Mary Fields

Experience

National Grid UNY

March 2023- June 2023- Collections Representative

• Collect full payment or 50% of past due balance to get electric or gas service restored.

• Set up DPA (deferred payment agreement) or Collections Agreement for bill.

January 2023-March 2023

CRST Transportation INC.- Appointment Scheduler

• Set up appliance installation appointment for customer.

• Reach out to installer if customer has specific requests.

• Add trip fee for installer when requested if customer adds on additional items to be installed.

October 2021-November 2022

Healthcare Claims and Benefits Rep- TTEC @Home LLC

• Resolved outstanding claims from providers and members.

• Answered inbound calls in a high-volume call center via home with professionalism and efficiency resulting in a 10% wait time reduction in cue.

• Ensure all callers receive exceptional service by being patient & attending to their medical needs, leading to customer satisfaction.

• Protecting the confidentiality of member information by HIPAA regulations.

April 2020-April 2021

Unemployment Claims Agent - TTEC@ Home LLC

• Speaking with and interviewing clients filing claims

• Entered personal and work history information into the computer systems.

• Provided basic information regarding requirements for filing weekly claims, penalties for fraudulent claims, reemployment services, eligibility status, and appeal procedures. July 2018–April 2020

Personal Care Assistant -Edison Home Care

Boston, NY 14025

716-***-****

adyhwk@r.postjobfree.com

• Corresponded with disabled and elderly clients and assisted with various household duties (laundry, dishwashing, vacuuming, etc.)

• Prepared meals and assist in meal preparation to support independent living goals.

• Ensured the safety and security of the client and living environment by relocating harmful substances and potential harm-inducing materials.

• Accompanied client with various activities of daily living including grocery shopping, banking, etc.

August 2017–February 2018

Customer Service Rep.-Dominos

• Greeted all customers upon arrival and thanked them for their purchases to create a comfortable, friendly environment.

• Provided quality service to all customers by ensuring accuracy in their orders, attending to any specific needs or instructions, and using proper cooking methods.

• Accepted 100% of phone calls from an order-entry computer and entered those orders into the terminal to increase sales.

• Received forms of payment at the cash register and issued an exact change to confirm receipt of the product and eliminate any discrepancies.

Education

Waterbury Adult Education, Waterbury, CT

• Obtained High School Diploma in 2016

Southern New Hampshire University

• Obtained Associate Degree in Accounting July 2018- March 2020

Post University October 2021-June 2022

• Studied Human Resource Management

Communication

Excellent written and verbal communication skills. Empathic listener

Great Customer Skills

References

[Available upon request.]

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