253-***-****

adyhst@r.postjobfree.com

Leeza Satar

Forward-Thinking, Personable and Results-Driven administrative Professional seeking a position with your organization that promotes growth and development while affording an opportunity to contribute to employer success.

Summary of Qualifications

Detail oriented self-starter with demonstrated ability to set realistic priorities and complete multiple projects simultaneously. Driven to exceed expectations consistently. Diversified background encompasses excellent customer service skills. Confident decision-maker and innovative problem solver with ability to work independently or as an integral part of a team.

Professional

Experience

Professional

Experience

2006 – 2016 Expeditors International Seattle, WA

Global Training Support

Customer Service / Vendor Relations.

Manage multiple spreadsheets- training certifications and employee training records.

Address and resolve internal customer issues – daily.

Perform general administrative duties: correspondence, fax and email, data entry, answer phones, and ordering supplies and equipment.

Assist with quarterly Interns program: hire/train international interns each quarter according to departmental tasks assigned.

Manage IATA/FIATA Home Study Exam Program globally; accounting / accurate and Timely Billing.

Supporting expeditors training department globally.

Produce class materials for courses globally as assigned.

Onsite Nordstrom Account Rep

Performed General administrative duties: correspondence, fax and email, data entry, answer phones.

Onsite Customer Service / Vendor Relations/ Account management.

Created and organized vendor reports and data on excel, to support customs team.

Prepared various reports surrounding metrics, quarterly results, annual forecasts and account status reports.

Ocean Import Agent

Facilitate the importation or exportation of products and their delivery to the final destination for customers globally.

Customer Service / Vendor Relations/ Account management.

Communicate proper shipping requirements of customers with carriers (ocean, rail and truck) and overseas agents via phone and email.

Create accurate import documentation and work with our Customs Division on Customs clearance process.

Review standard operating procedures to insure compliance with US Customs/CBP/Treasury Dept.

Proactively notify customers of ANY delays regarding arrival or delivery of their shipments.

May be involved in timely billing and cost entry to insure that files are closed quickly.

Excellent carrier relationship management skills with multiple freight forwarders.

Managing mainframe spreadsheets and database applications in relation to customer shipments.

Addressed and resolved customer issues daily.

Achievements

Improved customer support service levels by 50%.

Improved the accuracy of budget forecasts.

Established good working relationships with customers/clients.

Developed new quality standards for better quality performance and reliability.

1998-2004 Wells Fargo Bank Kent, WA

Lead Teller

Primary Responsibilities

Build customer loyalty through courtesy and friendliness

Ensure accurate and timely processing of cash, credit, and wire transactions for banking center customers.

Resolve basic service issues or refer to appropriate associate to guarantee customer satisfaction and retention.

Promoted consumer services and products via customer education and cross-sell referrals.

Acted as a resource, motivator and mentor to staff in product knowledge and effective cross sales.

Achievements

Improved sales and service levels by 20%.

Education

Graduated- 06/2006 Seattle, WA

Seattle Pacific University

Bachelor’s Degree, Communications

Minor, Business

Graduated- 06/2004

Green River Community College Auburn, WA

Associates Degree of Arts & Science, Major in Communications

Skills Offered

Technical

Microsoft Office Certified (Word, Excel, PowerPoint, Outlook)

Average of 75 words per minute on keyboard

Values/Skills

Self-motivated, dedicated and energetic individual willing to work overtime and flexible schedule as needed.

Strong team member, but also capable of accomplishing assignments individually.

Outgoing, friendly personality with the ability to adapt quickly to different personality types.

Strong attention to detail.

Fluent in a 2nd language.

5 + years administrative support experience

Strong organizational and communication skills

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