Customer Service
Resume:
Mary Fields
Experience
National Grid UNY
March 2023- June 2023- Collections Representative
• Collect full payment or 50% of past due balance to get electric or gas service restored.
• Set up DPA (deferred payment agreement) or Collections Agreement for bill.
January 2023-March 2023
CRST Transportation INC.- Appointment Scheduler
• Set up appliance installation appointment for customer.
• Reach out to installer if customer has specific requests.
• Add trip fee for installer when requested if customer adds on additional items to be installed.
October 2021-November 2022
Healthcare Claims and Benefits Rep- TTEC @Home LLC
• Resolved outstanding claims from providers and members.
• Answered inbound calls in a high-volume call center via home with professionalism and efficiency resulting in a 10% wait time reduction in cue.
• Ensure all callers receive exceptional service by being patient & attending to their medical needs, leading to customer satisfaction.
• Protecting the confidentiality of member information by HIPAA regulations.
April 2020-April 2021
Unemployment Claims Agent - TTEC@ Home LLC
• Speaking with and interviewing clients filing claims
• Entered personal and work history information into the computer systems.
• Provided basic information regarding requirements for filing weekly claims, penalties for fraudulent claims, reemployment services, eligibility status, and appeal procedures. July 2018–April 2020
Personal Care Assistant -Edison Home Care
Boston, NY 14025
***********@*****.***
• Corresponded with disabled and elderly clients and assisted with various household duties (laundry, dishwashing, vacuuming, etc.)
• Prepared meals and assist in meal preparation to support independent living goals.
• Ensured the safety and security of the client and living environment by relocating harmful substances and potential harm-inducing materials.
• Accompanied client with various activities of daily living including grocery shopping, banking, etc.
August 2017–February 2018
Customer Service Rep.-Dominos
• Greeted all customers upon arrival and thanked them for their purchases to create a comfortable, friendly environment.
• Provided quality service to all customers by ensuring accuracy in their orders, attending to any specific needs or instructions, and using proper cooking methods.
• Accepted 100% of phone calls from an order-entry computer and entered those orders into the terminal to increase sales.
• Received forms of payment at the cash register and issued an exact change to confirm receipt of the product and eliminate any discrepancies.
Education
Waterbury Adult Education, Waterbury, CT
• Obtained High School Diploma in 2016
Southern New Hampshire University
• Obtained Associate Degree in Accounting July 2018- March 2020
Post University October 2021-June 2022
• Studied Human Resource Management
Communication
Excellent written and verbal communication skills. Empathic listener
Great Customer Skills
References
[Available upon request.]
Contact this candidate