Diana V. Samaniego

*** ***** ***** **.

San Marcos, Texas 78666

Mobile: 210-***-****

adyhtf@r.postjobfree.com

GOAL: Achieve my potential in whatever position I partake as a customer service representative, data entry clerk, data transcriber technician, tax examiner representative, clerical, and as a telecommuter.

QUALIFICATIONS: Excel, Word Perfect, Oracle, Open Office, ISRP, IRP, Fax, Printer, Copier. Data Transcribing, Key Entry, IDRS, ELMS, EUP, ERS, Job Aids, Filing, Proof Reading, Customer Service on phone and face-to-face, cash register, laptop, and PC.

Disabilitites: Lupus, Diabetes, and Spinal Stenosis. Despite these obstacles in my life, my job performance and attendance is

exceptional.

Country of citizenship: United States of America

AVAILABILITY Job Type: Temporary, Part-Time, Full-Time, and Seasonal

Work Schedules: Day and Night Shifts/Preferably Night Shift

DESIRED LOCATIONS US-TX

WORK EXPERIENCE Department of the Treasury 1/2020 – OPEN

Internal Revenue Service

W&I Service Centers Grade Level: GS6

Austin Submission Processing Salary: $40000.00 USD Per Year

Tax Examiner Technician Hours per week: 40

Austin, Texas 73301 US

Phone: 1-800-***-**** Duty Station Code: 48-0330-453

Tax Examiner Technician

Provided assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researched pertinent tax data through internal computer systems, accounting records, telephone contact, IRS officials or other agencies; took corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds; referred possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code.

Due to COVID 19, I worked at home during the last months of the year 2020.

Department of the Treasury 1/2017 – 1/2019

Internal Revenue Service

W&I Service Centers Grade Level: GS5

Austin Submission Processing Salary: $28,269 USD Per Year

Tax Examiner Technician Hours per week: 40

Austin, Texas 73301 US

Phone: 1-800-***-**** Duty Station Code: 48-0330-453

Tax Examiner Technician

Provided assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researched pertinent tax data through internal computer systems, accounting records, telephone contact, IRS officials or other agencies; took corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds; referred possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code.

Reason for Leaving: Furloughed on Guardian Kinship/Hardship Case,,Court ordered not to work night shift.

Department of the Treasury 1/2016 – 7/2016

Internal Revenue Service

W&I Service Centers Grade Level: GS5

Austin Submission Processing Salary: $28,269 USD Per Year

Tax Examiner Technician Hours per week: 40

Austin, Texas 73301 US

Phone: 1-800-***-**** Duty Station Code: 48-0330-453

Tax Examiner Technician

Provided assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researched pertinent tax data through internal computer systems, accounting records, telephone contact, IRS officials or other agencies; took corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds; referred possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code.

Reason for Leaving: Completed Tour of Duty-Resigned-Personal Reason

Department of the Treasury 4/2015 – 8/2015

Internal Revenue Service

W&I Service Centers Grade Level: GS4

Austin Submission Processing Salary: $28,269 USD Per Year

Scrips (Service Center Recognition/ Hours per week: 40

Image Processing System)

Austin, Texas 73301 US

Phone: 1-800-***-**** Duty Station Code: 48-0330-453

Data Transcriber

Transcribed images onto template for archiving making sure that the forms match with the template. Transcribed at least 250 documents per hour.

Reason for Leaving: Laid Off

Department of the Treasury 3/2015 – 4/2015

Internal Revenue Service

W&I Service Centers Grade Level: GS4

Austin Submission Processing Salary: $28,269 USD Per Year

Data Conversion Operations Hours per week: 40

Austin, Texas 73301 US

Phone: 1-800-***-**** Duty Station Code: 48-0330-453

Data Transcriber

Review documents for specific requirements necessary for processing. Process current year and/or prior year individual and/or business returns and related information. Bring documents into compliance with the required format or initiate action to obtain or clarify information not otherwise available. Identify and properly route correspondence to appropriate function for processing. Interpret taxpayer's intent from available data and complete the document in the required format. Identify and review Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately. Prepare documents for scanning by detaching Forms W-2, correspondence, unnecessary schedules, etc. from the returns; remove staples and paper clips; and make necessary repairs to ensure documents are scannable. Perform original entry, character identification, and/or data validation functions.

