Customer Service Representative
Resume:
ttCAROL WILSON
*** ******* ******, *******, ** **215
adyhti@r.postjobfree.com
CAREER SUMMARY
Highly organized and detail-oriented professional with over 10 years of experience in Customer Service, Sales, and Printing and finishing work. Possess excellent interpersonal communication on skills and the ability to multitask in fast-paced environments. Proficient in Microsoft Office Suite and Outlook.
PROFESSIONAL EXPERIENCE
Screen Printer/Laminator/ Backsplitter Tapecon Inc., Buffalo, NY January 2019 - May 2023
Operated screen printing and laminating equipment according to specifications Prepared and loaded materials onto machines for printing and lamina on processes.
Monitored and adjusted machine settings to ensure accurate and high-quality prints.
Inspected finished products for defects and made necessary adjustments.
Maintained inventory of supplies and materials, ensuring adequate stock levels.
Followed safety procedures and maintained a clean and organized work area.
Customer Service Agent/Iqor/National Grid July 2018 – September 2019
Recorded and maintained customer accounts by accurately entering account information.
Processed customer adjustments to ensure accurate financial records.
Analyzed customer needs and made recommendations on suitable products and services.
Managed high call volumes, identifying and addressing customer concerns promptly.
Followed communication procedures, guidelines, and policies to provide exceptional service.
Customer Service Representative, Office Team January 2018 – April 2018
Assisted customers through live chats regarding health insurance accounts (P & A Group)
Handled phone calls and processed claims for various accounts.
Utilized software programs such as On Base, Flex accounts and Aligis to mange information.
Logistics Coordinator/Warehouse/Superior Talent Agency September 2017 – November 2017
Prepared shipments for UPS international and domestic delivery.
Managed labeling and dispatching or trucks for timely deliveries.
Filed bills and provided customer service support for delayed shipments.
Customer Service/Office Assistant/Office Team Buffalo, NY April 2012 – December 2017
Receptionist/Customer Service at Green Pack Mills: January 2006 – September 2007
Answered phones, greeted clients, and facilitated meeting.
Customer Service Representative at Chudy Paper: Placed orders and generated daily reports
Receptionist at SKM Group: Managed 10 phone lines, worked on special projects, and utilized Microsoft Office Suite.
Receptionist at API Heat Transfer: Greeted visitors, set up presentations, and assisted with office tasks.
Customer Service/Sales at Energy Mark: Set up new accounts, performed data entry, and handled inbound/outbound calls.
Office Assistant at Allied Waste: Opened new accounts, updated bill payments, and managed customer inquiries.
CAROL WILSON
197 Oakmont Avenue, Buffalo, NY 14215
adyhti@r.postjobfree.com
Resume Page 2…
Logistic Coordinator/XPO Logistic/Charlotte, NC. June 2014 – January 2017
Tracked and traced shipments across the US and Canada to ensure on-time delivery.
Coordinated arrival and departure times for efficient logistics operations.
Issued lumper fees and fuel advances for drivers and carrier dispatchers.
Provided exceptional customer service through phone, email and system interactions.
Utilized various systems, including McCloud, Freight Optimizer, Oracle and SAP.
Prepared and tracked paperwork for customers in Mexico using Microsoft Outlook and Excel.
Retail Sales/Customer Service/Belk’s Department Store/Charlotte, NC Oct. 2014 – January 2015
Assisted customers with purchases, returns and inquiries in store and via phone.
Managed cash registers, balanced daily receipts and processed transactions.
Achieved and exceeded daily sales goals, contributing to the store’s success.
Assisted with sales, displays and maintained a clean and organize sales area.
Nurse Aide 1/Carolinas Medical Center, CMC Main. Charlotte, NC July 2008 – December 2010
Assisted in the Sanger Heart & Vascular Cardiac Catheterization Lab, supporting RNs and Lab Technicians.
Prepared and organized setup for pre/post procedures of catheterizations and heart surgeries.
Recorded vital signs and ensured safe transfers.
Improved inventory management and maintained adequate supply levels.
EDUCATION
Erie Community College, Buffalo, NY
Microsoft Office 2010 Products Training
Fashion Institute of Technology
2- year Certificate Program in Photography
Allied Health C.N.A. Training Program Certified
Private School, Buffalo, NY
Graduated High School Diploma
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