Maricela Castaneda Ibarra

**** ******** ***** # *

Vail, Colorado 81657

405-***-****

Bilingual Customer Service Specialist

Training includes verification of invoices, data entry, Microsoft Office, administration office, communication and customer service.

SUMMARY OF SKILLS

Bilingual in English and Spanish with experience translating in a business setting.

Excellent oral, written communication, coordinating skills, attendance, punctuality, attention to detail, office computer skills 45-WPM

Effective problem solving, decision skills. 10-key speed above 8,000-KPH.

Experience in planning, organizing and relocation of a large supply office to a different location while meeting the deadline.

Self-motivated, initiative, high energy, responsible, punctual and highly professional.

EDUCATION AND CERTIFICATIONS

Data Entry 10 Key, Microsoft Office, Telephone Etiquette, Business, Math, Customer Assistance

High School Diploma Talking Leaves Job Corps S. Bald Hill Rd, Tahlequah, OK 74464 May 2006

PROFESSIONAL EXPERIENCE

McKesson Pharmaceutical Warehouse 4012 S. Purdue St Oklahoma City, OK 73179

Material Handler, Inventory Control Clerk, Order Picker

Receiving, unpacking, inspecting, sorting product, distributing, stocking product on shelves in the correct assigned location, while meeting engineered expected performance standards. Providing quality control and cycle counting to ensure our inventory matched daily. Pulling, packing and verifying client’s prescribed specific dosage of medical orders for delivery to their homes and businesses. Voted employee of the month 3 times in a fiscal year.

Hertz 10401 N Pennsylvania Ave, The Village, OK 73120 Jan 2007-June 2015

Reservations Agent & Customer Representative

Taking incoming calls and answering emails assisting customers with car reservations inquiries all over the world. Ensuring they met

All paperwork guidelines while renting in different countries. Confirming requests, updating members profile accounts. Suggested

Upgrades to increase company’s revenue and to qualify for extra commission bonuses.