Customer Service Representative
Resume:
M A R Y J OHN
San Antonio, FL
adyhu6@r.postjobfree.com
Remote Qualifications
• Distraction free work from home environment with high-speed internet
• Able to purchase any hardware required
• Ability to sit in front of computer screens for long periods
• Easily trained and can adapt to computer software programs Education & Certifications
University of Phoenix
A.A. – Information Technology
Education America
Programming / Computer Information Systems
Adult Education Center
Computer Information Systems
Leary Technical Center
Diploma – Customer Service
Skills & Attributes
• Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
• Network Administration
• Pack Applications
• N.T. Server
• C++, Java, SQL, Programming I&II
• Enterprise Development
• Phone Etiquette
• Medical Terminology
Experience
Security Guard – 2022- Present
St. Moritz Private Security
San Antonio, FL
• Front Gate Access, answering phones, printing passes
• Communicate with the residents checking pass ports and driver license
• Fixing printers, monitors, checking cameras, and making sure everything is working in the gate house School Bus Monitor – 2013 - 2016
Pasco Co Schools
Land O’ Lakes, FL
• Supervised children on school bus ensuring the safety of them and others on board Front Desk Security Officer – 2007 – 2016
Securitas Security
Tampa, FL
• Manage the front office operations while greeting and directing all visitors
• Assigned badges after having guests sign in and verify their identification and nature of business
• Managed incoming phone calls using multi-line phone systems
• Enforced rules of the facility informing guests of all company policies Customer Service Representative - 2002 - 2006
Accent Marketing / Sprint Long Distance (business closed) Zephyrhills, FL
• Provided support to external customers, sales team, ensuring all sales and service objectives were met
• Assisted new customers with creating their accounts
• Trained new customer service reps and associates
• Prepared weekly sales reports, updated and retrieved customer data, and maintained quality control
• Generated repeat business through successful client follow up Medical Records Technician – 1990 - 1998
St. Joseph Hospital
Tampa, FL
• Assisted medical staff in duties such as preparing medical records, setting up appointments, facilitated schedules between physician and technicians
• Reviewed, investigated, and analyzed customers’ medical records
• Office duties included but were not limited to – copying, faxing, data entry, and coordinating departmental meetings
• Prepared charts and graphs as well as revamping old records to newly designed universal database system
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