Customer Service Sales Representative
Resume:
AP
ANGELA PHILLIPS
**** ** ** **, ****** AL, ***45
******.*********@*****.***
ABOUT ME EXPERIENCE
I am a highly energetic, outgoing
person who loves organization and
learning. I also enjoy teaching and
encourage learning using creative
outlets.
I enjoy working with others and
helping them achieve their goals.
HEAD CHEF
JOE WHEELER STATE PARK
03/22 TO 01/23
ROGERSVILLE, AL
• Created recipes and prepared advanced
dishes.
• Trained kitchen staff to perform various
preparation tasks under pressure.
• Oversaw scheduling, inventory
management, and supply ordering to
maintain fully stocked kitchen.
• Placed orders to restock items before
supplies ran out.
• Arranged for kitchen equipment
maintenance and repair when needed.
• Inspected kitchens to observe food
preparation quality and service, food
appearance, and cleanliness of
production and service areas.
• Maintained well-organized mise en
place to keep work consistent.
• Maintained high food quality standards
by checking delivery contents to verify
product quality and quantity.
• Interacted with guests to obtain
feedback on product quality and service
levels.
• Planned promotional menu additions
based on seasonal pricing and product
availability.
• Mentored kitchen staff to prepare each
for demanding roles.
• Coordinated employee schedules and
developed staff teams to boost
productivity.
• Inventoried food, ingredient, and supply
stock to prepare and plan vendor
orders.
• Handled and stored food to eliminate
illness and prevent cross-
contamination.
• Prevented cross-contamination from
utensils, surfaces, and pans when
cooking and plating meals for food
allergy sufferers.
• Cooked memorable dishes that brought
new customers into the establishment.
• Monitored line processes to maintain
consistency in quality, quantity, and
presentation.
• Obtained fresh, local ingredients to
lower grocery costs.
Sales Representative Team Leader
Pop Culture Marketing
09/18 TO 09/20
Florence, Al
• Trained and mentored new sales
representatives.
• Managed customer accounts to secure
customer satisfaction and repeat
business.
• Met with existing customers and
prospects to discuss business needs
and recommend optimal solutions.
• Generated weekly and monthly reports
on sales performance to provide
recommendations to meet sales goals.
• Retained excellent client satisfaction
ratings through outstanding service
delivery.
• Developed and maintained
comprehensive understanding of
products, services and competitors to
enhance sales presentations.
• Used customer insights to develop
innovative sales strategies to increase
sales.
• Generated new leads through
networking and attending industry
events.
• Developed and delivered engaging
sales presentations to convey product
benefits.
• Worked with sales team to
collaboratively reach targets,
consistently meeting or exceeding
personal quotas.
• Set and achieved company defined
sales goals.
• Built relationships with customers and
community to promote long term
business growth.
• Informed customers of promotions to
increase sales productivity and volume.
• Served customers with knowledgeable,
friendly support at every stage of
shopping and purchasing.
• Met with customers to discuss and
ascertain needs, tailor solutions and
close deals.
• Met existing customers to review
current services and expand sales
opportunities.
• Greeted customers and offered
assistance with selecting merchandise,
finding accessories and completing
purchases.
• Trained new employees in customer
service, money handling and organizing
strategies.
• Negotiated prices, terms of sales and
service agreements.
• Gained customer trust and confidence
by demonstrating compelling,
persuasive and composed professional
demeanor.
• Selected correct products based on
customer needs, product specifications
and applicable regulations.
• Fostered lasting relationships with
customers through effective
communication and quick response,
resulting in long-term loyalty and an
expanded client base.
• Identified new business opportunities
through cold calling, networking,
marketing and prospective database
leads.
• Stayed current on company offerings
and industry trends.
• Performed effectively in self-directed
work environment, managing day-to-
day operations and decisions.
• Collaborated with managers to provide
customer feedback and recommend
operational changes to meet emerging
trends.
• Developed and maintained strong
working relationships with
professionals within assigned territory.
• Contributed to team objectives in a
fast-paced environment.
• Promoted conversion of casual
shoppers into customers through
product knowledge and product
solutions to meet customer needs.
• Quoted prices, credit terms and other
bid specifications.
• Fielded customer complaints and
facilitated negotiations, resolving
issues and reaching mutual
conclusions.
• Attended monthly sales meetings and
quarterly sales training.
• Recorded accurate and efficient records
in customer database.
• Presented professional image
consistent with company's brand
values.
Sales Representative Team Leader
C4 Connections
04/2016 TO 09/2018
Florence,Al
• Trained and mentored new sales
representatives.
• Managed customer accounts to secure
customer satisfaction and repeat
business.
• Met with existing customers and
prospects to discuss business needs
and recommend optimal solutions.
• Generated weekly and monthly reports
on sales performance to provide
recommendations to meet sales goals.