Reason for Leaving: Transferred to Scrips

Phone: 1-800-***-**** Duty Station Code: 48-0330-453

Department of the Treasury 2/2015 – 3/2015

Internal Revenue Service

W&I Service Centers Grade Level: GS4

Austin Submission Processing Salary: $28,269 USD Per Year

Errors Department (ERS) Hours per week: 40

Austin, Texas 73301 US

Phone: 1-800-***-**** Duty Station Code: 48-0330-453

Clerk

Performed various clerical duties such as maintaining records, extracting, sorting, numbering, batching, and filing tax returns and related correspondence. Received, opened, sorted and distributed both incoming and outgoing mail. Screened documents, forms, and letters addressed or routed to various offices. Reviewed and processed outgoing mail. Maintained appropriate records and/or logs for tracking and reconciliation purposes. Conducted searches and other follow up action on delayed shipments. Examined file materials to identify primary subject matter and assigned proper classification. Located and withdrew file material or information from records to meet the needs of users. Periodically reviewed filed material in the light of ongoing programs or special projects.

Reason for Leaving: Transferred to Data Conversions

Dash Distribution 12/2014-2/2015

2101 Clovis Barker Rd. Salary: $1,500 Per Month

San Marcos, Texas 78666 US Hours per week: 35 (7 days per week-no

Supervisor: Greg holidays)

Phone: 512-***-****

Carrier

Sorted and prepared different sections together for residential and business delivery by 2:30am. Loaded the car with the newspapers to be delivered and start delivery the papers no later than 3:00a.m. Delivered over 200 papers by the mandatory time. 6:00am.

Reason for Leaving: Accepted other job

Department of the Treasury 3/2014 – 6/2014

Internal Revenue Service

W&I Service Centers Grade Level: GS4

Austin Submission Processing Salary: $28,269 USD Per Year

Data Conversion Operations Hours per week: 40

Austin, Texas 73301 US

Phone: 1-800-***-**** Duty Station Code: 48-0330-453

Data Transcriber

Review documents for specific requirements necessary for processing. Process current year and/or prior year individual and/or business returns and related information. Bring documents into compliance with the required format or initiate action to obtain or clarify information not otherwise available. Identify and properly route correspondence to appropriate function for processing. Interpret taxpayer's intent from available data and complete the document in the required format. Identify and review Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately. Prepare documents for scanning by detaching Forms W-2, correspondence, unnecessary schedules, etc. from the returns; remove staples and paper clips; and make necessary repairs to ensure documents are scannable. Perform original entry, character identification, and/or data validation functions.

Reason for Leaving: Furloughed

VF Outlet 10/2002 – 6/2014

San Marcos, Texas 78666 US Salary: $9.15 USD Per Hour

Supervisor: Raymond Rojas Hours per week: 20

Phone: 512-***-****

Sales Associate

Initiated contact with customer in store and made them feel welcomed. Assessed the needs of the customer and provided courteous, helpful and knowledgeable service throughout the store, including sales floor, fitting rooms and cash wrap. Communicated with customers about style, quality and value of VF Outlet products. Processed accurate and timely cash register transactions and facilitated superior check-out experience while safeguarding company assets. Assisted with merchandise flow, including receiving shipments, replenishment, fitting room, returns, markdowns and price management. Assisted with other operational activities, including store and warehouse maintenance and visual execution, helping to maintain a neat, clean and inviting shopping environment including sweeping, dusting and general housekeeping. Promoted customer loyalty through consumer relationship marketing. Assigned to customer service desk, processed returns, employee purchases, and customer inquiries. Performed other duties as requested by supervisor. (Contact Supervisor: Yes, Supervisor's Name: Raymond Riojas, Supervisor's Phone: 512-***-****

Reason for Leaving: Accepted other job

RGIS 12/2013 – 4/2014

Austin, Texas US Salary: $9.00 USD Per hour

Supervisor: Dominic Hours per week: 15

Phone: 512-***-****

Inventory Taker

Scan merchandise for assigned businesses. (Contact District Manager: Dominic Deichert, District Manager's Phone: 303-***-****

Reason for Leaving: Accepted other job

Department of the Treasury 3/2013 – 6/2013

Internal Revenue Service

W&I Service Centers Grade Level: GS4

Austin Submission Processing Salary: $28,269 USD Per Year

Data Conversion Operations Hours per week: 40

Austin, Texas 73301 US

Phone: 1-800-***-**** Duty Station Code: 48-0330-453

Data Transcriber

Review documents for specific requirements necessary for processing. Process current year and/or prior year individual and/or business returns and related information. Bring documents into compliance with the required format or initiate action to obtain or clarify information not otherwise available. Identify and properly route correspondence to appropriate function for processing. Interpret taxpayer's intent from available data and complete the document in the required format. Identify and review Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately. Prepare documents for scanning by detaching Forms W-2, correspondence, unnecessary schedules, etc. from the returns; remove staples and paper clips; and make necessary repairs to ensure documents are scannable. Perform original entry, character identification, and/or data validation functions.

