Professional Profile

Account and collections analyst with 15+ years of experience with additional background in supervisory roles supplying a proven track record in reducing long term delinquency and maintaining customer communication to prevent future non-payments. Eager to learn and work in new environments and face new challenges.

Work Experience

Educational Testing Services (ETS)

Accounting Clerk III 04/07-11/22

Managed customer accounts and provide communication/documentation on current balances, recent transactions and vendor records.

Provided customer/account support via e-mail and phone communications.

Assisted account holders in reviewing and negotiating available payment options/plans to prevent delinquency.

Issued delinquency and collection notifications on non-compliant accounts. Supplied information to collection agencies once all other options have been pursued.

Partnered with Accounting & Billing Departments to resolve any customer or invoice issues.

Queried customer data and utilized company data bases to create & maintain a spreadsheet of outstanding invoices/status.

Compiled data and provided analysis of financial status & forecast for budgeting purposes.

Analyzed trends in account status and external factors to prevent impact to collection efforts.

Accomplishments

Led & Owned Aging accounts collections (0-120+ Days).

Collected data on 1,300+ Domestic & International accounts with outstanding balances.

Created internal tool of “Statement of Accounts” to be sent to all accounts on quarterly basis, also available upon account holder request.

Achieved and maintained target goal of <10% outstanding accounts for 12+ years.

Reduced outstanding invoices by 94.7%

Maintained an average of 62 days outstanding for all accounts under management.

Additional Responsibilities

Cross trained with Accounts Receivable, Accounts Payable.

Trained and support new hire onboarding through first 90 days

Organized Office morale events and team lunches and maintained budget accounts.

Maintained office supplies and ordering to maintain minimum quantities to support daily operations.

Assumed role of office liaison with IT and Building Services to maintain functionality of all office equipment

Coordinated monthly community events and donations.

Sam’s Club

Front End Supervisor 09/02-09/05

Supervised & provided scheduling for a team of 40+ associates (consisting of Full/Part Time and Seasonal schedules)

Provided monthly developmental support to subordinates and performance management as needed.

Led daily operations in a high-volume location (~10k customers/day)

Oversaw multiple departments to include Customer Service, Cashiers, Food & Beverage, Jewelry, Electronics, Produce, Inventory, etc.

Conducted facility audits and ensure compliance with all safety & regulatory policies.

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