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Quality Assurance Customer Service

Location:
Memphis, TN
Posted:
July 24, 2023

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Resume:

Tamuka R. Gwatidzo

adyht7@r.postjobfree.com

Education:

Fisk University, Nashville TN

Major: Political Science/Pre-Law

Work Experience:

Moyo Trucking Company

Intermodal Coordinator - West Memphis AR

● Planned and executed dispatch of orders to meet customer requirements using a computerized dispatch system.

● Sought safe ways to maximize driver productivity and company profitability.

● Updated computer of load notes and problems and solutions.

● Interfaced with customer service to provide real-time load information.

● Used Internet solutions and interfacing with the port, steamship lines, and other intermodal stakeholders.

● Reviewed driver plan for the following day.

● Daily audited of yard checks for all terminals.

Schlumberger

Product Service Delivery - Dickinson ND

● Responsible for driving customer satisfaction and service quality.

● -Ensure systematic usage of standard work and risk management.

● -Liaise with the PSD Manager for job life cycle support and technical and incident management.

-Responsible for the Cost of Service Delivery - COSD (i.e., resource consumption). Capital One

Sr. Specialty Funding Analyst - Dallas TX

● Gather and verify loan applications.

● Handle loans to process from underwriting to funding status.

● Ensure accuracy and high quality assurance standards to avoid risk. Capital One

QA - Quality Assurance Analyst - Dallas TX

● Experience working with MS EXCEL, MS WORD, MS POWERPOINT for preparing reports and analysis.

● Ability in maintaining good human relations which helps in working effectively in a team.

● Experience in working in Multiple Projects.

● Experience in mentoring and helping the team members and collaborating with peers with an objective of continuous improvement.



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