Reason for Leaving: Job Completed

Texas Workforce Commission 9/2005– 3/2011

101 15th St Salary: $22,000 USD Per Year

Austin, Texas 78778 US Hours per week : 40

Superisor: Regina Hajek

Phone: 512-***-****

Administrative Tech II

Communicated with UI Appeal clients on policies and procedures, and notified clients of postponement of hearings with accurate information. Ordered equipment and telephone service/changes including conference bridge for three Appeals Offices and Telecommuting employees while maintaining adequate backup of equipment and arranging for repairs. Ordered office supplies and maintained adequate stock of supplies. Coordinated annual property inventory, transfers, and return of property to warehouse, and updated property database. Distributed incoming and outgoing mail. Other job duties assigned.

Reason for Leaving: Retired

Texas Workforce Commission 2/2000– 8/2005

Austin, Texas 78778 US Salary: $21,000 USD Per Year

Superisor: Regina Hajek Hours per week: 40

Phone: 512-***-****

Word Process Operator II

Prepared UI Appeals decisions by transcribing, proofing, and preparing for mailing out. Transferred from Main office to Guadalupe Appeals office to oversee Temporary Project. Duties were transcriber, receptionists, supply and equipment coordinator, IT Technician, and administrative support for Guadalupe UI Appeals Department.

Reason for Leaving: Transferred positions

A&F Data Service 10/2002 – 6/2003

Austin, Texas US Salary: $8.00 USD Per Hour

Hours per week: 12

Data Entry Operator

Entered the New Hire Employee Federal forms from employers.

Reason for leaving: Moved back to San Marcos

VF Outlet 8/1999 – 8/2002

San Marcos, Texas 78666 US Salary: $8.00 USD Per Hour

Supervisor: Tim Hawkins Hours per week: 20

Phone: 512-***-****

Sales Associate

Initiated contact with customer in store and made them feel welcomed. Assessed the needs of the customer and provided courteous, helpful and knowledgeable service throughout the store, including sales floor, fitting rooms and cash wrap. Communicated with customers about style, quality and value of VF Outlet products. Processed accurate and timely cash register transactions and facilitated superior check-out experience while safeguarding company assets. Assisted with merchandise flow, including receiving shipments, replenishment, fitting room, returns, markdowns and price management. Assisted with other operational activities, including store and warehouse maintenance and visual execution, helping to maintain a neat, clean and inviting shopping environment including sweeping, dusting and general housekeeping. Promoted customer loyalty through consumer relationship marketing. Assigned to customer service desk, processed returns, employee purchases, and customer inquiries. Performed other duties as requested by supervisor.

Reason for leaving: Moved to Pflugerville

City of San Marcos 8/1998 – 10/2000

Parks & Recreation Salary: $6.00 USD Per Hour

San Marcos, Texas 78666 US Hours per week: 12

Supervisor: Unknown

Phone: 512-***-****

Scorekeeper/Customer Service/Custodian

Initiated contact with fans and players to make them feel welcomed. Provided accurate and correct scoreboard figures during baseball games, Prepared food and organized merchandise for sell. Organized concession stand for the next night.

Reason for leaving: Seasonal

City of Kyle 6/1999 – 11/1999

Kyle, Texas 78640 US Salary: $1,300 USD Per Year

Supervisor: Minerva Falcon Hours per week: 40

Phone: 512-***-****

Assistant Cashier/Clerk

Collected and deposit monies from utility payments. Ran daily reports on collections. Informed customers of policy and procedures,on the phone and face-to-face, of opening up utility service. Dispatched police officers and utility workers to locations where they were needed. Organized incoming and outgoing mail. Copied documents of policy and procedures, and amendments for customers and businesses. Coordinated rental property. (Contact Supervisor: Yes, Supervisor's Name: Minerva Falcon, Supervisor's Phone: 512-***-****.

Reason for leaving: Accepted other job

Commemorative Brand, Inc. 7/1997 – 5/1999

Austin, Texas 78745 US Salary: $1,678 Per Year

Supervisor: Connie Contrell Hours per week: 40

Phone: 512-***-****

Data Entry/Mail Clerk

Tracked rings and generated shipping labels and invoices by inputting orders into the Balfour System and AS400. Coordinated and stamped incoming and outgoing mail. (Contact Supervisor: Connie Cottrell, Supervisor's phone: 512-***-****.

Reason for leaving: Accepted other job.

Wal-Mart 6/1997 – 7/1997

San Marcos, Tx 78666 US Salary: $5.00 Per Hour

Supervisor: Unknown Hours per week: 40

Phone: 512-***-****

Sales Associate

Initiate contact with customers and helped them to locate and relate information on merchandise. Coordinate merchandise for next day.

Reason for Leaving: Accepted other job

San Marcos CISD 5/1993 – 8/1997

San Marcos High School Salary: $1,800 Per Year

San Marcos, Texas 78666 US Hours per week: 40

Supervisor: Nicholas Retana

Phone: 512-***-****

Secretary III

Liaison between students/parents and administrators. Coordinated bids on equipment, purchases, travel vouchers, and student referrals. Substituted for teachers and receptionist as needed. Accomplished the purchase of 10 computers by creating an Excel spreadsheet to track school funds on a daily basis. This accomplishment established the Computer Lab class in San Marcos High School. (Contact supervisor: Nicholas Retana, Supervisor's phone: 512-***-****.

Reason for Leaving: Accepted other job

Wal-Mart 6/1997 – 7/1997

San Marcos, Tx 78666 US Salary: $5.00 Per Hour

Supervisor: Unknown Hours per week: 40

Phone: 512-***-****

Sales Associate

Initiate contact with customers and helped them to locate and relate information on merchandise. Coordinate merchandise for next day.

Reason for Leaving: Accepted other job

San Marcos CISD 6/1977 – 5/1993

Tax office Salary: $1,500 Per Year

San Marcos, Texas 78666 US Hours per week: 40

Supervisor: Daniel Bazan

Phone: 512-***-****

Secretary III

Initiated contact with taxpayers, informing them of the different exemptions available, created contract payments for delinquent taxes. Input information from Appraisal District onto school district system. Researched properties. Created and maintained tax reports for school board.

Reason for Leaving: Transferred positions

San Marcos Daily Record 6/1977 – 8/1977

San Marcos, Texas 78666 US Salary: $2.00 Per Hour

Supervisor: Rowe Ray Hours per week: 40

Phone: 512-***-****

Typesetter

Preparing articles for newspaper by typing, processing, and proof reading. (Contact Supervisor:

Reason for Leaving: Accepted other job

Trinity University 3/1974 – 6/1977

1 Trinity Pl Salary: $2.00 Per Hour

San Antonio, Texas 78212 US Hours per week: 40

Supervisor: Henry Morales

Phone: 210-***-****

Secretary

Inform students and parents of financial aid help available. Process and maintain scholarship, grants, and loans. (Contact Supervisor:

Reason for Leaving: Accepted other job, moved to San Marcos

Travelers Insurance 3/1972 – 3/1974

2700 NE Interstate 410 Loop Salary: $1.00 Per Hour

San Antonio, Texas 78212 US Hours per week: 40

Supervisor: Unknown

Phone: 1-800-***-****

Typist

Process and proof read insurance policies.

Reason for Leaving: Accepted other job

Colloquium Book Store 10/1970 – 6/1971

320 University Dr Salary: $1.00 Per Hour

San Marcos, Texas 78666 US Hours per week: 20

Supervisor: Wynette Barton

Phone: 512--392-6641

Sales Clerk

Initiated contact with customers to help them locate merchandise needed.

Reason for Leaving: Moved to San Antonio to atttend business college

Sonic Drive-In 9/1970 – 10/1970

802 S. Guadalupe St. Salary: $0.80 Per Hour

San Marcos, Texas 78666 US Hours per week: 20

Supervisor: Unknown

Phone: 512--353-1811

Fountain Clerk

Initiated contact with customers when ordering. Processed orders and payment of orders.

Reason for Leaving: Accepted other job

EDUCATION Austin Community College

Austin, Texas US

9/1997 – 5/1998

6 Semester Hours

Major: Math

GPA: 4.00 out of 4.00

Texas State University

San Marcos, Texas US

9/1977 – 12/1977

3 Semester Hours

Major: Accounting

GPA: 4.00 out of 4.00

Community College of San Antonio

San Antonio, TX US

6/1971 – 6/1972

1440 Classroom Hours

Diploma: Computer Programming

Certificate: Accounting

GPA: Unknown

San Marcos High School

San Marcos, Texas US

9/1967 – 5/1971

High School Diploma

GPA: Unknown

JOB RELATED March, 2013

TRAINING ISRP

March, 2014

ISRP

LANGUAGE Spanish

Spoken: Intermediate

Written: Basic

Read: Intermediate

REFERENCES Mario J. Gonzalez Retired from Texas Workforce Commission Employment Specialist III

Workforce Solutions Capital Center

Phone Number: 512-***-****

Reference Type: Professional

Gloria Luna Hays County Appraisal District

Phone Number: 512-***-****

Reference Type: Professional

ADDITIONAL Typing Speed 80 words per minute

INFORMATION Keypad 8000 kph

Data base Software (oracle, Access, etc.)

Data Entry Terminal (PDT, Mainframe Terminal, etc.)

Peripheral Devices (Scanners, Printers, etc.)

Personal Computer

Spreadsheet Software (Calc, Excel, Etc.)

AS400, printers, scanners, calculators, cash registers, Pentamation, Mainframe, Microsoft Word, Outlook, Internet, copier, fax machines postage stamp machines, Dictaphones, shredder bridge conferencing, ISRP, ISIS.

Contact this candidate