Front Desk Customer Service
Resume:
Anna ‘Annie’ Rubio Ponce **********@*****.***
Worth, TX, 76110
Objective
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
EXPERIENCE
ORTHODONTIST ASSISTANT
October 2022 to April 2023, Smile Doctors, Arlington, Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
● Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
● Prepared patient X-rays and images for review by dentist.
● Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
● Prepared and sterilized instruments and materials for use by dentists.
● Took x-rays, photographs and impressions of patients' teeth and mouth.
● Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
● Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
● Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
● Sterilized instruments, cleaned surfaces and laid instruments on trays in preparation for orthodontic appointments.
● Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
● Poured and shaped molds from impressions and trimmed molds in a grinder.
● Documented patient information and treatment plan details by entering into Software.
● Exposed, developed and mounted dental x-rays.
● Set appointments and made follow-up calls.
Front Desk / Receptions
Fenom,July 2022- October 2022, Fort Worth, TX
Answered multi-line phone system and transferred callers to appropriate departments or staff member.
● Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
● Operated multi-line telephone system to answer and direct high volume of calls.
● Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
● Resolved customer issues quickly and notified supervisors immediately when problems escalated.
● Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
● Handled assignments independently with good judgment and critical thinking CERTIFICATIONS
Dental Assistant Exp.
May 2023
Texas Insurance Adjuster
License #29272571) Exp.
Aug. 2025
Adjuster Concepts & Ethics
Through Xactimate X1
Certification
ADDITIONAL SKILLS
Microsoft word, Excel, Wave
Ortho, Dentrix, Dolphin, &
other software…
Experience with records,
Bilingual : English/ Spanish
Data Entry, Computer skills.
Dental Billing, Insurance V
Verifying, Treatment
Coordinator
EDUCATION
San Antonio College
MEDICAL & DENTAL
● Dental Assistant
Certified - CPR,
● Radiology (Jan 2007)
SAN ANTONIO COLLEGE San
Antonio, TX
● Took basic classes
(Jul 2005)
THOMAS A EDISON HIGH
School Antonio, TX
● High school diploma
(Jan 2005)
2021 Training 2022-2023
Adjuster License # 2972571
XactimateX1
State Farm Certification,
Auto, Property, July 2023
skills.
● Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
● Helped office staff prepare reports and presentations for internal or client-related use.
● Routed incoming mail and messages to relevant personnel without delay.
● Sorted and delivered mail and packages upon arrival to correct staff members and departments.
● Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
● Confirmed appointments, communicated with clients, and updated client records.
● Completed all tasks in compliance with company policies and procedures.
● Organized, maintained and updated information in computer databases.
● Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
● Resolved customer problems and complaints.
ORTHODONTICS ASSISTANT / FRONT DESK
Braces On Broad / Bear Braces, Mansfiled, TX / Nov 2014 - Nov 2021
● Communication with parents regarding treatment hygiene of patient information.
● Cleaning and organizing the office and getting reading for the next day
● Assisting Doctor with treatment.
● Keyboard Skills
● Effective organization, communication, and interpersonal skills
● Ability to follow written instructions
● Ability to operate multi-line phone systems
● Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
● Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
● Transmit information or documents to customers, using computer, mail, or facsimile machine.
● Hear and resolve complaints from customers or the public.
● Perform administrative support tasks, such as proofreading,transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets or
other documents.
● File and maintain records.
● Provide information about establishment, such as location departments or offices, employees within the organization, or services provided.
● Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
● Receive payment and record receipts for services.
● Analyze data to determine answers to questions from customers or members of the public.
● Keep a current record of staff members' whereabouts and availability.
● Enroll individuals to participate in programs and notify them of their acceptance.
● Calculate and quote rates for insurance policies, or other products or services.
● Perform duties, such as taking care of plants or straightening magazines to maintain the lobby or reception area.
● Making appointment and call patients about appointment ORTHODONTICS ASSISTANT
MB2 Dental Solutions, Fort Worth, Tx / May 2013 - Jul 2014
● Enroll individuals to participate in programs and notify them of their acceptance.
● Calculate and quote rates for insurance policies, or other products or services.
● Perform duties, such as taking care of plants or straightening magazines to maintain the lobby or reception area.
● Making appointments and calling patients about appointment reminders.
● Traveling around DFW
● Communication with parents regarding treatment and oral hygiene of patient information
● Taking digital x-rays
● Assisting with orthodontic adjustments
● Preparing teeth for bonding and debonding
● Sterilizing instrument and setting up trays for next patient
● Cleaning and organizing the office and getting reading for the next day.
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