Customer Service Associate

Lydia H. Mantilla

***** ***** **., ********, ** *2563

951-***-****; adyhso@r.postjobfree.com

OBJECTIVE To secure a challenging and rewarding position in which my skills and experience will be valuable. SUMMARY of SKILLS

• Versatile, result-oriented professional with 10+ years of customer service experience.

• Bi-lingual in Spanish and English with strong communication skills.

• Organized, problem-solver, ability to multi-task and remain self-motivated.

• Detail oriented.

• Money management with strong integrity.

• Experienced in multi-functional departments.

• Highly dependable & flexible; and eager to take on new challenges. EDUCATION

• Instituto Insec, Chile – Diploma, Computer Skills (2000)

• Harvard Extension School – Diploma, ESL (1992)

• Instituto Superior Tecnologico de Turismo (Cevatur), Lima, Peru – Associate Degree, Travel Management & Airline Counter

(1988-1989)

• Instituto Superior Tecnologico Privado (Cevatur), Lima, Peru – Associate Degree, Tourism Management & Services (1984- 1987)

CERTIFICATES

• Adult and Pediatric Fist Aid/CPR/AED (2023)

• Security Guard Officer (2023)

EXPERIENCE

MACY’S (10/2022 to 12/2022)

Customer Service Associate: Assisted in picking, packing, and shipping merchandise to fulfill digital customer orders. Proactively supported in-store customers with merchandise to complement customer selections. Demonstrated knowledge of store products and services and guided customers accordingly. Retrieved additional merchandise from stockroom and pulled merchandise to assist customers in fitting room. Ensured accurate merchandise pricing, and processed markdowns in a timely and accurate manner. Completed customer transactions, including returns, using cash register. Adhered to Asset Protection policies and procedures. AMERICAN PREPARATORY ACADEMY (2021 to 2022)

Instructor: Lesson preparation, collected materials and set up equipment. Reviewed lessons with students on a one- on-one basis and in small groups. Supervised students in class, during recreation periods, and on field trips. Tracked attendance, graded assignments, and calculated grades. Provided extra help to students who needed special accommodation or struggled with a concept. Assisted students with special learning requirements, including disabilities or English as a second language. Participated in faculty meetings and parent conferences. Collaborated with teachers to identify students’ issues and recommend solutions. KNS INTERNATIONAL (2019 to 2020)

Quality Control: Monitored operations to ensure that they met production standards. Accepted/Rejected finished goods. Recorded the results of inspections through test reports. Managed the defect process and sent items back for repair. Notified supervisors of defects, analyzed production issues, and recommended adjustments to the production process.

Returns Associate: Unpacked returned merchandise, inspected product condition, and assessed Return Material Authorizations. Distributed returned items to their proper location. Identified customer and/or manufacturer defects. SARAH PALMER (2018 to 2019)

Nanny: Provided daytime care of a 2-month-old infant, as well as weekend care during travel. Daily tasks included laundry, food preparation, diaper changing, and interacting to assist with motor skills development. Ensured the home was clean, tidy and provided a safe environment for the infant. OTHER PREVIOUS WORK HISTORY (1999 to 2015)

Teller: LDS Employment Resources

Cashier: Deseret Industries

Carrier Manager: Washington Post

Secretary: Pullen Insurance Agency Inc.

Public Relations Manager: Dell Orto Temp Glass Inc. REFERENCES

• Susan Spangrud – Macy’s Manager 858-***-****

• Julie Longmore – KNS Int. Merchandise Director 801-***-****

• Gavin Thain – KNS Int. Manager 801-***-****

• Jeanne Thomas – Owner of the Pie Pizzeria 801-***-****

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