVID-19 screening questions with all individuals entering the building. Ensuring all individuals entering the clinics are wearing masks or handing out masks as necessary. Ensuring all individuals use hand sanitizer prior to entering clinics. Other duties as assigned by Supervisor.

United Medical Center April 2019- March 2021

Patient Access Officer: Conducted insurance eligibility verification, referral authorization, and financial education on designated accounts. Authenticated patient identity throughout all processes. Communicated with physicians and medical providers regarding clinical clarifications to facilitate requests. Helped improve institutional policies based on collected, analyzed and reported encounter data.

Georgetown University Hospital. November 2020-November 2021

Administrative Assistant: Hired, trained, and supervised quality candidates after training new employees, creating personnel files, registering with the state interview, and hiring, training, and supervising quality candidates. Maintained personnel records and issued notifications of internal opportunities to assist human resources.

Unity Healthcare April 2019-November 2020

Care Coordinator/HIMS: Observed and documented patient factors such as diets, physical activity levels, and behaviors to better understand conditions and modify treatment plans. Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources, among other topics. Assisted patients by providing them with personalized patient education materials.

Unity Healthcare December 2017-April 2019

Patient Registration Clerk :Register patients in eCW and obtains required documentation.Updates demographic information at every patient visit.Answers and screens all telephone calls appropriately and independently, creates telephone encounters and forwards them to the appropriate staff member and verify patients’ insurance. Greeted guests and visitors and handled daily Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs. Assisted other Registration Clerks with front-desk duties, such as answering questions and using the reservation system correctly. Quickly routed incoming mail and messages to the appropriate people.

Starbucks August 2017- December 2018

Barista: Promotes coffee consumption by educating customers; selling coffee

CES Security August 2016-Aug 2018

Security Officer: Secured premises and personnel by patrolling property; monitored surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

MBI Health Services January 2016-March 2017 Direct Support Professional:Direct Support individuals with disabilities to help achieve their goals and the quality of life, To maintain and safe and hazardous environment. Provided prescribed supervision. Assisted clients on how to be as independent as possible.

Lucky Strike: October 2014- October 2017

Hostess: Greeted guest as they came in seated and presented clean menus to guest in a friendly manner. Informed guest of new food specials and, Answered multiple phone lines.

Providence Hospital : February 2014- August 2016 Washington DC,

Patient Care Technician: Measured vital signs and monitored health, collected specimen samples and, recorded information on patients' charts, Prepared treatment rooms for examination.

Metro Lab LLC: February 2012- February 2014 Washington DC

Medical Assistant : answered multiple phone lines, prepped exam rooms, greeting patients, obtained and observed urine specimens, Rooming patients, and ran background checks.

Langston Lane Apartments: February 2011-February 2012 Washington DC

Concierge: Answered multiple phone lines, handled request from residents. Requested repairs for community property. Greeted and acknowledged all residents. Provided resident services such as package and dry cleaning acceptance.

Education:

Career Technical Institute, Washington DC

Associates Degree of Applied Science in Allied Healthcare-Medical Assistant Concentration

Graduated: April 15, 2016

OTTAVIA FLETCHER

405 Hale St Apt E-16 Augusta GA 30901 Cell: 706-***-****

adyhx0@r.postjobfree.com

Open Position

Dear Hiring Manager,

Human Resources Manager,

As a longtime admirer of your company, I was excited to see your opening. I am confident I have the qualifications required to become a beneficial member of your team. Please review my attached resume to see my skills and experience.

My attached resume outlines my in-depth experience and professional development. If you give me a chance in an interview and hire me, you will not be disappointed.

I know that with my extensive experience I can contribute to your position as a leader in the industry. I would welcome the opportunity to ensure our company maintains its growth and position in the field.

If you take a moment to review my resume, you will see that I've successfully progressed in my career, advancing to challenging positions in the field. My background includes roles such that have allowed me to master skills that are crucial for the job.

I am confident that I would be an excellent match for your team. I've attached my resume and When you are ready, I would love the opportunity to discuss the position and how my credentials and experience can add substantial value your company. I am available to talk by phone or meet in-person at your earliest convenience.

Sincerely,

Ottavia Fletcher

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