Administrative Assistant Executive
Resume:
Tiffany A. Marshall, BSW, CDP
Haslet, TX • 817-***-**** • *************@*****.***
Administrator, Hospice, Home Health, PAS
High performance healthcare executive with 14 years of success influencing strategic planning,
and leading transformative initiatives in complex organizational environments.
Change champion with significant experience directing professional services within a broad range of multidisciplinary care environments. Respected thought leader and subject-matter expert with a proven clinical background. Skilled in developing/managing budgets and driving success of key organizational initiatives. Excellent communication, interpersonal, problem-solving, and decision-making abilities plus a track record of fostering strong working relationships with internal and external stakeholders.
Areas of Expertise
• System Policies/Procedures
• Emergent Issues
• Resources/Budgeting
• Compliance Auditing/Monitoring
• Key Performance Indicator
• Goal Development
• Program/Project Management
• Documentation/Reporting
• Program Evaluation
• Organizational Process
Professional Experience
Christian Care Communities & Services – Mesquite and Ft Worth, Texas 2016 to Present
Hospice, Home Health, and PAS Administrator
Direct home and community-based services, including hospice and personal assistance, overseeing day-to-day operations (such as scheduling of clinical managers for all hours of operation) and ensuring structure and system promoted interdisciplinary care. Oversee strategic planning, finances, marketing, and coordination of program location(s) and specialty programs. Compile required operational, financial, and clinical reports, evaluating data to ensure accuracy and compliance.
Guide program managers, encouraging professional development when warranted and meeting with teams weekly to identify areas for improvement, growing program by 300%.
Assure ethical business and clinical practices in compliance with state and federal guidelines, reviewing policies and procedures and providing training to update skills and practices when needed.
Retained highly skilled team of interdisciplinary professionals well below industry standard of rolling 38%.
Led phase-out of outdated electronic medical records system and payroll systems to new, user-friendly programs.
Manage petty cash funds and ensure departments work within established budgets.
Address all issues and/or concerns of patients and families and ensure prompt resolution for overall patient/family satisfaction.
Quality Assessment Program Improvement (QAPI) Director
Continuous evaluation of services using measurable outcomes and objectives.
Implemented a plan of action for improvements and reported the measurable outcomes.
Planned and executed quarterly QAPI meetings.
Develop, implement, and maintain an effective, ongoing, hospice-wide data driven quality assessment on performance improvement program.
Focus on indicators related to improved palliative outcomes; and take actions to demonstrate improvement in performance.
Maintain documentary evidence of all quality assessments and performance improvement programs and be able to demonstrate its effectiveness and operation to CMS.
Maintain Concerns/Quality Improvement (CQI) logs per federal and state regulations.
Mirabella Assisted Living and Memory Care - Ft Worth, Texas 2014 to 2016
Memory Care Director
Manage daily operations and budget of 26 MC units directly leading 20 employees.
Direct/coordinate nursing and health care services, activities of life enrichment program planning and implementation, culinary operations, and interior integrity of the building
Budgetary responsibilities include reviewing financial transactions, assisting with budget development, and budgetary control. Manage petty cash funds and ensure all managers work within budget.
Responsible for the overall direction, coordination, and evaluation of all memory care operations
Direct hiring, scheduling, and training of personnel and ensure associates are familiar with and adhere to state regulatory standards.
Maintain continued education requirements for all staff (including self), as required by professional licensures and state regulations.
Maintain accurate resident charts and state required documentation and always remain prepared for state surveys and health inspections.
Complete all incident report investigations and report findings according to state regulations and company policies.
Address all issues and/or concerns of resident’s family members and ensure prompt resolutions for overall family satisfaction.
Maintain high staff morale and foster a supportive work environment.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.
Lion Hospice – Beford, Texas 2010 to 2014
Director of Volunteer Services
Maintain the Medicare required 5% of volunteer hours monthly, often exceeding 5%.
Develop and implement activities and events for patients & volunteers.
Volunteer recruitment, retention, and appreciation.
Maintain all volunteer files and conduct all volunteer orientation and training.
Oversee and maintain volunteer monthly/annual budgets.
Plan and facilitate company parties & celebrations.
Work with nursing facilities, assisted living facilities, senior centers etc. for resident activities.
Handle incoming new patient referrals.
Meet with patients/families to explain the hospice philosophy and to sign them up for services.
Heart to Heart Hospice – Fort Worth, Texas 2009 to 2010
Admissions Coordinator
Coordinate all incoming hospice patient referrals.
Consult with patient/family to explain the hospice philosophy.
Verify Medicare Part A, Medicaid and/or Private Insurance entitlement, eligibility of benefits and certification period.
Coordinate signing of hospice consent documents, patient evaluation, and admission.
Create and maintain patient medical charts.
Communicate daily with corporate office and all departments heads/IDT on the status of referrals, new admissions, and daily census.
Maintain referral, admission, and patient location spreadsheets.
All monthly/quarterly reporting.
Newmarket International – Portsmouth, New Hampshire 2000 to 2009
Senior Business Consultant
Helped clients maximize the impact of Newmarket's products to achieve their business goals; exceeding their customer expectations to give them the leading edge in their marketplace.
Define database entry standards to ensure quality data, available to end users to utilize in key decision-making process.
Created custom documentation to reflect each client's Standards and Procedures.
Prioritized and focused on objectives to assure success and identified opportunities to automate and optimize process and workflow.
Traveled 75% of the year across the US and internationally.
Prepared and submitted receipts for expense reimbursement.
Senior Training Manager
Trained clients on how to use Newmarket's software products including Delphi, Delphi MPE, Market Vision, Global Link, Global SFA, MeetingBroker, and Globalexe.
Formatted Banquet Event Orders and Banquet Checks using Crystal.
Created custom documentation for clients pertaining to the software the client used.
Trained and mentored new members of the Training Team.
Consulted with support to help in troubleshooting issues.
Traveled 75%of year across the US and internationally.
Education
Bachelor of Social Work, University of Texas at Arlington
Credentials
• Certified Dementia Practitioner
Community Involvement
• President of the Board, Torn Veil Ministries
Additional Certifications & Information
Dementia Live Trainer – March 2019 to Present
Compassionate Touch Trainer – July 2014 to Present
Public Notary – February 2010 to Present
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