Customer Service Data Entry
Resume:
Shelly Lopez
Brownsburg, IN *****
**********@*****.***
Seeking a position in which I can learn new things while providing excellent customer service and allows me to expand my skills and knowledge. I'm eager to take on responsibility, become a team member and grow
within the company.
SKILLS & ATTRIBUTIONS:
● Communication: Exceptional listener and communicator who effectively conveys information verbally and in writing
● Reliable and dedicated with a strong work ethic
● Problem solving: Utilize good judgement during unexpected emergency situations
● Organizational Ability: Strong attention to detail with the flexibility to prioritize tasks efficiently
● Quick Learner: Rapidly and efficiently retain information and new concepts
● Cash handling accuracy
● Computer skills: Microsoft Office: Word, Excel, and Outlook; Type 60+ Words Per Minute Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Fresenius Medical Care - Indianapolis, IN
October 2021 to Present
I execute secretarial and administrative assignments of a complex and confidential nature and relieves management of clerical work, administrative, and business details as needed.
• Maintains official department filing systems, record management, prepares Medical Records and filing of treatment sheets,Lab reports, discharge summaries and other external medical communications.
• Prepares memos,correspondence, agendas
• Collects, compiles and analyzes information as required by manager. Assists in department reporting requirements and form completion.
• Performs standard administrative functions such as screening calls, opening mail and scheduling patient appointments.
• Ensures data entry has been completed, confirms admissions paperwork is complete and sent to designated departments, such as billing, assists with patient transportation and referrals CCHT (Certified Clinical Hemodialysis Technician)
Fresenius Medical Care - Indianapolis, IN
October 2019 to Present
I am part of the team providing direct care to patients with End Stage Renal Disease. The CCHT supports clinical staff, start to finish, throughout the dialysis treatment process, and delivers prescribed dialysis treatment according to physician orders and nursing assessment.
• Administers dialysis treatments by cannulation or CVC
• Monitors patient through treatment
• Administers fluid therapy and medication
• Maintain and disinfect equipment and treatment area Lead Supervisor for Home Fashions Area
Christmas Tree Shops - Watertown, NY
2018 to 2019
- Maintaining Presentations in Home Fashions
- Stocking shelves and maintaining inventory for customers
- Providing exceptional customer service while processing transactions
- Assisted customers over the phone regarding store operations, product, promotions and orders Lead Supervisor
Staples, Inc - Victorville, CA
1992 to 1996
Victorville, CA
1992-1996
- Responsible for providing exceptional customer service
- Assist with customer's needs
- Process accurate and efficient sale, return and exchange transactions and price adjustments
- Maintain store presentation by stocking shelves
- Lead Supervisor for the Copy and Print Center: Ensure the accurate process of orders, respond and resolve customer's
requests and concerns
Shift Leader
Carl's Jr
1989 to 1992
Assist the manager with management duties and activities
- Provide guests with a friendly guest service experience
- Take initiative to correct problem areas immediately
- Monitor and maintain proper staffing levels
- Provide direction and supervision to crew members
- Prepare quality food products according to standards
- Maintained cleanliness and presentation of stock room and production floor
- Managed and balance cash draw daily
Education
Certificate in Medical Transcription
Towson University
June 2011 to Present
Graduated in PCT Nephrology
Fresenius Medical Care - Indianapolis, IN
October 2019 to December 2019
High school or equivalent
Victor Valley High School - Victorville, CA
August 1988 to June 1991
Certification in Nephrology
Board of Nephrology Nursing and Technology - Indianapolis, IN May 2021
Skills
• Microsoft Office: Word, Excel, and Outlook; Type 60+ Words Per Minute (10+ years)
• English (10+ years)
• Typing (10+ years)
• Vital Signs (3 years)
• Medical Terminology (3 years)
• Medical Records (3 years)
• Dialysis Experience (3 years)
• Guest Services (10+ years)
• Patient Care (3 years)
• Laboratory Experience (3 years)
• Venipuncture (3 years)
• EMR Systems (3 years)
• Critical Care Experience (3 years)
• Medical Office Experience (3 years)
• Computer Skills (10+ years)
• Phlebotomy (3 years)
• Epic
• Medical Billing (3 years)
• Anatomy Knowledge (3 years)
• Triage (3 years)
• Clerical Experience (3 years)
• Phone Etiquette (10+ years)
• Employee Orientation (10+ years)
• Caregiving (3 years)
• Time management (10+ years)
• Customer service (10+ years)
• Experience Administering Injections (3 years)
• Medical Scheduling (3 years)
• Communication skills (10+ years)
• Computer literacy (10+ years)
• Data entry (3 years)
• Documentation review (10+ years)
• Medical receptionist (3 years)
• Writing skills (10+ years)
• Microsoft Office (10+ years)
• Front desk (3 years)
• OSHA (10+ years)
• Insurance Verification (3 years)
• Medical Coding (3 years)
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
Languages
• English - Fluent
Certifications and Licenses
CPR Certification
October 2019 to Present
Assessments
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
April 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Completed
May 2021
Tendency to be dependable and come to work
Full results: Completed
Customer focus & orientation — Expert
May 2021
Responding to customer situations with sensitivity Full results: Expert
Attention to detail — Highly Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate