STEPHANIE FOWLER

League City, TX adyhte@r.postjobfree.com

Cell: 713-***-****

HIGHLY-MOTIVATED SENIOR CREDIT & COLLECTIONS PROFESSIONAL

Dedicated manager with 20 years of collection experience. Managed a portfolio end to end for Southern Crushed Concrete totaling 73 million combined materials and projects, for 300+ active accounts. Prior experience includes managing a portfolio for Texas Fueling Services totaling 67 million and a combined portfolio for Shell Oil Products and Jiffy Lube International totaling 13 million. Excellent communication skills with both internal and external customers; proven performer serving as liaison with sales team to promptly resolve discrepancies and recover delinquent accounts.

Recognized team player who meets commitments without delay, builds relationships with customers to facilitate prompt payment.

PROFESSIONAL EXPERIENCE

Southern Crushed Concrete Sept 2018 - Aug 2019

Collection Manager

Presently managing a portfolio of 316 active accounts combined materials purchases and projects. In September DSO was 77 days and to date has been reduced to 44 days.

●Place calls daily to customers to determine collection status

●Escalation of accounts including placing accounts on hold

●Prepare and send Demand for payment letters

●Reconcile customer accounts

●Invoice Resolution (Pricing; tax; missing requirements)

●Review accounts monthly for potential Intent to Lien and Lien

●Recommend write offs when appropriate

●Facilitated monthly credit meetings

●Process and approve new credit applications

●Pull daily cash and apply to customer accounts

Texas Fueling Services

Collection Manager February 2018 - September 2018

Managed a portfolio of 300 accounts totaling 67 million. In Feb we had aprox. 25 million over 90-days and upon my leaving we had 75% decrease over 90-days. Instrumental in reconciling major discrepancies in customer balances transferred from QuickBooks to SAP during a conversion in January 2018.

●Placed calls daily to customers to determine collection status

●Reconciliation of customer accounts

●Invoice Resolution

●Escalation of accounts including placing accounts on hold

●Recommend write-offs when appropriate

●Prepare and send Demand for payment letters

●Processed and approved new credit applications

Shell Oil Products US

Sr. Staff Analyst June 2005 - July 2017

In June 2005, Shell Oil Company acquired Pennzoil Quaker State Company. I managed a portfolio of 250 accounts totaling 13 million for lubricants and Jiffy Lube International. As of July 2017, the portfolio was reduced to 12 accounts totaling 737K and my role was offshored to the Philippines.

●Placed calls daily to customers to determine collection status

●Managed correspondence and made recommendation regarding handling of accounts placed with third party and outside law firm(s)

●Worked with in house attorneys on collection matters

●Recommended write-offs when appropriate

●Monthly and quarterly reporting specific to bad debt

●Interacted with Internal / External auditors

●Records management focal point managing four file plans

Pennzoil Quaker State

Debt Collection Specialist August 2000 - June 2005

Managed collection of past due accounts for the United States, Southern and Western Region.

●Successful collection of past-due accounts while maintaining a positive relationship for future business

●Dispute resolution on customer accounts

●Analyzed and released blocked orders

●Managed accounts approaching their credit limit

●Recommended and facilitated write-offs when appropriate

●Monthly reporting specific to my portfolio

●Served as Team Lead while assisting my colleagues in their daily processes to ensure the success of the team

Technical Skills:

Skype for Business, Excel, Word, Knowledge of PowerPoint, SAP and SAP Business One, Knowledge of QuickBooks, Spectrum, Multi Line Phones, Basic office equipment (Copy machine, fax machine, scanner and credit card machines). FACTS (Financial Assessment Credit Tracking Systems), TRIM (Tower Records Information Management).

Special Projects:

●Participated in the Global SAP computer upgrade

●Participated in creating the FACTS Access database for debt recovery

●Facilitated training for the offshore Credit Department “Preparation of Special Collection Transfer”, “Collections Contracts Vs Invoice”

●Facilitated “Records Management training

●2015 HSSE Coordinator for Credit Team

●Facilitated 2016 “Resilience Training”

●Participated in 2017 Shell People Survey focus group

●Chaired Ways of Working meetings

Volunteer Experience: MD Anderson and Houston Food Bank

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