• Retained excellent client satisfaction
ratings through outstanding service
delivery.
• Developed and maintained
comprehensive understanding of
products, services and competitors to
enhance sales presentations.
• Used customer insights to develop
innovative sales strategies to increase
sales.
• Generated new leads through
networking and attending industry
events.
• Developed and delivered engaging
sales presentations to convey product
benefits.
• Worked with sales team to
collaboratively reach targets,
consistently meeting or exceeding
personal quotas.
• Set and achieved company defined
sales goals.
• Built relationships with customers and
community to promote long term
business growth.
• Informed customers of promotions to
increase sales productivity and volume.
• Served customers with knowledgeable,
friendly support at every stage of
shopping and purchasing.
• Met with customers to discuss and
ascertain needs, tailor solutions and
close deals.
• Met existing customers to review
current services and expand sales
opportunities.
• Greeted customers and offered
assistance with selecting merchandise,
finding accessories and completing
purchases.
• Trained new employees on customer
service, money handling and organizing
strategies.
• Negotiated prices, terms of sales and
service agreements.
• Gained customer trust and confidence
by demonstrating compelling,
persuasive and composed professional
demeanor.
• Selected correct products based on
customer needs, product specifications
and applicable regulations.
• Fostered lasting relationships with
customers through effective
communication and quick response,
resulting in long-term loyalty and
expanded client base.
• Identified new business opportunities
through cold calling, networking,
marketing and prospective database
leads.
• Stayed current on company offerings
and industry trends.
• Performed effectively in self-directed
work environment, managing day-to-
day operations and decisions.
• Collaborated with managers to provide
customer feedback and recommend
operational changes to meet emerging
trends.
• Developed and maintained strong
working relationships with
professionals within assigned territory.
• Contributed to team objectives in fast-
paced environment.
• Promoted conversion of casual
shoppers into customers through
product knowledge and product
solutions to meet customer needs.
• Quoted prices, credit terms and other
bid specifications.
• Fielded customer complaints and
facilitated negotiations, resolving
issues and reaching mutual
conclusions.
• Attended monthly sales meetings and
quarterly sales trainings.
• Recorded accurate and efficient records
in customer database.
• Presented professional image
consistent with company's brand
values.
Sales Representative
Walgreens Call Center
02/2014 TO 04/2016
Muscle Shoals, AL
• Handled customer inquiries and
suggestions courteously and
professionally.
• Actively listened to customers, handled
concerns quickly and escalated major
issues to supervisor.
• Answered constant flow of customer
calls with minimal wait times.
• Answered customer telephone calls
promptly to avoid on-hold wait times.
• Updated account information to
maintain customer records.
• Maintained customer satisfaction with
forward-thinking strategies focused on
addressing customer needs and
resolving concerns.
• Offered advice and assistance to
customers, paying attention to special
needs or wants.
• Responded to customer requests for
products, services, and company
information.
• Clarified customer issues and
determined root cause of problems to
resolve product or service complaints.
• Processed customer service orders
promptly to increase customer
satisfaction.
• Participated in team meetings and
training sessions to stay informed
about product updates and changes.
• Provided primary customer support to
internal and external customers.
• Utilized customer service software to
manage interactions and track
customer satisfaction.
• Tracked customer service cases and
updated service software with
customer information.
• Developed customer service policies
and procedures to meet and exceed
industry service standards.
• Delivered exceptional customer service
to every customer by leveraging
extensive knowledge of products and
services and creating welcoming,
positive experiences.
• Investigated and resolved customer
inquiries and complaints quickly.
• Exhibited high energy and
professionalism when dealing with
clients and staff.
• Met customer call guidelines for service
levels, handle time and productivity.
• Delivered prompt service to prioritize
customer needs.
• Responded to customer requests,
offering excellent support and tailored
recommendations to address needs.
• Maintained up-to-date knowledge of
product and service changes.
• Followed up with customers about
resolved issues to maintain high
standards of customer service.
• Educated customers about billing,
payment processing and support
policies and procedures.
• Responded proactively and positively
to rapid change.
• Bolstered customer retention by
creating and offering unique discount
options and inspiring interest in new
product lines.
SKILLS
EDUCATION
• Industry Trends
• Cleaning and Sanitation
• Cafe Inventory
• Estimate Food Needs
• Solution Planning
• Customer Relations
• Complex Problem-Solving
• Service Quality
• Customer Feedback
• Active Listening
• Research
• Speaking
• Sales and Upselling
• Conflict Resolution
• Hand Tool Operations
• Interior Painting
• Physical Labor
• General Housekeeping
• Recordkeeping Ability
• Power Washer
OUR LADY OF THE LAKE UNIVERSITY
ASSOCIATES IN APPLIED SCIENCE
PSYCHOLOGY
EXPECTED GRADUATION- MAY 2028
******.*********@*****.***
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